Hertfordshire Partnership University NHS Foundation Trust

Booking Administrator

This job is now closed

Job summary

To work as part of a team and be responsible for carrying out administrative duties for the team, whilst liaising with service users & professional staff on an ongoing basis.

Our service is focused on delivering high quality psychological therapy, and is amongst the highest performers in the region. This is an exciting opportunity to assist in improving access to this service.

Main tasks of job involve telephone calls to service users, updating patient records with appointments and sending out appointment information. It may also involve helping out when other administrators are on leave.

Main duties of the job

This is an exciting opportunity to be part of an innovative primary mental health service. The HPFT Talking Therapies service covers Hertfordshire, and the successful person will be based in Stevenage and the role covers the North Hertfordshire area of Stevenage, Hitchin, Letchworth Garden City and Baldock.

Improving access is a key part of our service, and the role will include contacting individuals who have been referred and booking them to see a therapist at mutually convenient times. The successful person will be able to work in a busy, challenging and interesting environment and possess good interpersonal and communication skills. They would need to have a professional manner, be computer literate, conscientious and organised and be able to deal with confidential Service User issues. Knowledge of, or experience of working with individuals with mental health problems is desirable but not essential. Training will be given.

We are looking to fill the post with a part time position. Candidate needs to work Thursday and Friday but there is flexibility with other days. Please contact if you would like to discuss further. We are also keen to hear from candidates who could work flexible hours on some days which could include early morning and late afternoon/early evenings.

About us

Hertfordshire Partnership University NHS Foundation Trustare one of just five mental health trusts to achieve an overall rating of 'Outstanding' from theCare Quality Commission

Our family of over 4,000 members of staff provide health and social care for people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, Essex and Norfolk, delivering these services within the community and several inpatient settings. Everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:

Welcoming. Kind. Positive. Respectful. Professional.

About us - Hertfordshire NHS Partnership Trust

Heard. Respected. Included. Together, we help people with mental ill-health, learning disabilities and autism to live life to the fullest. We work throughout Hertfordshire, Buckinghamshire, Norfolk...https://www.hertsnhsgreattogether.co.uk/

Date posted

21 March 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,329 to £26,958 a year per annum, pro rata HCAS inclusive

Contract

Permanent

Working pattern

Part-time

Reference number

367-ACMS-9247

Job locations

Saffron Ground, Ditchmore Lane, Stevenage, SG1 3LJ

Ditchmore Lane

Stevenage

SG1 3LJ

Job description

Job responsibilities

To work as part of a team and to be responsible for carrying out administrative duties for the team, whilst liaising with service users & professional staff on an ongoing basis.

Duties include:

Responsibility for booking assessment appointments with clients, adding these appointments onto our database and sending out correspondence.

Taking calls and passing on messages to the team.

Inputting data and notes i.e. registering client details and continuous updating of client records.

Discharging clients from the service, and corresponding with client and referrer/ GP.

Assisting the team administrators with overflow of admin duties.

The post holder will be expected to meet the requirements of the NHS Knowledge & Skills Framework (KSF) appropriate outline for the post.

Please see attached documents for further job description and personal specification.

Job description

Job responsibilities

To work as part of a team and to be responsible for carrying out administrative duties for the team, whilst liaising with service users & professional staff on an ongoing basis.

Duties include:

Responsibility for booking assessment appointments with clients, adding these appointments onto our database and sending out correspondence.

Taking calls and passing on messages to the team.

Inputting data and notes i.e. registering client details and continuous updating of client records.

Discharging clients from the service, and corresponding with client and referrer/ GP.

Assisting the team administrators with overflow of admin duties.

The post holder will be expected to meet the requirements of the NHS Knowledge & Skills Framework (KSF) appropriate outline for the post.

Please see attached documents for further job description and personal specification.

Person Specification

Qualifications

Essential

Good level of education/GCSE incl. English Language
Good level of numeracy
European Computer Driving Licence or equivalent.
NVQ II or equivalent, or willing to work towards this qualification
RSA II or equivalent, or willing to work towards this qualification

Experience

Essential

General knowledge of office procedures & an all round education, with interest in Health Service Issues
Be proficient in the use of computerised systems especially Word & Excel to a level to enable the production of a high standard of finished work
The ability to organise & prioritise own workload & to work under pressure & within agreed guidelines
Excellent communication skills when dealing with patients, their relatives/carers & other outside agencies either by telephone/letter or face to face contact
Display the ability to exercise initiative. tact & judgement & be able to make decisions when required to do so
Appreciation of confidentiality
Display ability to work as part of a team

Person Specification

Qualifications

Essential

Good level of education/GCSE incl. English Language
Good level of numeracy
European Computer Driving Licence or equivalent.
NVQ II or equivalent, or willing to work towards this qualification
RSA II or equivalent, or willing to work towards this qualification

Experience

Essential

General knowledge of office procedures & an all round education, with interest in Health Service Issues
Be proficient in the use of computerised systems especially Word & Excel to a level to enable the production of a high standard of finished work
The ability to organise & prioritise own workload & to work under pressure & within agreed guidelines
Excellent communication skills when dealing with patients, their relatives/carers & other outside agencies either by telephone/letter or face to face contact
Display the ability to exercise initiative. tact & judgement & be able to make decisions when required to do so
Appreciation of confidentiality
Display ability to work as part of a team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hertfordshire Partnership University NHS Foundation Trust

Address

Saffron Ground, Ditchmore Lane, Stevenage, SG1 3LJ

Ditchmore Lane

Stevenage

SG1 3LJ

Employer's website

https://www.hpft.nhs.uk/careers/ (Opens in a new tab)

Employer details

Employer name

Hertfordshire Partnership University NHS Foundation Trust

Address

Saffron Ground, Ditchmore Lane, Stevenage, SG1 3LJ

Ditchmore Lane

Stevenage

SG1 3LJ

Employer's website

https://www.hpft.nhs.uk/careers/ (Opens in a new tab)