Job summary
Following the successful approval of the Additional Roles Reimbursement Scheme (ARRS) funding, Hertfordshire Partnership University NHS Foundation Trust (HPFT) Children and Young Peoples Mental Health Services and Hertfordshire Primary Care Networks (PCNs) are pleased to announce this unique and exciting opportunity.
Working in collaboration with GP practices, our CYPMH Primary Care Services model is at the forefront of innovation to offer a real chance to make a difference to our children and young people and their families, making support available where and when it is most needed.
We are now looking for a competent administrator (Band 4) to join our friendly, growing team. This is a key administrative role within the Child and Adolescent Mental Health Service (CAMHS), providing administrative and clerical support to facilitate the effective running of REACH (CYPMH Primary Care Services). This is a full-time, permanent position and will be based in either East & North (Rosanne House/Saffron Ground) or South & West (Waverley Road/Forest Lane). Your location preference can be discussed at interview if your application is shortlisted.
Main duties of the job
The post holder will provide comprehensive and professional administrative support to our REACH Mental Health Practitioners based across the county in Primary Care Networks. The post holder will work aspart of a growing and developing team and must display a considerable degree of initiative, possess mature judgement and maintain a calm, friendly and efficient manner when dealing with staff, service users, colleagues and visitors. The post holder will be highly proficient in using information and communication systems and technology, with a willingness and aptitude to develop their expertise.
The post holder must apply a high degree of confidentiality to all of their work and ensure clear communication with all clinicians within the team, colleagues and other services and teams (internal and external from CAMHS) including our stakeholder PCNs. You may be expected to undertake non-routine duties without direct supervision, working within broad procedural guidelines.
About us
Hertfordshire Partnership University NHS Foundation Trust (HPFT) is an outstanding organisation with ambitions to match. We are one of just five mental health trusts to achieve an overall rating of 'Outstanding' from theCare Quality Commission, and our aim is to be the leading provider of mental health and specialist learning disability services in the country.
Our family of over 3500 members of staff provide health and social care for over 400,000 people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, and Norfolk, delivering these services within the community and several inpatient settings. We also deliver a range of nationally commissioned specialist services including Tier 4 services for children and young people, perinatal services, plus medium and low secure learning disabilities services.
The care we provide makes a fantastic difference to the lives of our service users, their families and carers - everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:
Our Trust values are:
Welcoming. Kind. Positive. Respectful. Professional.
These values are at the core of who we are, everything we do, and how we do it!
Would you like to be part of the HPFT family? Would you like work with us to ensure our service users live the fullest lives possible they can? Would you like to be supported in your career to be the best that you can be?
Then please read on...
Job description
Job responsibilities
The post-holder will:
- be responsible for typing and preparing of documents, minutes, reports and other written material.
- be responsible for maintaining the effective management of diaries.
- maintain annual leave, sickness, and attendance databases of team members.
- receive and process telephone enquiries from colleagues, external partners, or service users.
- provide administrative support to mental health practitioners based within Primary Care Networks.
- coordinate stationery and supply requests for the team.
- organise the efficient and effective operation of the REACH service by exercising time management and prioritisation skills.
- utilise excellent communication skills when dealing with issues, concerns and complaints.
- assist with the collection of statistical information and data as required.
- work unsupervised, using initiative as to what is routine and what is urgent and work within agreed guidelines/procedures.
A comprehensive list of duties and responsibilities can be found in the attached Job Description and Person Specification.
Job description
Job responsibilities
The post-holder will:
- be responsible for typing and preparing of documents, minutes, reports and other written material.
- be responsible for maintaining the effective management of diaries.
- maintain annual leave, sickness, and attendance databases of team members.
- receive and process telephone enquiries from colleagues, external partners, or service users.
- provide administrative support to mental health practitioners based within Primary Care Networks.
- coordinate stationery and supply requests for the team.
- organise the efficient and effective operation of the REACH service by exercising time management and prioritisation skills.
- utilise excellent communication skills when dealing with issues, concerns and complaints.
- assist with the collection of statistical information and data as required.
- work unsupervised, using initiative as to what is routine and what is urgent and work within agreed guidelines/procedures.
A comprehensive list of duties and responsibilities can be found in the attached Job Description and Person Specification.
Person Specification
QUALIFICATIONS/EDUCATION/TRAINING
Essential
- Educated to Secondary Level with GCSE C equivalent grades in English Language and Mathematics
- Extensive experience of working in an office environment
- Good knowledge of the General Data Protection Regulations (GDPR) and The Data Protection Act 2018
- Experience working in an NHS team or mental health setting
- Knowledge of healthcare terms
- Trained and experienced at intermediate level in a range of software packages, Word, Excel, and PowerPoint
Desirable
- NVQ3/RSA3 or equivalent experience
PREVIOUS EXPERIENCE
Essential
- The ability to organise and prioritise own workload
- Proficient in diary management co-ordinating appointments to ensure best use of clinicians time
- Experience of transcribing formal minutes of meetings
- Independent/lone working and team working skills
- Evidence of ability to be flexible, show initiative
- Experience creating new working documents (databases/spreadsheets) to assist team functioning and efficiency
Desirable
- Experience of adapting to change and managing work in a changing environment
- Evidence of the ability to organise and plan complex events
- Experience of assisting in setting up a new team, creating new processes
COMMUNICATION SKILLS
Essential
- Excellent verbal and written communication and presentation skills in person, on the telephone and electronically
- Experienced in dealing with people in distress in a calm and confident manner
- Proven skills and experience establishing effective working relationships with colleagues
- Experience working alongside multiple internal and external agencies and partners
ANALYTICAL SKILLS
Essential
- Problem solving, decision making and analytical skills
- Ability to analyse data and compile information for reports
Person Specification
QUALIFICATIONS/EDUCATION/TRAINING
Essential
- Educated to Secondary Level with GCSE C equivalent grades in English Language and Mathematics
- Extensive experience of working in an office environment
- Good knowledge of the General Data Protection Regulations (GDPR) and The Data Protection Act 2018
- Experience working in an NHS team or mental health setting
- Knowledge of healthcare terms
- Trained and experienced at intermediate level in a range of software packages, Word, Excel, and PowerPoint
Desirable
- NVQ3/RSA3 or equivalent experience
PREVIOUS EXPERIENCE
Essential
- The ability to organise and prioritise own workload
- Proficient in diary management co-ordinating appointments to ensure best use of clinicians time
- Experience of transcribing formal minutes of meetings
- Independent/lone working and team working skills
- Evidence of ability to be flexible, show initiative
- Experience creating new working documents (databases/spreadsheets) to assist team functioning and efficiency
Desirable
- Experience of adapting to change and managing work in a changing environment
- Evidence of the ability to organise and plan complex events
- Experience of assisting in setting up a new team, creating new processes
COMMUNICATION SKILLS
Essential
- Excellent verbal and written communication and presentation skills in person, on the telephone and electronically
- Experienced in dealing with people in distress in a calm and confident manner
- Proven skills and experience establishing effective working relationships with colleagues
- Experience working alongside multiple internal and external agencies and partners
ANALYTICAL SKILLS
Essential
- Problem solving, decision making and analytical skills
- Ability to analyse data and compile information for reports
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
