Job summary
We are seeking a Team Leader to join our Primary Care Mental Health Services in North Hertfordshire. If you are interested in working with accredited Mental Health Services in an outstanding Trust to develop and deliver our Primary Care Mental Health model of mental health care and support, then we would love to hear from you.
Our Primary Care Services cover a Primary Care network across North Hertfordshire and Stevenage. The area is well served with easy access to historic Hertfordshire and with excellent transport links into London and beyond.
Main duties of the job
To work as part of the Strategic Business Unit to deliver the services required under the Service Specification for Primary Care Mental Health Services, ensuring the highest standards of practice and service delivery.
To provide day to day operational management, leadership and supervision to Primary Care Mental Health Services Staff.
The Team Leader will manage primary care mental health staff ensuring that the needs of service users are met through the effective deployment of these staff. S/he will also maintain a clinical leadership role and/ or a caseload for more complex cases, dependant on sector need.
The Team Leader will contribute at a local level to the development and implementation of policies and procedures.
The Team Leader will ensure, in collaboration with other professional colleagues that professional practice meets standards as set by HPFT and/or professional statutes and bodies.
About us
Hertfordshire Partnership University NHS Foundation Trust (HPFT) is an outstanding organisation with ambitions to match. We are one of just five mental health trusts to achieve an overall rating of 'Outstanding' from the Care Quality Commission, and our aim is to be the leading provider of mental health and specialist learning disability services in the country.
Our family of over 3500 members of staff provide health and social care for over 400,000 people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, and Norfolk, delivering these services within the community and several inpatient settings. We also deliver a range of nationally commissioned specialist services including Tier 4 services for children and young people, perinatal services, plus medium and low secure learning disabilities services.
The care we provide makes a fantastic difference to the lives of our service users, their families and carers - everything is underpinned by choice, independence and equality, with our Trust values embedded throughout.
Our Trust values are:
Welcoming. Kind. Positive. Respectful. Professional.
These values are at the core of who we are, everything we do, and how we do it!
Would you like to be part of the HPFT family? Would you like work with us to ensure our service users live the fullest lives possible they can? Would you like to be supported in your career to be the best that you can be?
Then please to read on...
Job description
Job responsibilities
Management and Professional Leadership
- To plan, prioritise and manage the delivery of a primary care mental health service including overseeing referrals and ensuring that there is an even and appropriate distribution of work across the team, based on the experience of team members.
- To ensure that there are adequate staff numbers organised appropriately around service user needs and to incorporate this into rota planning.
- To ensure that risks relating to service users, unmet needs and to the work environment are assessed and managed appropriately, ensuring that all team members know and understand their role in risk management.
- To work in collaboration with primary care, with the community mental health locality teams and with other HPFT teams as needed
- To ensure close working across primary care mental health with the Primary Care Mental Health workers, with the third sector and with social prescribers.
- To provide operational oversight of line management and clinical supervision to all team members Where necessary to make arrangements for appropriate professional and line management supervision to be available to all team members.
- To implement and monitor relevant operational policies and protocols, team systems and processes for the effective operation of his/her team.
- To ensure quality care standards and procedures which support the aims of Hertfordshire Partnership University NHS Trust and the ethos of the Recovery Approach.
- To monitor the service caseload ensuring that the teams activities are targeted to clients/patients, fulfilling the agreed criteria.
- To ensure the continued professional development of all team members through annual individual performance reviews.
- To maintain the Team Leaders own professional registration and development
- In collaboration with the Service Manager, to undertake the timely recruitment selection, appointment and induction of team members.
- To manage the delegated team budget with respect to operational and service delivery costs.
- To effectively manage all aspects of the teams time i.e. Rota, Time worked, Annual Leave via the E Roster system.
- To monitor and manage, , all staff sickness and absences.
- To act for or on behalf of the Community Mental Health Service Manager as required from time to time in accordance with local agreements
- Where the Team Leader is an Approved Mental Health Professional to be prepared to participate in local AMPH rota where appropriate.
==============
Clinical Responsibility
- Ensure the provision of appropriate triage, assessment and advice to individuals with severe mental illness and complex needs, presenting in primary care.
- Ensure the liaison with other services or agencies to support the primary care network response to mental health needs in primary care.
- Participate in risk assessment and risk management activities appropriate to primary care.
- Maintain service activities in line with the agreed referral and triage criteria.
- To provide a flexible service, responsive to Service User need and Stakeholder feedback.
- To develop the service in line with Trust strategy
- Maintain an effective skill/ professional personnel mix to provide a multi-professional team approach.
- Put in place systems to investigate and access a wide range of services designed to meet occupational, recreational, social and health needs in primary care.
- To provide information for service development and evaluation through the use of outcome measurements, audit and annual service policy review.
- Implement risk assessment procedures related to the working environment, tasks and client management.
- Against agreed criteria, measure the effectiveness of the Primary Mental Health Service team.
- To report on the activities and effectiveness of the team's interventions as required.
- To adhere to the HPFT principles of Practice Governance
- Agree and implement quality standards which reflect both local and national requirements. Build and develop best practice initiatives.
- To monitor systems of audit for:
- Client records
- Team activity
- Performance indicators
- Enable and participate in audit and research activities as required and appropriate.
- Monitor and respond to all reported accidents or incidents following agreed Trust procedures.
- Ensure the effective and timely management of all complaints relating to the service.
- Through the establishment of quality and audit process, assess trends, strengths weaknesses and opportunities that may influence the further development of Primary Care Mental Health Services.
- Develop a culture of service development & improvement in line with the Recovery Approach.
- Provide comprehensive, timely and accurate information relating to activity and/ or performance as required.
- To ensure a strengths based approach is fully implemented within the teams
- To follow all Safeguarding reporting processes for primary care.
Job description
Job responsibilities
Management and Professional Leadership
- To plan, prioritise and manage the delivery of a primary care mental health service including overseeing referrals and ensuring that there is an even and appropriate distribution of work across the team, based on the experience of team members.
- To ensure that there are adequate staff numbers organised appropriately around service user needs and to incorporate this into rota planning.
- To ensure that risks relating to service users, unmet needs and to the work environment are assessed and managed appropriately, ensuring that all team members know and understand their role in risk management.
- To work in collaboration with primary care, with the community mental health locality teams and with other HPFT teams as needed
- To ensure close working across primary care mental health with the Primary Care Mental Health workers, with the third sector and with social prescribers.
- To provide operational oversight of line management and clinical supervision to all team members Where necessary to make arrangements for appropriate professional and line management supervision to be available to all team members.
- To implement and monitor relevant operational policies and protocols, team systems and processes for the effective operation of his/her team.
- To ensure quality care standards and procedures which support the aims of Hertfordshire Partnership University NHS Trust and the ethos of the Recovery Approach.
- To monitor the service caseload ensuring that the teams activities are targeted to clients/patients, fulfilling the agreed criteria.
- To ensure the continued professional development of all team members through annual individual performance reviews.
- To maintain the Team Leaders own professional registration and development
- In collaboration with the Service Manager, to undertake the timely recruitment selection, appointment and induction of team members.
- To manage the delegated team budget with respect to operational and service delivery costs.
- To effectively manage all aspects of the teams time i.e. Rota, Time worked, Annual Leave via the E Roster system.
- To monitor and manage, , all staff sickness and absences.
- To act for or on behalf of the Community Mental Health Service Manager as required from time to time in accordance with local agreements
- Where the Team Leader is an Approved Mental Health Professional to be prepared to participate in local AMPH rota where appropriate.
==============
Clinical Responsibility
- Ensure the provision of appropriate triage, assessment and advice to individuals with severe mental illness and complex needs, presenting in primary care.
- Ensure the liaison with other services or agencies to support the primary care network response to mental health needs in primary care.
- Participate in risk assessment and risk management activities appropriate to primary care.
- Maintain service activities in line with the agreed referral and triage criteria.
- To provide a flexible service, responsive to Service User need and Stakeholder feedback.
- To develop the service in line with Trust strategy
- Maintain an effective skill/ professional personnel mix to provide a multi-professional team approach.
- Put in place systems to investigate and access a wide range of services designed to meet occupational, recreational, social and health needs in primary care.
- To provide information for service development and evaluation through the use of outcome measurements, audit and annual service policy review.
- Implement risk assessment procedures related to the working environment, tasks and client management.
- Against agreed criteria, measure the effectiveness of the Primary Mental Health Service team.
- To report on the activities and effectiveness of the team's interventions as required.
- To adhere to the HPFT principles of Practice Governance
- Agree and implement quality standards which reflect both local and national requirements. Build and develop best practice initiatives.
- To monitor systems of audit for:
- Client records
- Team activity
- Performance indicators
- Enable and participate in audit and research activities as required and appropriate.
- Monitor and respond to all reported accidents or incidents following agreed Trust procedures.
- Ensure the effective and timely management of all complaints relating to the service.
- Through the establishment of quality and audit process, assess trends, strengths weaknesses and opportunities that may influence the further development of Primary Care Mental Health Services.
- Develop a culture of service development & improvement in line with the Recovery Approach.
- Provide comprehensive, timely and accurate information relating to activity and/ or performance as required.
- To ensure a strengths based approach is fully implemented within the teams
- To follow all Safeguarding reporting processes for primary care.
Person Specification
QUALIFICATIONS/EDUCATION/TRAINING
Essential
- RMN/DipSW/CQSW/OT qualification
- Evidence of current registration with NMC, GSCC or HPC
Desirable
- Cert or Dip. in management
PREVIOUS EXPERIENCE
Essential
- A minimum of 5 years post qualifying experience of working with people with mental health problems in the community
- Experience of working within or with primary care services
- Experience of providing clinical and management supervision
- Involvement in the development of a new service or of change management.
Desirable
- Experience of working in an integrated health and social care environment
SKILLS/KNOWLEDGE/ABILITY
Essential
- Clear understanding of the needs of people with mental health difficulties
- Up to date knowledge of relevant legislation, theory and policies relating to mental health; such as Community Care Legislation, Mental Health Act, the Personalisation agenda, Social Inclusion etc.
- The ability to lead a multi-professional team and provide ongoing operational, clinical and professional supervision.
- The ability to assess complex needs and work effectively with service users, their carers and social networks.
- Able to establish and maintain effective links with statutory and non-statutory partners.
- The ability to prioritise work and deliver to agreed time scales and standards.
- Excellent team working skills, with the ability to negotiate compromise and resolve conflict.
- Able to write structured, detailed and clear reports and record client information in accordance with statutory requirements and trust's guidelines.
- Have a clear understanding of the key strategic issues for mental health services.
- Commitment to working within equal opportunities and anti-discriminatory practice
- Ability to manage highly sensitive information
- Car driver (unless you have a disability as defined by the Equality Act 2010 which prevents you from driving)
Person Specification
QUALIFICATIONS/EDUCATION/TRAINING
Essential
- RMN/DipSW/CQSW/OT qualification
- Evidence of current registration with NMC, GSCC or HPC
Desirable
- Cert or Dip. in management
PREVIOUS EXPERIENCE
Essential
- A minimum of 5 years post qualifying experience of working with people with mental health problems in the community
- Experience of working within or with primary care services
- Experience of providing clinical and management supervision
- Involvement in the development of a new service or of change management.
Desirable
- Experience of working in an integrated health and social care environment
SKILLS/KNOWLEDGE/ABILITY
Essential
- Clear understanding of the needs of people with mental health difficulties
- Up to date knowledge of relevant legislation, theory and policies relating to mental health; such as Community Care Legislation, Mental Health Act, the Personalisation agenda, Social Inclusion etc.
- The ability to lead a multi-professional team and provide ongoing operational, clinical and professional supervision.
- The ability to assess complex needs and work effectively with service users, their carers and social networks.
- Able to establish and maintain effective links with statutory and non-statutory partners.
- The ability to prioritise work and deliver to agreed time scales and standards.
- Excellent team working skills, with the ability to negotiate compromise and resolve conflict.
- Able to write structured, detailed and clear reports and record client information in accordance with statutory requirements and trust's guidelines.
- Have a clear understanding of the key strategic issues for mental health services.
- Commitment to working within equal opportunities and anti-discriminatory practice
- Ability to manage highly sensitive information
- Car driver (unless you have a disability as defined by the Equality Act 2010 which prevents you from driving)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
