Job summary
This vacancy is currently only open to internal applicants from Worcestershire Acute Hospitals NHS Trust.
We
are looking to recruit an Admin & Clerical Coordinator to join our friendly
and enthusiastic team at Worcestershire Acute Hospitals NHS trust, based at The
Alexandra hospital, Redditch. This post is ideal for a highly organised person
who would feel accomplishment in improving the organisation and service
provision for the Cardiopulmonary service.
The
successful candidate will assist in the booking of appointments, rescheduling appointments,
supporting the clinical staff in optimising the waiting lists and meeting and
greeting patients that arrive daily for their appointments. This role has a
significant contribution to the patient experience and is vital for efficient
service delivery maximising the usefulness of the clinical staff.
The
post holder will be based at Alexandra Hospital Redditch but may be required to
work on other Trust sites. Worcestershire Acute Hospitals NHS Trust comprises
of 3 hospitals: The Alexandra Hospital, Worcestershire Royal Hospital, and
Kidderminster Treatment Centre. All sites have good road links to M42 and M5
motorways.
Main duties of the job
Work independently and as part of a mixed team,
managing and prioritising daily workload. Including prioritising and
coordinating clinical appointments, forwarding patient letters, liaising with
patients, relatives and carers. Answering the telephone, resolving patient
queries, receiving and returning calls to Consultant Physicians, GPs, medical
companies and other medical personnel. Taking and relaying messages in a
professional manner, enabling the department to provide an efficient and
effective clinical service. Maintaining appointment lists
e.g.partial booking and fully booking appointments, investigating
if patients have been waiting longer than expected at the request of
directorate managers outcoming attendances, competently using the various
electronic Trust wide clinical systems including OASIS, Bluespier, Allscripts
PAS, EZ Notes and ICE. Develop and maintain filing systems for patients clinical
investigations and departmental correspondence e.g. equipment maintenance etc..
About us
Worcestershire Acute Hospitals NHS Trust is a large
acute and specialised hospital trust that provides a range of local acute
services to the residents of Worcestershire and more specialised services to a
larger population in Herefordshire and beyond.
The Trust operates hospital-based services from
three sites in Kidderminster, Redditch and Worcester
Our workforce is more than 7,000 strong, and our
caring staff are recognised as providing good and outstanding patient-centred
care. You could be one of them.
We are committed to recruiting the best people to
work with us. Our values, which we ask all staff to demonstrate, underpin our
everyday work and remain firmly at the heart of all we do.
Being open and honest
Ensuring people feel cared for
Showing respect to everyone
We are committed to developing a culture of continuous improvement by embedding the principles of our Improvement System.
We are proud to have achieved Timewise
accreditation - this means we are committed to embedding flexible working
within our organisation as a flex positive employer.
DBS Checks and Costs
Any applicants who are offered posts requiring a
DBS check as part of their employment check will have the cost of this check
(at the current rate) deducted from their salary. Please see link in Supporting
Information section for more details on DBS checks and costs.
Job description
Job responsibilities
Job Purpose
To provide full Admin and Clerical support to
the Cardiopulmonary Department at WRH, using advanced keyboard skills and
database programmes to manage, prioritise and organize the daily departmental
workload.
Key
Duties
Maintaining
appointment lists via partial booking and timely booking of appointments to
maximise department capacity
Outcoming
and coding all patient attendances on PAS
Waiting
list management and access to local and national wait list statistics to
prioritise appointments in line with national waiting list targets.
Liaise
directly with directorate management team to expedite clinically urgent patient
appointments and log wait patients to prevent breaches
Registering
referrals and communicating with clinical teams to triage and prioritise
resources and appointments
Liaise
and exchange information with other departments, secretaries, staff within the
Trust patients and carers.
Work
independently, managing, and prioritising daily workload. Including
prioritising and coordinating clinical appointments, forwarding patient
letters, liaising with patients, relatives, and carers.
Answering
the telephone, resolving patient and patient relatives and carers queries,
receiving, and returning calls to Consultant Physicians, GPs, medical
companies, and other medical personnel.
Taking
and relaying messages in a professional manner, enabling the department to
provide an efficient and effective clinical service.
Opening,
sorting, distributing, and prioritizing daily post and Cardiopulmonary requests
and reports.
Competently
use the various electronic Trust wide clinical systems including PAS,
Bluespier, EZ Notes and ICE.
Develop
and maintain filing systems for patient and departmental correspondence
Training and Supervision:
Train
new members of staff in the Admin and Clerical departmental procedures.
Undertake
regular Trust mandatory training.
Maintain
continual professional development (CPD).
Adhere
to all Worcestershire Acute NHS Trust policies and procedures.
In
accordance with the Trusts Health and Safety, the post holder must take
reasonable care of their own safety, and that of others who may be affected by
their acts or admissions and co-operate with staff in performing and complying
with any statutory duties or requirements.
Job description
Job responsibilities
Job Purpose
To provide full Admin and Clerical support to
the Cardiopulmonary Department at WRH, using advanced keyboard skills and
database programmes to manage, prioritise and organize the daily departmental
workload.
Key
Duties
Maintaining
appointment lists via partial booking and timely booking of appointments to
maximise department capacity
Outcoming
and coding all patient attendances on PAS
Waiting
list management and access to local and national wait list statistics to
prioritise appointments in line with national waiting list targets.
Liaise
directly with directorate management team to expedite clinically urgent patient
appointments and log wait patients to prevent breaches
Registering
referrals and communicating with clinical teams to triage and prioritise
resources and appointments
Liaise
and exchange information with other departments, secretaries, staff within the
Trust patients and carers.
Work
independently, managing, and prioritising daily workload. Including
prioritising and coordinating clinical appointments, forwarding patient
letters, liaising with patients, relatives, and carers.
Answering
the telephone, resolving patient and patient relatives and carers queries,
receiving, and returning calls to Consultant Physicians, GPs, medical
companies, and other medical personnel.
Taking
and relaying messages in a professional manner, enabling the department to
provide an efficient and effective clinical service.
Opening,
sorting, distributing, and prioritizing daily post and Cardiopulmonary requests
and reports.
Competently
use the various electronic Trust wide clinical systems including PAS,
Bluespier, EZ Notes and ICE.
Develop
and maintain filing systems for patient and departmental correspondence
Training and Supervision:
Train
new members of staff in the Admin and Clerical departmental procedures.
Undertake
regular Trust mandatory training.
Maintain
continual professional development (CPD).
Adhere
to all Worcestershire Acute NHS Trust policies and procedures.
In
accordance with the Trusts Health and Safety, the post holder must take
reasonable care of their own safety, and that of others who may be affected by
their acts or admissions and co-operate with staff in performing and complying
with any statutory duties or requirements.
Person Specification
Qualifications
Essential
- GCSE in Maths and English at C or equivalent
Desirable
- Administrative and Clerical or IT qualification
Experience
Essential
- Experience in Organising and Scheduling.
Desirable
- Experience in resolving telephone queries.
- Training in telephone management.
- Experience in customer service
Internal Job Vacancy
Essential
- This vacancy is currently only open to internal applicants from Worcestershire Acute Hospitals NHS Trust. Could you please confirm below that you work at Worcestershire Acute Hospitals NHS Trust.
Person Specification
Qualifications
Essential
- GCSE in Maths and English at C or equivalent
Desirable
- Administrative and Clerical or IT qualification
Experience
Essential
- Experience in Organising and Scheduling.
Desirable
- Experience in resolving telephone queries.
- Training in telephone management.
- Experience in customer service
Internal Job Vacancy
Essential
- This vacancy is currently only open to internal applicants from Worcestershire Acute Hospitals NHS Trust. Could you please confirm below that you work at Worcestershire Acute Hospitals NHS Trust.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
