Worcestershire Acute Hospitals NHS Trust

Senior Medical Secretary T&O

The closing date is 01 March 2026

Job summary

Senior Medical Secretary Trauma & Orthopaedics

Are you an experienced Medical Secretary looking for a challenging role where your skills truly make a difference? This is an exciting opportunity to join a supportive secretarial team within Trauma & Orthopaedics at Worcestershire Acute Hospitals NHS Trust, supporting our Orthopaedic Consultants and wider clinical teams.

Working with Us

We pride ourselves on collaboration and helping each other succeed with health and wellbeing support, access to training as well as support to achieve within the role. The role is 35 hours per week, working flexibly with the option to hybrid work once training competencies have been achieved.

What We are Looking For

Someone with current Medical Secretarial experience at a Senior level within a surgical environment, preferably within Trauma & Orthopaedics.

What You will Bring

Excellent organisational skills and attention to detail. Strong communication skills, a positive outlook and proactive approach. Ability to work independently as well as supportively within the team.

You will provide high-level secretarial support to our Orthopaedic Consultants and team, managing complex workloads and ensuring the highest standards of service. While training will be provided, we are looking for someone with the skills to be able to work autonomously from commencement.

All shortlisted candidates are required to complete a typing assessment along with a role based task at interview.

Main duties of the job

**This Advertisement Is Currently Only Open for Candidates FromHereford And Worcestershire NHS**

You will be an integral part of a busy secretarial team, working closely to support Orthopaedic Consultants and clinical teams.

In this role, you will manage a wide range of administrative responsibilities, including handling emails, telephone calls, diary management, and general office duties. You will also take on more complex tasks such as theatre list coordination, managing patient care pathways, report preparation, clinic scheduling, and managing patient waiting lists.

You will interact daily with clinicians, patients, carers, health professionals (both internal and external), and colleagues, which will be a key part of your role. You will need to show initiative and ensure communication is applicable and relevant.

As a member of the Trauma & Orthopaedic team, you will provide dedicated support for two consultants and their clinical teams, while collaborating with secretarial colleagues to ensure departmental cover when required.

This position demands excellent organisational skills, along with both the ability to work independently as well as working closely within the team. You must be able to prioritise a busy workload whilst maintaining a high level of accuracy, and be able to adapt flexibly to meet service demands. A commitment to delivering outstanding patient-focused service is essential.

About us

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester

Our workforce is more than 8,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.

We are committed to recruiting the best people to work with us. Our values, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

Being open and honest

Ensuring people feel cared for

Showing respect to everyone

We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.

DBS Checks and Costs

Any applicants who are offered posts requiring a DBS check as part of their employment check will have the cost of this check (at the current rate) deducted from their salary. Please see link in Supporting Information section for more details on DBS checks and costs.

Date posted

13 February 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year Pro Rata

Contract

Fixed term

Duration

12 months

Working pattern

Flexible working, Home or remote working

Reference number

C9365-26-1073-S2

Job locations

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD

Job description

Job responsibilities

Medical Secretary Key Duties

You will manage your own workload, which includes:

Typing clinical and non-clinical correspondence
Using AI and IT systems to produce documents
Data input, scanning, and maintaining accurate records
Telephone cover and Outlook management
Liaising with patients, clinicians, and colleagues
Appointment and diary management
Day-to-day administration and problem-solving
Involvement in service development and improvements.

This role carries significant responsibility for patient care pathways, surgical requirements, and overall management. While you will receive support, a high level of autonomy is expected in handling these tasks.

For full details of duties and essential criteria, please refer to the attached job description and person specification.

Job description

Job responsibilities

Medical Secretary Key Duties

You will manage your own workload, which includes:

Typing clinical and non-clinical correspondence
Using AI and IT systems to produce documents
Data input, scanning, and maintaining accurate records
Telephone cover and Outlook management
Liaising with patients, clinicians, and colleagues
Appointment and diary management
Day-to-day administration and problem-solving
Involvement in service development and improvements.

For full details of duties and essential criteria, please refer to the attached job description and person specification.

Person Specification

Qualifications

Essential

Recognised secretarial or computer skills qualification
AMSPAR or C&G Qualification or equivalent experience
GCSE or Equivalent level of English

Desirable

RSA Typing stage III
GCSE or Equivalent level of Maths

Experience

Essential

Current Medical Secretary experience
Experience of managing a surgical waiting list
Experience of working in an ever-changing environment with changing priorities
Experience of dealing with members of the public.
Experience of creating clinical correspondence through digital transcription
Experience of working with the surgical team

Desirable

Experience of working in Trauma and Orthopaedics
Experience of using Co-pilot or AI
Experience of working as a Senior Medical Secretary

Knowledge and Skills

Essential

Ability to work independently and as part of a team
Accurate computer Skills
Excellent telephone skills
Excellent verbal and written communication skills
Good Organisational skills
Working knowledge of Allscripts, PAS, Bluespier, CLIP, V7
Working knowledge of Microsoft Office

Desirable

Knowledge of other NHS systems
Knowledge of good Health and Safety Practices
Understanding the importance of policies and procedures

Personal Qualities

Essential

Ability to work effectively in demanding, high-volume environments
Recognises when to escalate issues or seek assistance
Demonstrates accuracy and strong attention to detail
Communicates clearly, treating others with dignity and respect
Flexible and willing to support the department as required
Maintains a positive attitude to promote a polite, comfortable, and supportive working environment

Person Specification

Qualifications

Essential

Recognised secretarial or computer skills qualification
AMSPAR or C&G Qualification or equivalent experience
GCSE or Equivalent level of English

Desirable

RSA Typing stage III
GCSE or Equivalent level of Maths

Experience

Essential

Current Medical Secretary experience
Experience of managing a surgical waiting list
Experience of working in an ever-changing environment with changing priorities
Experience of dealing with members of the public.
Experience of creating clinical correspondence through digital transcription
Experience of working with the surgical team

Desirable

Experience of working in Trauma and Orthopaedics
Experience of using Co-pilot or AI
Experience of working as a Senior Medical Secretary

Knowledge and Skills

Essential

Ability to work independently and as part of a team
Accurate computer Skills
Excellent telephone skills
Excellent verbal and written communication skills
Good Organisational skills
Working knowledge of Allscripts, PAS, Bluespier, CLIP, V7
Working knowledge of Microsoft Office

Desirable

Knowledge of other NHS systems
Knowledge of good Health and Safety Practices
Understanding the importance of policies and procedures

Personal Qualities

Essential

Ability to work effectively in demanding, high-volume environments
Recognises when to escalate issues or seek assistance
Demonstrates accuracy and strong attention to detail
Communicates clearly, treating others with dignity and respect
Flexible and willing to support the department as required
Maintains a positive attitude to promote a polite, comfortable, and supportive working environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Worcestershire Acute Hospitals NHS Trust

Address

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD

Employer's website

https://www.worcsacute.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Worcestershire Acute Hospitals NHS Trust

Address

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD

Employer's website

https://www.worcsacute.nhs.uk/ (Opens in a new tab)