Job summary
This vacancy is currently only open to internal applicants from Worcestershire Acute Hospitals NHS Trust.
We are searching for two friendly, courteous professionals with strong backgrounds within the National Health Service, to work within National
Targets and guidelines in a busy suspected cancer appointments department.
Excellent and empathetic telephone manner and customer service
skills are a must, as well as an ability to work under pressure within the
team.
You will be booking the first outpatient appointments for
suspected cancer patients and liaising with services to ensure clinics are
fully utilised, therefore team work is very important in this role.
We are looking for staff with a "can do" positive
attitude, as well as excellent communication skills.
Team members are expected to work Monday to Friday in an
alternative shift pattern of 8am to 4pm and 9am to 5pm to ensure that the
service is covered during operating hours of 8am to 5pm.
The team are based at Kidderminster Treatment Centre and both posts are 12 months fixed term contracts.
Main duties of the job
The
post-holder will participate in all aspects of appointment making, including
scheduling, changing, validating and cancelling patient appointments, mainly by
telephone contact with the public.
The
post-holder will ensure that all patient information in manual and computerised
systems is dealt with in accordance with agreed policies and procedures.
The post
holder will be responsible for assisting in organising appointments for urgent suspected
cancer referrals in line with the National Cancer Waiting Times Guidelines.
To
ensure that all required information is accurately recorded on the Trust Cancer
Services Database.
Ensure
that all policies and procedures are adhered to, and training undertaken where
new policies and procedures are implemented.
In particular, those for Booking Services confidentiality and
information security.
About us
Worcestershire Acute Hospitals NHS Trust is a large
acute and specialised hospital trust that provides a range of local acute
services to the residents of Worcestershire and more specialised services to a
larger population in Herefordshire and beyond.
The Trust operates hospital-based services from
three sites in Kidderminster, Redditch and Worcester
Our workforce is more than 7,000 strong, and our
caring staff are recognised as providing good and outstanding patient-centred
care. You could be one of them.
We are committed to recruiting the best people to
work with us. Our values, which we ask all staff to demonstrate, underpin our
everyday work and remain firmly at the heart of all we do.
Being open and honest
Ensuring people feel cared for
Showing respect to everyone
We are committed to developing a culture of continuous improvement by embedding the principles of our Improvement System.
We are proud to have achieved Timewise
accreditation - this means we are committed to embedding flexible working
within our organisation as a flex positive employer.
DBS Checks and Costs
Any applicants who are offered posts requiring a
DBS check as part of their employment check will have the cost of this check
(at the current rate) deducted from their salary. Please see link in Supporting
Information section for more details on DBS checks and costs.
Job description
Job responsibilities
Key Duties:
Ensure
that suspected cancer patients are allocated appointments and admissions in
chronological order and offered a suitable date to attend.
Communicate
with patients and GP surgeries regarding appointments, admissions and removals
from the waiting list, both over the telephone and in writing, as appropriate.
Ensure
that patients are allocated dates to avoid vacant slots in clinics/theatre
lists and that clinics booking rules are adhered to.
Support
the Outpatient Appointments Co-Ordinators and admissions officer when requests
for cancelled / reduced / additional clinics are actioned, offering patients
appropriate revised appointment dates over the telephone.
Ensure
that all calls to make appointments or admissions are dealt with promptly and
professionally in line with Booking Services policies and procedures for the
service.
Ensure
that all urgent suspected cancer referrals from GPs have a recorded date of
decision to refer, dates sent and received, and accurate patient details.
Ensure
that referrals are added to the outpatient waiting list and given the first
available appointment, as identified on PAS, or according to the booking rules
supplied by consultants. If no
appointment is available immediately escalate to the appropriate Directorate
Management.
Ensure
that all details of all referrals and appointments are entered in a timely
manner onto the Cancer Database, including subsequent changes and
cancellations. Enter priority referral according to outcome, and enter waiting
days if necessary, according to procedures established.
Ensure
that the patients are booked for a consultation or diagnostic procedure asap,
either by liaison with specific departments, through established pathways, or
by making an outpatient appointment considering the residential address of the
patient if possible.
Deal
with DNAs and changes due to patient choice on the suspected cancer referral
process, and endeavour to reappoint at the earliest opportunity, record this
information and keep GPs informed.
Ensure
that all patients recorded data in manual and computerised systems is dealt
with in accordance with agreed policies and procedures.
Ensure
that all policies and procedures are adhered to, and training undertaken where
new policies and procedures are implemented. In particular, those for Booking
Services confidentiality and information security.
Any
other duties within grade appropriate. You may be asked to cover booking
services work on any of the sites to help over sickness and annual leave.
General Duties:
Answer
all telephone queries promptly and efficiently, relaying messages as
appropriate.
Assist
in the training of new members of staff.
Participate in the Trusts Performance and Development
Review and to undertake any identified training and development related to the
post.
Undertake statutory and mandatory training as deemed
appropriate by the Trust.
Develop and maintain effective working relationships with
colleagues.
Adhere to all Trust policies and procedures. Always
ensuring confidentiality.
Undertake
such other tasks as requested by the MDT Support Managers or Deputy
Cancer Services Manager
in accordance with the grade and nature of the post.
Always
maintain a smart and professional appearance.
Maintain
a professional manner always including practising respectful office etiquette.
Job description
Job responsibilities
Key Duties:
Ensure
that suspected cancer patients are allocated appointments and admissions in
chronological order and offered a suitable date to attend.
Communicate
with patients and GP surgeries regarding appointments, admissions and removals
from the waiting list, both over the telephone and in writing, as appropriate.
Ensure
that patients are allocated dates to avoid vacant slots in clinics/theatre
lists and that clinics booking rules are adhered to.
Support
the Outpatient Appointments Co-Ordinators and admissions officer when requests
for cancelled / reduced / additional clinics are actioned, offering patients
appropriate revised appointment dates over the telephone.
Ensure
that all calls to make appointments or admissions are dealt with promptly and
professionally in line with Booking Services policies and procedures for the
service.
Ensure
that all urgent suspected cancer referrals from GPs have a recorded date of
decision to refer, dates sent and received, and accurate patient details.
Ensure
that referrals are added to the outpatient waiting list and given the first
available appointment, as identified on PAS, or according to the booking rules
supplied by consultants. If no
appointment is available immediately escalate to the appropriate Directorate
Management.
Ensure
that all details of all referrals and appointments are entered in a timely
manner onto the Cancer Database, including subsequent changes and
cancellations. Enter priority referral according to outcome, and enter waiting
days if necessary, according to procedures established.
Ensure
that the patients are booked for a consultation or diagnostic procedure asap,
either by liaison with specific departments, through established pathways, or
by making an outpatient appointment considering the residential address of the
patient if possible.
Deal
with DNAs and changes due to patient choice on the suspected cancer referral
process, and endeavour to reappoint at the earliest opportunity, record this
information and keep GPs informed.
Ensure
that all patients recorded data in manual and computerised systems is dealt
with in accordance with agreed policies and procedures.
Ensure
that all policies and procedures are adhered to, and training undertaken where
new policies and procedures are implemented. In particular, those for Booking
Services confidentiality and information security.
Any
other duties within grade appropriate. You may be asked to cover booking
services work on any of the sites to help over sickness and annual leave.
General Duties:
Answer
all telephone queries promptly and efficiently, relaying messages as
appropriate.
Assist
in the training of new members of staff.
Participate in the Trusts Performance and Development
Review and to undertake any identified training and development related to the
post.
Undertake statutory and mandatory training as deemed
appropriate by the Trust.
Develop and maintain effective working relationships with
colleagues.
Adhere to all Trust policies and procedures. Always
ensuring confidentiality.
Undertake
such other tasks as requested by the MDT Support Managers or Deputy
Cancer Services Manager
in accordance with the grade and nature of the post.
Always
maintain a smart and professional appearance.
Maintain
a professional manner always including practising respectful office etiquette.
Person Specification
Experience
Essential
- Previous NHS experience
- Experience of working with public
- Working within deadlines
Desirable
Knowledge and Skills
Essential
- Excellent Keyboard skills.
- Microsoft office including excel, word and Microsoft outlook.
Desirable
- Experience of using:
- PAS System
- E-Referral system
- Somerset Cancer Register
- Knowledge of:
- Suspected Cancer and RTT pathways
- Patient Access Policy
Qualifications
Essential
- 5 GCSEs in Maths and English or equivalent.
Experience
Essential
- Previous NHS experience
- Experience of working with public
- Working within deadlines
Desirable
Internal Job Vacancy
Essential
- This vacancy is currently only open to internal applicants from Worcestershire Acute Hospitals NHS Trust. Could you please confirm below that you work at Worcestershire Acute Hospitals NHS Trust.
Person Specification
Experience
Essential
- Previous NHS experience
- Experience of working with public
- Working within deadlines
Desirable
Knowledge and Skills
Essential
- Excellent Keyboard skills.
- Microsoft office including excel, word and Microsoft outlook.
Desirable
- Experience of using:
- PAS System
- E-Referral system
- Somerset Cancer Register
- Knowledge of:
- Suspected Cancer and RTT pathways
- Patient Access Policy
Qualifications
Essential
- 5 GCSEs in Maths and English or equivalent.
Experience
Essential
- Previous NHS experience
- Experience of working with public
- Working within deadlines
Desirable
Internal Job Vacancy
Essential
- This vacancy is currently only open to internal applicants from Worcestershire Acute Hospitals NHS Trust. Could you please confirm below that you work at Worcestershire Acute Hospitals NHS Trust.
