Team/Unit Administrator

Hertfordshire Partnership University NHS Foundation Trust

This job is now closed

Job summary

To contribute to the provision of a comprehensive, efficient and effectiveadministrative service. To provide support to a busy team of Communitybased Mental Health Professionals, Team Leaders and Management. Youwill also take a lead for Data Quality and the E Roster system.

To support the AMHP team leaders and the clinical staff with day to dayadministration tasks, including updating tracker, diary management, datainputting, on-going database management, using the Trust's systems (training will be provided).

You will be expected to assist and provide appropriate advice and information to Service Users (Adults of all ages) and members of the public as appropriate and required. You will also liaise with other professionals inside and outside of the Trust as applicable.

Main duties of the job

Responsibility for ensuring all correspondence is accurately and appropriately presented using current methodologies and medical terminology used by the team.
To be highly skilled and experienced in the full range of secretarial work practices, software programmes, and specialised functional terms.
To use proficient internet skills to input, access, search and retrieve data relevant to team.
To use knowledge, and experience to meet the needs of the teams by completing non-routine tasks on a daily basis.
To update skills as necessary and attend mandatory training
To demonstrate excellent IT skills, a good working knowledge of Microsoft Office applications and accurate audio typing is essential.
To update the E Roster staff system with bank shifts, annual leave and sickness.
To keep the tracker for AMHP team up to date.

About us

Hertfordshire Partnership University NHS Foundation Trust (HPFT) is an exceptional organisation with big ambitions, our aim is to be the leading provider of mental health and specialist learning disability services in the country. With a workforce of c. 3,000 and an annual income of c. £200m, the Trust is organised across three Strategic Business Units and provides integrated health and social care services through a large network of community and inpatient settings, serving diverse communities across Hertfordshire, Norfolk, North Essex and Buckinghamshire. As a university trust, HPFT continues to develop strong links with the University of Hertfordshire providing excellent learning and development opportunities, as well as strengthening our clinical research capability.

Date posted

04 December 2023

Pay scheme

Agenda for change

Band

Band 4

Salary

£25,147 to £27,596 a year per annum, pro rata + 5% of basic salary (min £1,192 max £2,011)

Contract

Permanent

Working pattern

Full-time

Reference number

367-PLAN-7879

Job locations

Kingsley Green

Forest House Annex, Forest Lane, Kingsley Green, Harper Lane, Hertfordshire, WD7 9HQ

Radlett

WD7 9HQ

Job description

Job responsibilities

To use a range of communication skills to develop effective relationships with managers, teams and colleagues; facilitating effective and timely communication.
To exchange confidential, sensitive information with staff, service users and carers, in person or on the telephone. The unpredictability of service users means that persuasive, re-assuring, empathetic, counselling skills are required at all times.
To use developed communication skills with service users who may have difficulty understanding, and at times to give disappointing information to service users e.g. cancelling appointments
To be experienced with a range of communication methods including telephone, e-mail and scanner.
To provide cover for duty desk, as required.
To demonstrate the ability to work well within a team, prioritise and manage own workload and display initiative whilst maintaining a positive, professional and calm approach when communicating with colleagues.

For a more detailed Job and Person Specification please read attached before applying.

Job description

Job responsibilities

To use a range of communication skills to develop effective relationships with managers, teams and colleagues; facilitating effective and timely communication.
To exchange confidential, sensitive information with staff, service users and carers, in person or on the telephone. The unpredictability of service users means that persuasive, re-assuring, empathetic, counselling skills are required at all times.
To use developed communication skills with service users who may have difficulty understanding, and at times to give disappointing information to service users e.g. cancelling appointments
To be experienced with a range of communication methods including telephone, e-mail and scanner.
To provide cover for duty desk, as required.
To demonstrate the ability to work well within a team, prioritise and manage own workload and display initiative whilst maintaining a positive, professional and calm approach when communicating with colleagues.

For a more detailed Job and Person Specification please read attached before applying.

Person Specification

Qualifications

Essential

A good standard of education to secondary level.
NVQ3/RSA3 OR equivalent experience
European Computer Driving Licence or equivalent

Skills

Essential

Microsoft Word Packages
To be proficient in diary management
To record and transcribe minutes

Desirable

Knowledge of medical terminology.

Person Specification

Qualifications

Essential

A good standard of education to secondary level.
NVQ3/RSA3 OR equivalent experience
European Computer Driving Licence or equivalent

Skills

Essential

Microsoft Word Packages
To be proficient in diary management
To record and transcribe minutes

Desirable

Knowledge of medical terminology.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.