CAMHS Senior Secretary/ Administrator

Hertfordshire Partnership University NHS Foundation Trust

This job is now closed

Job summary

An opportunity has arisen for an organised, efficient, and enthusiastic individual to join the established CAMHS North team, in HPFT CAMHS. The CAMHS North team offer a range of specialist evidence-based therapeutic interventions for young people and their families who are presenting with moderate to severe mental health problems.

The postholder would be working in a friendly and busy clinical team, and will be ideal for an individual who is skilled in general administrative work, as well as secretarial skills. The post holder will require a considerable degree of initiative, possess mature judgement and maintain a friendly and efficient manner when dealing with service users, their relatives, colleagues and visitors. A good level of competency in using Microsoft Office is required along with the ability to work under pressure, whilst keeping a calm and professional approach. To be successful you will also need to demonstrate excellent communication skills, both written and verbal, as well as the ability to work effectively as part of a team.

You will work in a friendly and close-knit team who are committed to supporting individual and team development, and emphasise the importance of staff well-being.

All applicants will contribute towards the promoting of HPFT values: welcoming, kind, positive, respectful and professional. The CAMHS North team pride themselves on working to be an inclusive working environment for both staff and young people.

Main duties of the job

The job role involves providing comprehensive, professional, and effective secretarial and administrative support to the CAMHS North team as well as individual support for the Consultant Psychiatrists. You will be responsible for audio typing, booking appointments, answering the telephone, taking messages, passing relevant queries to the staff team, organising room bookings, sending out agendas, taking meeting minutes, and other general administrative duties which contribute to the smooth running of the clinic.

About us

"Hertfordshire Partnership University NHS Foundation Trust (HPFT) is an outstanding organisation with ambitions to match. We are one of just fivemental health trusts to achieve an overall rating of 'Outstanding' from theCare Quality Commission, and our aim is to be the leading provider of mental health and specialist learning disability services in the country.

Our family of over 3500 members of staff provide health and social care for over 400,000 people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, and Norfolk, delivering these services within the community and several inpatient settings. We also deliver a range of nationally commissioned specialist services including Tier 4 services for children and young people, perinatal services, plus medium and low secure learning disabilities services.

The care we provide makes a fantastic difference to the lives of our service users, their families and carers - everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:

Our Trust values are:

Welcoming. Kind. Positive. Respectful. Professional.

These values are at the core of who we are, everything we do, and how we do it!

Would you like to be part of the HPFT family? Would you like work with us to ensure our service users live the fullest lives possible they can? Would you like to be supported in your career to be the best that you can be?

Then please read on..."

Date posted

17 September 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

367-CYP-8615-A

Job locations

CAMHS, 2nd Floor Saffron Ground Ditchmore Lane Stevenage SG1 3LJ

Ditchmore Lane

Stevenage

SG1 3LJ

Job description

Job responsibilities

You will be responsible for audio typing letters and reports, booking appointments, answering the telephone, taking messages, passing relevant queries to the staff team, managing the team referral inbox, organising rooms bookings, sending out agendas, taking meeting minutes and following up on action points, updating individual patient records, and other general administrative duties.

This is a busy and varied role so good interpersonal skills are required. As some of the work will involve speaking to service users on the telephone, the post holder must display a considerable degree of tact, possess mature judgement, and maintain a calm, friendly and efficient manner. The post holder will be required to work independently and apply a high degree of confidentiality to all their work. They should follow Trust policies relevant to their work.

The post holder will ensure that all administrative processes run smoothly and efficiently and that all departmental processes and procedures are adhered to.

The post holder will be required to work independently using initiative, whilst maintaining confidentiality and ensuring clear communication with the clinicians in the team and wider colleagues. To undertake non-routine duties without direct supervision, working within broad procedural guidelines.

All staff should comply with the Trusts Anti-Discriminatory Statement, Employee Charter, Trust Policies and Procedures, Code of Conduct and Equality and Diversity.

Job description

Job responsibilities

The post holder will ensure that all administrative processes run smoothly and efficiently and that all departmental processes and procedures are adhered to.

All staff should comply with the Trusts Anti-Discriminatory Statement, Employee Charter, Trust Policies and Procedures, Code of Conduct and Equality and Diversity.

Person Specification

Experience

Essential

Significant secretarial experience, preferably within an NHS of healthcare environment

Qualifications

Essential

RSA II / III or equivalent
Audio Typing
Competent in Windows and Word applications
Good general education

Desirable

ECDL
Medical Secretary qualification, including terminology
Familiar with medical terminology

Skills

Essential

Good organisational abilities, with good time management skills
Strong numeracy skills
Able to demonstrate good verbal and written communication skills
Good knowledge of IT and Windows applications
Well presented with good interpersonal skills
A flexible, collaborative attitude towards duties and responsibilities

Desirable

ePEX literate or have an understanding of databases
Knowledge and understanding of health records function

Person Specification

Experience

Essential

Significant secretarial experience, preferably within an NHS of healthcare environment

Qualifications

Essential

RSA II / III or equivalent
Audio Typing
Competent in Windows and Word applications
Good general education

Desirable

ECDL
Medical Secretary qualification, including terminology
Familiar with medical terminology

Skills

Essential

Good organisational abilities, with good time management skills
Strong numeracy skills
Able to demonstrate good verbal and written communication skills
Good knowledge of IT and Windows applications
Well presented with good interpersonal skills
A flexible, collaborative attitude towards duties and responsibilities

Desirable

ePEX literate or have an understanding of databases
Knowledge and understanding of health records function

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.