Worcestershire Acute Hospitals NHS Trust

Haematology Service Support Worker

The closing date is 12 April 2026

Job summary

An exciting opportunity has arisen for a motivated and enthusiastic individual to join our Haematology Team at Worcestershire Acute Hospitals trust as a Haematology Support Worker.

The Haematology Support Worker will assist the Clinical Nurse Specialist team in providing specialist, high quality expert care and support for patients (and their carers) with Haematological conditions, delivering holistic, patient centred care according to their changing health care needs. They will also assist in the tracking of patients on the Patient Centred Follow Up (PCFU) Programme and provision of holistic needs assessments for patients within the service.

The applicant should have excellent communication skills and experience working with multiprofessional teams

For further details/informal visits please contact Sam Toland, Nurse Consultant and Lead SACT Nurse S.Toland@nhs.net Tel 01905 763333 ext 33855 or Mob: 07729108364

Main duties of the job

To work under the direction of the registered nurse providing high quality person centred support for Haematology patients, particularly those on the Haematology Patient Centred Follow-up (PCFU) Programme

The role involves supporting aspects of care delivery, coordination of the patients pathway, assessment of patient/carer needs and the provision of general information, help and support to those within the Haematology Patient Centred Follow up programme. To be an extended member of the Haematology cancer MDT, ensuring effective communication across the Trust, Tertiary providers, Primary Care and statutory and voluntary agencies

About us

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester

Our workforce is more than 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.

We are committed to recruiting the best people to work with us. Our values, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

Being open and honest

Ensuring people feel cared for

Showing respect to everyone

We are committed to developing a culture of continuous improvement by embedding the principles of our Improvement System.

We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.

DBS Checks and Costs

Any applicants who are offered posts requiring a DBS check as part of their employment check will have the cost of this check (at the current rate) deducted from their salary. Please see link in Supporting Information section for more details on DBS checks and costs.

Date posted

27 March 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£28,392 to £31,157 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

C9365-26-0254

Job locations

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD

Job description

Job responsibilities

Key Duties:

Contribute to the holistic needs assessment and the development of individual care plans under the direction of the registered nurse

Implement, monitor and review aspects of the care plan with the patient and carer, reporting any changes in the patients condition to the registered nurse

Monitoring of PCFU electronic system, producing reports and data as requested

To triage incoming calls into the service and provide initial triage to patients or carers contacting the service.

Take queries and assess the most suitable method of solution, liaising and discussing complex cases with the Nurse Practitioner/ Haematology Specialist Nurse

Provide general telephone advice, signposting patients/carers to other sources of support as appropriate, such as other Healthcare Professionals, websites, written information etc.

Coordinate appointments or investigations for efficiency and patient experience under direction of the Registered Nurse.

Liaise with the MDT coordinator to ensure a seamless service for patients and smooth transition through the cancer pathway

To identify patient/carer general informational needs, accessing / signposting to the Macmillan Cancer Information & Support Centre

Identify indication of need or changes in need through telephone contact and respond appropriately

Support the registered nurse in the coordination of care to facilitate safe and effective transition between services in order to provide seamless support for people

Support the delivery of patient and carer advice and education.

Advise patients on individual self-care management support and education as necessary to non- complex patients, including how to self-assess

Encourage and support healthy life style choices

Make scheduled catch up calls to patients to check on health and wellbeing and any emerging / ongoing needs and refer to Nurse specialists if appropriate.

General Duties:

Service development:

Contribute to the development of the Haematology service.

Comment and help develop policies and procedures to enhance the haematology service.

To support the registered nurse in the development / management of Haematology Support group / follow up / surveillance

To support holistic needs assessments and care planning under the direction of the registered nurse.

To contribute to the Annual Report, collecting relevant data.

Physical resource:

To be a flexible member of the team able to respond to the changing needs of patient / carers.

To provide a vital link between patients and the registered nurse, highlighting patients that require specialist assessment.

To attend the Haematology MDT in the absence of the registered nurse.

To carry out administrative duties required by the role.

To review patients in the outpatient settings and support as necessary.

To support the registered nurse in responding to alerts for patients admitted as an emergency.

To order equipment and supplies.

To achieve the agreed competencies to fulfil the role with 6 months of being in post.

Demonstrate an awareness of the limits of own practice and knowledge and when to seek appropriate support/advice

Human resources:

To participate in the formal review process and plan future personal development and competencies to be achieved

Information resources:

To record activity on the Somerset database and Mosaiq Haematology / Oncology patient information system

To utilise clinical systems to support decision making

Research & Development:

To support and contribute to clinical audit and research initiatives

Physical and Mental Skills:

The post holder will have excellent communication and relationship skills for communicating detailed information with patients and relatives.

The post holder will have highly developed physical skills for keyboard and for the use of some clinical tools/equipment.

Responsibilities of the Post Holder

The post holder has responsibility for implementing plans of care with patients and may contribute to modification of care plan. The post holder will provide advice to patients, relatives or healthcare professionals within their area of designated care.

The post holder will contribute to the development of the service, protocols and policies.

The post holder has responsibility for maintaining their own resources in relation to stock control.

The post holder has responsibility for updating patient records, data entry, and data processing.

The post holder may participate in clinical and non-clinical audits within area of care