Job summary
This vacancy is currently only open for candidates from Hereford and Worcestershire NHS.
We are looking for an enthusiastic, friendly and efficient Receptionist to join our team based on the Emergency Gynaecology Assessment Unit at Worcestershire Royal Hospital. This is a 17-hour post worked on week days and weekends.
We provide a high-quality, 24:7 gynaecology and early pregnancy emergency service for women across Worcestershire, alongside an inpatient unit for elective and emergency surgery. We have a friendly and skilled nursing team and work closely with the medics to provide these services. This is an interesting, varied and often fast-paced unit and the role can be both emotionally demanding and hugely rewarding.
We are keen to find someone who is personable, kind and able to put people at ease when they attend the unit. You will need excellent communication skills to engage with patients and colleagues. You will need the ability to work as part of the team and the ability to work under pressure to flexibly support the Gynaecology team. You will need previous administrative experience, preferably within a hospital, good organisational and IT skills, ability to prioritise and initiative to work unsupervised when necessary.
Gynaecology services at Worcestershire Acute Hospitals NHS Trust are offered across our three hospital sites; Worcestershire Royal Hospital, Kidderminster Treatment Centre and The Alexandra Hospital, Redditch.
Main duties of the job
To provide a welcoming reception service, handling initial enquiries andtakingaccurateand essential registration details from patients,visitorsand health care professionalssuch as the ambulance service
About us
Worcestershire Acute Hospitals NHS Trust is a large
acute and specialised hospital trust that provides a range of local acute
services to the residents of Worcestershire and more specialised services to a
larger population in Herefordshire and beyond.
The Trust operates hospital-based services from
three sites in Kidderminster, Redditch and Worcester
Our workforce is more than 7,000 strong, and our
caring staff are recognised as providing good and outstanding patient-centred
care. You could be one of them.
We are committed to recruiting the best people to
work with us. Our values, which we ask all staff to demonstrate, underpin our
everyday work and remain firmly at the heart of all we do.
Being open and honest
Ensuring people feel cared for
Showing respect to everyone
We are committed to developing a culture of continuous improvement by embedding the principles of our Improvement System.
We are proud to have achieved Timewise
accreditation - this means we are committed to embedding flexible working
within our organisation as a flex positive employer.
DBS Checks and Costs
Any applicants who are offered posts requiring a
DBS check as part of their employment check will have the cost of this check
(at the current rate) deducted from their salary. Please see link in Supporting
Information section for more details on DBS checks and costs.
Job description
Job responsibilities
Job Purpose:
To liaise with patients, relatives and other members of the public politely and efficiently, ensuring confidentiality and security of patient information as per Trust policy and in line with Information Governance guidance
Key Duties:
- To provide a welcoming reception service, handling initial enquiries and taking accurate and essential registration details from patients, visitors and health care professionals such as the ambulance service
- To assist patients and visitors in resolving any queries
- To keep staff informed of admissions and discharges, and to ensure queries from other members of staff and members of the public are dealt with appropriately either in person or on the telephone
- Using excellent interpersonal skills, communicate effectively with patients, their family and friends and staff colleagues at all levels
- To receive general telephone calls, recording messages and responding to initial enquiries, referring the call to the relevant member of staff, as appropriate.
- To make telephone calls on behalf of the Nursing/Medical team as directed
- To assist in admitting and discharging patients using manual and computerised systems
- To prepare documentation for planned clinics
- To file reports, correspondence, forms, etc. in patients notes in an ordered manner, to facilitate the efficient retrieval of such documentation on request
- To update and maintain filing systems in the ward/department to enable timely and accurate information retrieval
- To arrange transport between departments and to destinations outside the hospital, as required
- To assist with house keeping duties within ward/department
- To maintain effective communication with ward clerk / clerical team assistant colleagues within the department
- To provide relief cover within the Directorate undertaking any duties within the scope of the ward clerk/ clerical team assistant role
- Arrange follow up appointments for patients prior to discharge
- Facilitate the prompt collection of data by liaison with the clinical coding department
- Assisting resident doctors with administrative tasks such as form completion and audits
- Provide general clerical support such as photocopying, typing, scanning, opening and sending post
- Stock and equipment ordering and monitoring, stationary orders, personnel administration, arranging repairs
- General Duties:
- To ensure the confidentiality of all patient information and Trust business
- To comply with all Trust Policies and Procedures
- In accordance with the Trust's Health and Safety Policy, the postholder must take reasonable care of their own health and safety and that of others who may be affected by their acts or omissions at work
- The postholder must co-operate with staff in complying with any statutory requirements and participate in the workplace monitoring processes in order to help maintain a healthy, safe and secure workplace
- To report any accidents, untoward incidents and complaints in accordance with risk management and Trust policy
- To create and maintain positive working relationships with colleagues and other staff within the workplace
- To act always in a manner which will promote a professional and good image of the ward/department
- To respond appropriately to clinical emergencies as directed by the nurse in charge
- Be involved in team meetings, taking notes for distribution
- Contribute to unit reports by providing data as requested by the Ward Manager / Matron for Acute Gynaecology Services
- Contribute to staff information bulletins
- To contribute / to participate in any initiatives to improve the quality of service to patients
Job description
Job responsibilities
Job Purpose:
To liaise with patients, relatives and other members of the public politely and efficiently, ensuring confidentiality and security of patient information as per Trust policy and in line with Information Governance guidance
Key Duties:
- To provide a welcoming reception service, handling initial enquiries and taking accurate and essential registration details from patients, visitors and health care professionals such as the ambulance service
- To assist patients and visitors in resolving any queries
- To keep staff informed of admissions and discharges, and to ensure queries from other members of staff and members of the public are dealt with appropriately either in person or on the telephone
- Using excellent interpersonal skills, communicate effectively with patients, their family and friends and staff colleagues at all levels
- To receive general telephone calls, recording messages and responding to initial enquiries, referring the call to the relevant member of staff, as appropriate.
- To make telephone calls on behalf of the Nursing/Medical team as directed
- To assist in admitting and discharging patients using manual and computerised systems
- To prepare documentation for planned clinics
- To file reports, correspondence, forms, etc. in patients notes in an ordered manner, to facilitate the efficient retrieval of such documentation on request
- To update and maintain filing systems in the ward/department to enable timely and accurate information retrieval
- To arrange transport between departments and to destinations outside the hospital, as required
- To assist with house keeping duties within ward/department
- To maintain effective communication with ward clerk / clerical team assistant colleagues within the department
- To provide relief cover within the Directorate undertaking any duties within the scope of the ward clerk/ clerical team assistant role
- Arrange follow up appointments for patients prior to discharge
- Facilitate the prompt collection of data by liaison with the clinical coding department
- Assisting resident doctors with administrative tasks such as form completion and audits
- Provide general clerical support such as photocopying, typing, scanning, opening and sending post
- Stock and equipment ordering and monitoring, stationary orders, personnel administration, arranging repairs
- General Duties:
- To ensure the confidentiality of all patient information and Trust business
- To comply with all Trust Policies and Procedures
- In accordance with the Trust's Health and Safety Policy, the postholder must take reasonable care of their own health and safety and that of others who may be affected by their acts or omissions at work
- The postholder must co-operate with staff in complying with any statutory requirements and participate in the workplace monitoring processes in order to help maintain a healthy, safe and secure workplace
- To report any accidents, untoward incidents and complaints in accordance with risk management and Trust policy
- To create and maintain positive working relationships with colleagues and other staff within the workplace
- To act always in a manner which will promote a professional and good image of the ward/department
- To respond appropriately to clinical emergencies as directed by the nurse in charge
- Be involved in team meetings, taking notes for distribution
- Contribute to unit reports by providing data as requested by the Ward Manager / Matron for Acute Gynaecology Services
- Contribute to staff information bulletins
- To contribute / to participate in any initiatives to improve the quality of service to patients
Person Specification
Skills and Knowledge
Essential
- Proficient keyboard skills
- Computer literate with an ability to navigate around systems and software packages such as MS Office, TEAMS, Outlook and the internet
- Ability to work effectively as part of a team
- Ability to work on routine tasks, without the need for supervision, prioritising and managing own workload
- Demonstrates confidential and effective written and verbal communication skills
- Excellent customer care and telephone skills
- Able to use own initiative
- Willing to undertake personal development
Qualifications
Essential
- Educated to GCSE Grade C, including English and Maths
- Knowledge of administration and/or office procedures
Desirable
- NVQ3 or equivalent qualification in relevant subject
Personal Qualities
Essential
- Cheerful and kind demeanour
- Ability to put people at ease
- Calm
- Tactful
- Ability to empathise, be supportive and sensitive to the needs of others
- Good time management
- Able to apply a practical problem solving approach in everyday situations
- Demonstrates an awareness of the diverse needs of patients and colleagues
- Demonstrates an enthusiastic and flexible approach
- Ability to apply attention to detail
- Self-motivated
- Flexible approach to work days and hours
Other job Requirements
Essential
- Ability to move equipment within health and safety guidelines
- Demonstrates an awareness of health and safety issues for clinic environment and personal safety
Experience
Essential
- Previous Reception experience and knowledge of customer care /dealing with patients
Desirable
- Previous NHS experience in a similar role
Person Specification
Skills and Knowledge
Essential
- Proficient keyboard skills
- Computer literate with an ability to navigate around systems and software packages such as MS Office, TEAMS, Outlook and the internet
- Ability to work effectively as part of a team
- Ability to work on routine tasks, without the need for supervision, prioritising and managing own workload
- Demonstrates confidential and effective written and verbal communication skills
- Excellent customer care and telephone skills
- Able to use own initiative
- Willing to undertake personal development
Qualifications
Essential
- Educated to GCSE Grade C, including English and Maths
- Knowledge of administration and/or office procedures
Desirable
- NVQ3 or equivalent qualification in relevant subject
Personal Qualities
Essential
- Cheerful and kind demeanour
- Ability to put people at ease
- Calm
- Tactful
- Ability to empathise, be supportive and sensitive to the needs of others
- Good time management
- Able to apply a practical problem solving approach in everyday situations
- Demonstrates an awareness of the diverse needs of patients and colleagues
- Demonstrates an enthusiastic and flexible approach
- Ability to apply attention to detail
- Self-motivated
- Flexible approach to work days and hours
Other job Requirements
Essential
- Ability to move equipment within health and safety guidelines
- Demonstrates an awareness of health and safety issues for clinic environment and personal safety
Experience
Essential
- Previous Reception experience and knowledge of customer care /dealing with patients
Desirable
- Previous NHS experience in a similar role
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
