Job summary
This position is based at Martinlea Transport Office where you will be joining a small positive Team, who strive to pull together to deliver an outstanding service in a very busy enviroment
We are a happy Team who depend on each other to create a fantastic service for our Trust. Working together harmoniously and supporting one another are paramount to our success.
Main duties of the job
Taking bookings over the phone and by email, entering on to the dedicated Transport IT system and relaying these to our dedicated driving Team using the latest in phone and PDA technology.
The duty timings and days we our looking to recruit to are as follows:
Sunday 08:00 to 18:00 with a 1 Hour break
Mon-Tue Wed-Thu 12:30 to 20:30 with a 1 Hour break daily
About us
Hertfordshire Partnership University NHS Foundation Trust (HPFT) is an outstanding organisation with ambitions to match. We are one of just fivemental health trusts to achieve an overall rating of 'Outstanding' from theCare Quality Commission, and our aim is to be the leading provider of mental health and specialist learning disability services in the country.
Our family of over 3500 members of staff provide health and social care for over 400,000 people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, and Norfolk, delivering these services within the community and several inpatient settings. We also deliver a range of nationally commissioned specialist services including Tier 4 services for children and young people, perinatal services, plus medium and low secure learning disabilities services.
The care we provide makes a fantastic difference to the lives of our service users, their families and carers - everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:
Our Trust values are:
Welcoming. Kind. Positive. Respectful. Professional.
These values are at the core of who we are, everything we do, and how we do it!
Job description
Job responsibilities
Main duties
- To assist with clerical duties e.g. the filing system within the Transport Services
- To assist with Transport Administration duties (e.g. Journey Input data, Job quality verification, etc)
- To provide day to day telephone call/enquiry support, for the Transport Services managerial Staff
- To operate and best manage the vehicle location system
- To operate and deliver appropriate GPS information and translating that data to ensure effective transport service provision
- To issue instruction via palm top technology to drivers and other contracted transport services
- To carry our any clerical duties that is appropriate to helpdesk function
- To have working knowledge of appropriate office equipment
- To attend all relevant training as may be required. As directed by your line manager
- To attend meeting
- To operate and deliver all aspects of the Transport Helpdesk
- To operate and input all booking requests and allocate the most appropriate to user requirements
- To undertake any other duties within the broad framework of this job description as may be delegated by Transport Management.
Job description
Job responsibilities
Main duties
- To assist with clerical duties e.g. the filing system within the Transport Services
- To assist with Transport Administration duties (e.g. Journey Input data, Job quality verification, etc)
- To provide day to day telephone call/enquiry support, for the Transport Services managerial Staff
- To operate and best manage the vehicle location system
- To operate and deliver appropriate GPS information and translating that data to ensure effective transport service provision
- To issue instruction via palm top technology to drivers and other contracted transport services
- To carry our any clerical duties that is appropriate to helpdesk function
- To have working knowledge of appropriate office equipment
- To attend all relevant training as may be required. As directed by your line manager
- To attend meeting
- To operate and deliver all aspects of the Transport Helpdesk
- To operate and input all booking requests and allocate the most appropriate to user requirements
- To undertake any other duties within the broad framework of this job description as may be delegated by Transport Management.
Person Specification
Education/Training
Essential
- GCSE's in English and Maths A-C (or equivalent).
PREVIOUS EXPERIENCE
Essential
- Working with Senior Management
- Working in the NHS
Desirable
- Working in a Transport Environment
- Understanding user Requirements
SKILLS/KNOWLEDGE/ABILITY
Essential
- Good communication and organisational skills
- Time management
- Computer Literate
- Ability to prioritise workload
- Team Working
- Professional Approach in Service Delivery
- Knowledge of Microsoft Office Packages, including Word, Excel & Access and Outlook
- Experience of using multiple databases
- Aware of the need for confidentiality, as per NHS values
- Driving Range of Vehicles, including full driving licence, which is essential for the role
Person Specification
Education/Training
Essential
- GCSE's in English and Maths A-C (or equivalent).
PREVIOUS EXPERIENCE
Essential
- Working with Senior Management
- Working in the NHS
Desirable
- Working in a Transport Environment
- Understanding user Requirements
SKILLS/KNOWLEDGE/ABILITY
Essential
- Good communication and organisational skills
- Time management
- Computer Literate
- Ability to prioritise workload
- Team Working
- Professional Approach in Service Delivery
- Knowledge of Microsoft Office Packages, including Word, Excel & Access and Outlook
- Experience of using multiple databases
- Aware of the need for confidentiality, as per NHS values
- Driving Range of Vehicles, including full driving licence, which is essential for the role
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Hertfordshire Partnership University NHS Foundation Trust
Address
Martinlea, Ashley Close, Hemel Hempstead, Hertfordshire. HP3 8BL
Ashley Close, Hemel Hempstead, Hertfordshire. HP3 8BL
Hemel Hempstead
HP3 8BL
Employer's website
https://www.hpft.nhs.uk/careers/ (Opens in a new tab)
