Receptionist

Hertfordshire Partnership University NHS Foundation Trust

This job is now closed

Job summary

We are looking to recruit for a Receptionist to join our fantastic team!

The successful candidate will welcome all visitors and service users to HPFT on Level 2 Adult Reception, take first line telephone calls and signposting these to the relevant teams, whilst maintaining a positive, professional and welcoming approach.

The vacancy is working in Adults reception but will also be covering the other 2 receptions on the Ground and First floor when required.

The role requires you to assist with the outpatient clinics from reception; demonstrating the Trust's Values and Behaviours on a daily basis;

Demonstrate self-motivation, good attention to detail and the ability to stay calm under pressure.

The post holder will be the nominated Fire Marshall and be expected to meet the requirements of the NHS Knowledge and Skills Framework (KSF) appropriate outline for the post.

To be successful you will need excellent communication skills, both written and verbal, as well as the ability to work effectively as part of a larger team

The post holder will be required to work independently, applying a high degree of confidentiality to all of their work. This role will suit a good team player with a desire to show initiative.

Main duties of the job

To manage the web-based Room Booking system
To manage the outpatient clinics from reception and provide support to the clinical staff with general administration tasks.
Diary management for and during outpatient clinics
answer all incoming calls and dealing with queries appropriately.
manage all incoming and outgoing mail to the unit.
Responsibility for the tidiness of reception areas and clinical spaces.
Responsibility for ensuring all correspondence is accurately and appropriately presented using current methodologies and medical terminology.
To use knowledge and experience to meet the needs of the teams by completing non-routine tasks on a daily basis.
To update skills and attend the necessary mandatory training.
To demonstrate excellent IT skills, a good working knowledge of Microsoft Office applications and accurate typing is essential.
Reporting maintenance and cleaning issues to the Helpdesk and recording accurate job references; reporting major issues to the Site Manager
the management of personal alarms and ensuring that these are always charged

About us

Hertfordshire Partnership University NHS Foundation Trust are one of just five mental health trusts to achieve an overall rating of 'Outstanding' from the Care Quality CommissionOur family of over 4,000 members of staff provide health and social care for people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, Essex and Norfolk, delivering these services within the community and several inpatient settings. Everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:Welcoming. Kind. Positive. Respectful. Professional.

Date posted

27 September 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year per annum pro rata + 5% of basic salary (min £1,192 max £2,011)

Contract

Permanent

Working pattern

Part-time

Reference number

367-ACMS-8734

Job locations

Marlowes Health & Wellbeing Centre, 39-41 Hemel Hempstead, HP1 1LD

39-41 The Marlowes

Hemel Hempstead

HP1 1LD

Job description

Job responsibilities

For full details of the role and responsibilities for this vacancy please refer to the Job Description and Person Specification documents attached.

Job description

Job responsibilities

For full details of the role and responsibilities for this vacancy please refer to the Job Description and Person Specification documents attached.

Person Specification

Essential

Any relevant experience of good customer service
Knowledge of all Microsoft Office Suites
Good communication skills: Written and Verbal
Ability to multi-task and good organisational skills
Evidence of any problem solving experience
Computer Skills/Typing Skills
Education/Qualifications: English Language/Numeracy

Desirable

Experience in working in an office environment/reception
Problem solving skills

Qualifications

Essential

Good level of education/GCSE incl. English Language
Good level of numeracy
European Computer Driving Licence or equivalent.
NVQ II or equivalent, or willing to work towards this qualification

Experience

Essential

At least two years' experience working in an office environment and/or in a Mental Health setting
Strong interpersonal skills, demonstrating the Trust values
Ability to apply discretion as and when required

Person Specification

Essential

Any relevant experience of good customer service
Knowledge of all Microsoft Office Suites
Good communication skills: Written and Verbal
Ability to multi-task and good organisational skills
Evidence of any problem solving experience
Computer Skills/Typing Skills
Education/Qualifications: English Language/Numeracy

Desirable

Experience in working in an office environment/reception
Problem solving skills

Qualifications

Essential

Good level of education/GCSE incl. English Language
Good level of numeracy
European Computer Driving Licence or equivalent.
NVQ II or equivalent, or willing to work towards this qualification

Experience

Essential

At least two years' experience working in an office environment and/or in a Mental Health setting
Strong interpersonal skills, demonstrating the Trust values
Ability to apply discretion as and when required

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.