Job summary
We are delighted to be recruiting a new office manager post for our developing Adult Community Mental Health Services in East and South East Hertfordshire. The post holder will be required to manage the offices services at designated bases across E&SE Herts.
The post holder will be responsible for the development and delivery of effective Admin and office management services within the E&SE Herts Adult Community Mental Health Services including the monitoring of key performance indicators for the quadrant.
Main duties of the job
We are looking for a motivated Office Manager to join our Adult Mental Health Services in East South East Hertfordshire.
This is a key post and will provide support to the Service Manager to develop and improve admin services and data management systems for our teams in Rosanne House( Welwyn Garden City) and Cygnet House (Ware) . In addition to the day to day provision of services the post holder will be responsible for the line management of the admin staff and will need to demonstrate sound judgement to resolve sensitive and at times complex problems.The post holder will also be expected to work autonomously, demonstrating their initiative in the delivery of services. An effective team player will be a pre-requisite to this very busy post, working closely with the Service Manager and Service Line Leadership. Excellent interpersonal skills and the ability to consult with senior personnel within HPFT are crucial to this post.
The successful candidate will also be required to maintain constructive relationships with a broad range of internal and external departments. Experience and knowledge of a range of procedures and computerised software such as Paris, Spike, Discovery training system,EROSTER, P2P procurement and an understanding of clinical services, would be an advantage.
About us
Hertfordshire Partnership University NHS Foundation Trust (HPFT) is an outstanding organisation with ambitions to match. We are one of just five mental health trusts to achieve an overall rating of 'Outstanding' from theCare Quality Commission, and our aim is to be the leading provider of mental health and specialist learning disability services in the country.
Our family of over 3500 members of staff provide health and social care for over 400,000 people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, and Norfolk, delivering these services within the community and several inpatient settings. We also deliver a range of nationally commissioned specialist services including Tier 4 services for children and young people, perinatal services, plus medium and low secure learning disabilities services.
The care we provide makes a fantastic difference to the lives of our service users, their families and carers - everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:
Our Trust values are:
Welcoming. Kind. Positive. Respectful. Professional.
These values are at the core of who we are, everything we do, and how we do it!
Would you like to be part of the HPFT family? Would you like work with us to ensure our service users live the fullest lives possible they can? Would you like to be supported in your career to be the best that you can be
Job description
Job responsibilities
- Implement and sustain effective systems for monitoring and maintenance of data to inform key performance indicators for the quadrant utilising local administrative resource.
- To ensure that there is consistency within the service in relation to data inputting, filing systems, and quality standards of admin work.
- Learn from other services in relation to more efficient practices, use of IT etc and implement this within own area of responsibility in partnership with operational management.
- To have a good working knowledge of all computerised databases used by Admin staff.
- Supervise administrative staff.
Please see attached Job Description for details.
Job description
Job responsibilities
- Implement and sustain effective systems for monitoring and maintenance of data to inform key performance indicators for the quadrant utilising local administrative resource.
- To ensure that there is consistency within the service in relation to data inputting, filing systems, and quality standards of admin work.
- Learn from other services in relation to more efficient practices, use of IT etc and implement this within own area of responsibility in partnership with operational management.
- To have a good working knowledge of all computerised databases used by Admin staff.
- Supervise administrative staff.
Please see attached Job Description for details.
Person Specification
Qualifications
Essential
- Degree or equivalent experience
- Management Training Diploma (middle management qualification) or experience of managing a large group of staff.
- A broad knowledge of all aspects of administration.
Desirable
Skills and Knowledge:
Essential
- Ability to lead effectively and work as part of a team.
- Organisational skills and the ability to work effectively within a management structure.
- Advanced IT skills at a level to provide training and advice to staff.
- .An In-depth understanding of the systems and processes within an NHS organisation and operational needs within the services for which the post holder is responsible.
- Ability to manage a complex and varied workload and to find quick solutions to difficult problems
Experience
Essential
- At least 2 years' experience of working in an office environment at a senior level.
- Experience of working with budgets.
- Experience Of people management
Driving License
Essential
- Car driver (unless you have a disability as defined by the Equality Act 2010 which prevents you from driving)
Person Specification
Qualifications
Essential
- Degree or equivalent experience
- Management Training Diploma (middle management qualification) or experience of managing a large group of staff.
- A broad knowledge of all aspects of administration.
Desirable
Skills and Knowledge:
Essential
- Ability to lead effectively and work as part of a team.
- Organisational skills and the ability to work effectively within a management structure.
- Advanced IT skills at a level to provide training and advice to staff.
- .An In-depth understanding of the systems and processes within an NHS organisation and operational needs within the services for which the post holder is responsible.
- Ability to manage a complex and varied workload and to find quick solutions to difficult problems
Experience
Essential
- At least 2 years' experience of working in an office environment at a senior level.
- Experience of working with budgets.
- Experience Of people management
Driving License
Essential
- Car driver (unless you have a disability as defined by the Equality Act 2010 which prevents you from driving)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
