Job summary
**This
Advertisement Is Currently Only Open for Candidates From Hereford And
Worcestershire NHS**
Ward Clerk Band 2
PART TIME FIXED TERM 12
MONTH POSITION FOR A WARD CLERK ON RIVERBANK WARD, WORCESTER ROYAL HOSPITAL - CQC
rated as GOOD.
Are you a Ward Clerk looking for temporary
part-time hours and the opportunity to work as part of our friendly, dynamic
and innovative multi-professional team?
An excellent opportunity has
arisen for a Band 2 Ward Clerk to join our team of Ward Clerks on our 35 bedded
childrens ward caring for babies, children and young people with a variety of
medical and surgical needs.
We are seeking cheerful,
knowledgeable, enthusiastic and motivated applicants who ideally have reception
and administration experience. You will play an integral part in enhancing our
patients and families experience and be the welcoming face of our ward.
The hours required will cover
early, late and/or long day shifts, 7 days a week to meet the needs of the
service.
For informal enquires or
to arrange an informal visit please contact Rebecca Magan on 01905 760588 alternatively email becky.magan@nhs.net
Main duties of the job
To
provide administrative and clerical support to the clinical staff
within paediatric services. To ensure the availability of accurate patient
records and documentation as per Trust policies and procedures. To liaise with
patients, relatives and other members of the public politely and efficiently,
ensuring confidentiality and security of patient information as per Trust
policy and in line with Information Governance guidance.
About us
Worcestershire Acute Hospitals NHS Trust is a large
acute and specialised hospital trust that provides a range of local acute
services to the residents of Worcestershire and more specialised services to a
larger population in Herefordshire and beyond.
The Trust operates hospital-based services from
three sites in Kidderminster, Redditch and Worcester
Our workforce is more than 7,000 strong, and our
caring staff are recognised as providing good and outstanding patient-centred
care. You could be one of them.
We are committed to recruiting the best people to
work with us. Our values, which we ask all staff to demonstrate, underpin our
everyday work and remain firmly at the heart of all we do.
Being open and honest
Ensuring people feel cared for
Showing respect to everyone
We are committed to developing a culture of continuous improvement by embedding the principles of our Improvement System.
We are proud to have achieved Timewise
accreditation - this means we are committed to embedding flexible working
within our organisation as a flex positive employer.
DBS Checks and Costs
Any applicants who are offered posts requiring a
DBS check as part of their employment check will have the cost of this check
(at the current rate) deducted from their salary. Please see link in Supporting
Information section for more details on DBS checks and costs.
Job description
Job responsibilities
To
provide a reception service, handling initial enquiries, gathering basic
information and taking initial action within defined protocols to assist in
resolving any queries.
To
keep staff informed of admissions and discharges, and to ensure queries from
other members of staff and members of the public are dealt with appropriately
either in person or on the telephone.
To
receive general telephone calls, recording messages and responding to initial
enquiries, referring the call to the relevant member of staff, as
appropriate. To make telephone calls on
behalf of clinical staff as directed.
To
assist in admitting and discharging patients using manual and computerised
systems.
To
file reports, correspondence, forms, etc. in patients notes in an ordered
manner, to facilitate the efficient retrieval of such documentation on request.
To
update and maintain filing systems in the ward / department to enable timely
and accurate information retrieval.
To
arrange transport between departments and to destinations outside the hospital,
as required.
To
assist with housekeeping duties within ward /department.
To
maintain effective communication with ward clerk / clerical team assistant
colleagues within the department.
To
provide relief cover within the Directorate undertaking any duties within the
scope of the ward clerk / clerical team assistant role.
Arrange
follow up appointments for patients prior to discharge.
Ensure
that patient case notes are available, creating temporary notes whilst original
notes are located. Maintain case notes in a tidy manner, filing results and
other patient documents in accordance with Trust policy, including admission
and discharge of patients. Ensure that all case notes movements are tracked on
PAS, including collection and return of case notes to main maternity filing
department.
Facilitate
the prompt collection of data by liaison with the clinical coding department.
Assisting
junior doctors with administrative tasks such as form completion, bereavement
paperwork and audits, ordering and tracking of case notes.
Provide
general clerical support such as photocopying, typing, opening and sending
post, stock and equipment ordering and monitoring, stationary orders, personnel
administration, arranging repairs.
GENERAL
RESPONSIBILITIES
To
ensure the confidentiality of all patient information and Trust business.
To
comply with all Trust Policies and Procedures.
In
accordance with the Trust's Health and Safety Policy, the postholder must take
reasonable care of their own health and safety and that of others who may be
affected by their acts or omissions at work.
The
postholder must co-operate with staff in complying with any statutory
requirements and participate in the workplace monitoring processes in order to
help maintain a healthy, safe and secure workplace.
To
report any accidents, untoward incidents and complaints in accordance with risk
management and trust policy.
To
create and maintain positive working relationships with colleagues and other
staff within the workplace.
To
act always in a manner which will promote a good image of the ward / department.
To
respond appropriately to clinical emergencies as directed by the Nurse in
charge.
To
contribute / to participate in any initiatives to improve the quality of
service to patients.
Job description
Job responsibilities
To
provide a reception service, handling initial enquiries, gathering basic
information and taking initial action within defined protocols to assist in
resolving any queries.
To
keep staff informed of admissions and discharges, and to ensure queries from
other members of staff and members of the public are dealt with appropriately
either in person or on the telephone.
To
receive general telephone calls, recording messages and responding to initial
enquiries, referring the call to the relevant member of staff, as
appropriate. To make telephone calls on
behalf of clinical staff as directed.
To
assist in admitting and discharging patients using manual and computerised
systems.
To
file reports, correspondence, forms, etc. in patients notes in an ordered
manner, to facilitate the efficient retrieval of such documentation on request.
To
update and maintain filing systems in the ward / department to enable timely
and accurate information retrieval.
To
arrange transport between departments and to destinations outside the hospital,
as required.
To
assist with housekeeping duties within ward /department.
To
maintain effective communication with ward clerk / clerical team assistant
colleagues within the department.
To
provide relief cover within the Directorate undertaking any duties within the
scope of the ward clerk / clerical team assistant role.
Arrange
follow up appointments for patients prior to discharge.
Ensure
that patient case notes are available, creating temporary notes whilst original
notes are located. Maintain case notes in a tidy manner, filing results and
other patient documents in accordance with Trust policy, including admission
and discharge of patients. Ensure that all case notes movements are tracked on
PAS, including collection and return of case notes to main maternity filing
department.
Facilitate
the prompt collection of data by liaison with the clinical coding department.
Assisting
junior doctors with administrative tasks such as form completion, bereavement
paperwork and audits, ordering and tracking of case notes.
Provide
general clerical support such as photocopying, typing, opening and sending
post, stock and equipment ordering and monitoring, stationary orders, personnel
administration, arranging repairs.
GENERAL
RESPONSIBILITIES
To
ensure the confidentiality of all patient information and Trust business.
To
comply with all Trust Policies and Procedures.
In
accordance with the Trust's Health and Safety Policy, the postholder must take
reasonable care of their own health and safety and that of others who may be
affected by their acts or omissions at work.
The
postholder must co-operate with staff in complying with any statutory
requirements and participate in the workplace monitoring processes in order to
help maintain a healthy, safe and secure workplace.
To
report any accidents, untoward incidents and complaints in accordance with risk
management and trust policy.
To
create and maintain positive working relationships with colleagues and other
staff within the workplace.
To
act always in a manner which will promote a good image of the ward / department.
To
respond appropriately to clinical emergencies as directed by the Nurse in
charge.
To
contribute / to participate in any initiatives to improve the quality of
service to patients.
Person Specification
Knowledge and Skills
Essential
- Basic inputting / keyboard skills.
- Good verbal communication skills.
- Good telephone manner.
- Able to pass on accurate written messages / write simple reports.
- Information governance aware.
Desirable
- Familiarity with computerised patient information systems.
Other Job Requirements
Essential
- Understanding of importance of confidentiality.
- Conscious of appropriate image and self-presentation to suit ward / department.
- Willing to undertake training / self-development..
- Able to undertake any of the manual handling requirements of the role.
Experience
Essential
- Previous clerical / reception experience preferably in hospital or customer facing environment.
Desirable
- Previous Ward Clerk / clerical team assistant experience.
Internal Job Vacancy
Essential
- This vacancy is currently only open to internal applicants from Worcestershire Acute Hospitals NHS Trust. Please confirm below that you currently work at Worcestershire Acute Hospitals NHS Trust
Qualifications
Essential
- Educated to GCSE Grade C or equivalent, including English and Maths.
Person Specification
Knowledge and Skills
Essential
- Basic inputting / keyboard skills.
- Good verbal communication skills.
- Good telephone manner.
- Able to pass on accurate written messages / write simple reports.
- Information governance aware.
Desirable
- Familiarity with computerised patient information systems.
Other Job Requirements
Essential
- Understanding of importance of confidentiality.
- Conscious of appropriate image and self-presentation to suit ward / department.
- Willing to undertake training / self-development..
- Able to undertake any of the manual handling requirements of the role.
Experience
Essential
- Previous clerical / reception experience preferably in hospital or customer facing environment.
Desirable
- Previous Ward Clerk / clerical team assistant experience.
Internal Job Vacancy
Essential
- This vacancy is currently only open to internal applicants from Worcestershire Acute Hospitals NHS Trust. Please confirm below that you currently work at Worcestershire Acute Hospitals NHS Trust
Qualifications
Essential
- Educated to GCSE Grade C or equivalent, including English and Maths.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
