Ward Clerk, Ward 18

Job description

Job responsibilities

To provide a reception service, dealing with initial enquiries, gathering basic information and taking initial action within defined protocols to assist in resolving any queries.

To keep staff informed of admissions and discharges, and to deal with queries from other members of staff and members of the public, in person or on the telephone.

To receive general telephone calls, recording messages and dealing with initial enquiries, referring the call to the relevant member of staff, as appropriate. To assist in admitting and discharging patients using manual and computerised systems.

To file reports, correspondence, forms, etc. in patients notes in an ordered manner, to facilitate the efficient retrieval of such documentation on request.

To update and maintain filing systems in the ward/department to enable timely and accurate information retrieval.

To arrange transport between departments and to destinations outside the hospital, as required.

To assist with housekeeping duties within ward/department.

To maintain effective communication with ward clerk / clerical team assistant colleagues within the department.

To provide relief cover within the Directorate undertaking any duties within the scope of the ward clerk / clerical team assistant role.

Arrange follow up appointments for patients prior to discharge.

Ensure that patient case notes are available, creating temporary notes whilst original notes are located. Maintain case notes in a tidy manner, filing results and other patient documents in accordance with Trust policy, including admission and discharge of patients. Ensure that all case notes movements are tracked on PAS.

Facilitate the prompt collection of data by liaison with the clinical coding department.

Ordering and tracking of case notes.

Provide general clerical support such as photocopying, typing, opening and sending post, stock and equipment ordering and monitoring, stationary orders, personnel administration, arranging repairs

Person Specification

Experience

Essential

• Previous clerical/reception experience preferably in hospital environment.

Desirable

• Previous ward clerk/clerical team assistant experience.
• Previous clerical / reception experience in hospital environment.

Other job requirements

Essential

• Understanding of importance of confidentiality.
• Conscious of appropriate image and self-presentation to suit ward/department.
• Willing to undertake training/ self-development.
• Able to undertake any of the manual handling requirements of the role.

Desirable

• Awareness of Health & Safety

Knowledge and Skills

Essential

• Basic inputting / keyboard skills. Good verbal communication skills.
• Good telephone manner.
• Able to pass on accurate written messages/ write simple reports
• Legible handwriting.
• Basic numeracy.

Desirable

• Familiarity with computerised patient information systems.

Personal Qualities

Essential

• Well motivated
• Flexible attitude to routine / non-routine work
• Calm approach to work duties
• Appreciates when to refer/seek assistance
• Tactful, patient, good listener
• Able to work as part of ward/ department team
• Understanding of Ward Clerk role in relation to delivering high quality patient care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Worcestershire Acute Hospitals NHS Trust

Address

The Alexandra Hospital

Woodrow Drive

Redditch

Worcestershire

B98 7UB

Employer's website

https://www.worcsacute.nhs.uk/ (Opens in a new tab)