Job summary
Worcestershire Acute Hospitals NHS Trust is offering an exciting opportunity for an Apprentice Administrator to join our Cardiology Admin Team at Alexandra Hospital, Redditch. This Level 3 Business Administration Apprenticeship offers a salary, valuable work experience, new skills, and support to achieve a recognised professional qualification.
We are looking for an enthusiastic, self-motivated individual eager to learn. The successful candidate will be adaptable, flexible, and willing to support the team as service needs evolve. This is a fantastic opportunity to start your career in administration.
Apprenticeship Details:
Apprenticeship: Business Administrator Level 3 (Advanced) Institute for Apprenticeships & Technical Education
Provider: Nova Training, Redditch
Duration: 18-month fixed-term, with NHS progression opportunities
Hours: 37.5 per week, including 6 hours paid study time
Leave: 27 days plus Bank Holidays
Eligibility:
For queries about the role, contact Harriet Tomlinson, Directorate Support Manager: harriet.tomlinson1@nhs.net
For Apprenticeship queries, contact Libby Marshall, Apprenticeship Lead: 07512 795840 or libby.marshall@nhs.net
Main duties of the job
The principal role of the Apprentice Administrator is to provide administrative and clerical support to the Specialty Medicine Directorate administrative and medical secretarial team. This role will be aligned to the Cardiology team and supported by the Operational Management Team.
Please review the key duties within the job description.
About us
Worcestershire Acute Hospitals NHS Trust is a large
acute and specialised hospital trust that provides a range of local acute
services to the residents of Worcestershire and more specialised services to a
larger population in Herefordshire and beyond.
The Trust operates hospital-based services from
three sites in Kidderminster, Redditch and Worcester
Our workforce is more than 7,000 strong, and our
caring staff are recognised as providing good and outstanding patient-centred
care. You could be one of them.
We are committed to recruiting the best people to
work with us. Our values, which we ask all staff to demonstrate, underpin our
everyday work and remain firmly at the heart of all we do.
Being open and honest
Ensuring people feel cared for
Showing respect to everyone
We are committed to developing a culture of continuous improvement by embedding the principles of our Improvement System.
We are proud to have achieved Timewise
accreditation - this means we are committed to embedding flexible working
within our organisation as a flex positive employer.
DBS Checks and Costs
Any applicants who are offered posts requiring a
DBS check as part of their employment check will have the cost of this check
(at the current rate) deducted from their salary. Please see link in Supporting
Information section for more details on DBS checks and costs.
Job description
Job responsibilities
- To provide admin and clerical support to the secretarial and administrative team by typing internal & external correspondence.
- To provide filing, photocopying and scanning support to the team.
- To answer the telephone and deal with queries/requests and detailed messages for team members.
- To open and sort incoming/outgoing mail for the medical secretaries and admin teams.
- To provide admin and clerical support to the secretarial team by typing documents and inputting data on to appropriate clinical databases.
- To assist the admin team in arranging meetings, circulating agendas, typing minutes and booking rooms.
- Communicating with patients, GP surgeries and external providers, via telephone and email, for general queries and the booking of appointments
- Email monitoring and response to non-clinical queries.
- Any other duties that may be required, that are within the grade.
Job description
Job responsibilities
- To provide admin and clerical support to the secretarial and administrative team by typing internal & external correspondence.
- To provide filing, photocopying and scanning support to the team.
- To answer the telephone and deal with queries/requests and detailed messages for team members.
- To open and sort incoming/outgoing mail for the medical secretaries and admin teams.
- To provide admin and clerical support to the secretarial team by typing documents and inputting data on to appropriate clinical databases.
- To assist the admin team in arranging meetings, circulating agendas, typing minutes and booking rooms.
- Communicating with patients, GP surgeries and external providers, via telephone and email, for general queries and the booking of appointments
- Email monitoring and response to non-clinical queries.
- Any other duties that may be required, that are within the grade.
Person Specification
Skills and Knowledge
Essential
- Ability to prioritise workload and work to deadlines/targets with attention to detail.
- Ability to work under pressure.
- Keyboard skills.
- Effective communication skills; written and verbal with people at all levels.
- Ability to record accurate messages, ensuring they are passed on appropriately.
- Ability to work within standard operating procedures/guidelines.
- Ability to work as part of a team.
- Ability to work on own initiative but also to know when to refer to a supervisor.
Desirable
- Knowledge of medical terminology.
- Knowledge & understanding of Worcestershire Acute Hospitals NHS Trust Vision & Values.
Qualifications
Essential
- Basic standard of education including Maths and English to GCSE A-C, 4-9 or equivalent including Functional Skills Level 2.
- Applicants with the ability to provide evidence of predicted GCSE grades in Maths & English considered.
Experience
Essential
- Experience of working with computers including Microsoft Office systems- Word, Excel & Outlook.
Desirable
- Experience of data input.
- Experience of dealing with the general public.
- Experience of working in a busy customer focused environment.
Personal Qualities
Essential
- Approachable, polite, pleasant & helpful manner.
- Committed to a patient centred service.
- Ability to understand conflicting demands and the needs of the service.
- Ability to work quickly and efficiently to a consistently high standard.
- Flexible, reliable and punctual.
- Self-awareness in terms of recognising the impact of their behaviour on others.
- Able to present a professional image appropriate to the working environment.
- Motivated & Enthusiastic.
- To demonstrate a willingness to learn.
- Able to deal with sensitive issues with tact and diplomacy.
Other Job Requirements
Desirable
- Ability to work from other hospital sites as required.
Person Specification
Skills and Knowledge
Essential
- Ability to prioritise workload and work to deadlines/targets with attention to detail.
- Ability to work under pressure.
- Keyboard skills.
- Effective communication skills; written and verbal with people at all levels.
- Ability to record accurate messages, ensuring they are passed on appropriately.
- Ability to work within standard operating procedures/guidelines.
- Ability to work as part of a team.
- Ability to work on own initiative but also to know when to refer to a supervisor.
Desirable
- Knowledge of medical terminology.
- Knowledge & understanding of Worcestershire Acute Hospitals NHS Trust Vision & Values.
Qualifications
Essential
- Basic standard of education including Maths and English to GCSE A-C, 4-9 or equivalent including Functional Skills Level 2.
- Applicants with the ability to provide evidence of predicted GCSE grades in Maths & English considered.
Experience
Essential
- Experience of working with computers including Microsoft Office systems- Word, Excel & Outlook.
Desirable
- Experience of data input.
- Experience of dealing with the general public.
- Experience of working in a busy customer focused environment.
Personal Qualities
Essential
- Approachable, polite, pleasant & helpful manner.
- Committed to a patient centred service.
- Ability to understand conflicting demands and the needs of the service.
- Ability to work quickly and efficiently to a consistently high standard.
- Flexible, reliable and punctual.
- Self-awareness in terms of recognising the impact of their behaviour on others.
- Able to present a professional image appropriate to the working environment.
- Motivated & Enthusiastic.
- To demonstrate a willingness to learn.
- Able to deal with sensitive issues with tact and diplomacy.
Other Job Requirements
Desirable
- Ability to work from other hospital sites as required.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
