Job summary
Be the guiding force behind a patient's cancer journey. As a Cancer Pathway Navigator at Worcester Acute Hospitals NHS Trust, you will play a pivotal role in ensuring patients move smoothly, safely and swiftly from suspicion of cancer through to diagnosis and onward care.
Acting as a single point of contact during the early stages of the pathway, you will coordinate tests, appointments and admissions, proactively identifying and resolving delays to help deliver the 28-day Faster Diagnosis Standard. Working closely with clinicians, MDT coordinators and operational teams, you will ensure every step is aligned, timely and patient-focused.
Compassion and communication are at the heart of this role. You will support patients and families with empathy and clarity, keeping them informed, reducing anxiety and ensuring they feel heard and supported throughout.
Highly organised and proactive, you will manage complex information across multiple IT systems, maintain accurate documentation and escalate concerns where needed. You will also contribute to pathway improvement and service development across the Trust.
This is a rewarding opportunity to combine coordination, problem-solving and person-centred care in a role that truly makes a difference to patient outcomes and experience.
Main duties of the job
To understand the role in more detail, please refer to the attached job description and person specification.
About us
Worcestershire Acute Hospitals NHS Trust is a large
acute and specialised hospital trust that provides a range of local acute
services to the residents of Worcestershire and more specialised services to a
larger population in Herefordshire and beyond.
The Trust operates hospital-based services from
three sites in Kidderminster, Redditch and Worcester
Our workforce is more than 7,000 strong, and our
caring staff are recognised as providing good and outstanding patient-centred
care. You could be one of them.
We are committed to recruiting the best people to
work with us. Our values, which we ask all staff to demonstrate, underpin our
everyday work and remain firmly at the heart of all we do.
Being open and honest
Ensuring people feel cared for
Showing respect to everyone
We are committed to developing a culture of continuous improvement by embedding the principles of our Improvement System.
We are proud to have achieved Timewise
accreditation - this means we are committed to embedding flexible working
within our organisation as a flex positive employer.
DBS Checks and Costs
Any applicants who are offered posts requiring a
DBS check as part of their employment check will have the cost of this check
(at the current rate) deducted from their salary. Please see link in Supporting
Information section for more details on DBS checks and costs.
Job description
Job responsibilities
Key Working
Relationships:
Internal
Clinical Nurse Specialists, Urology Surgeons, Urology Secretaries, Cancer
Services, Core Members of the Multi-disciplinary teams, Allied Health
Professionals, Directorate Manager, Directorate Support Manager, Directorate
Support Officer
External
Tertiary Centres, National Cancer Forums, Macmillan Cancer Care, Bowel
Cancer UK, Cancer Support Groups, Cancer Network, GP practices
Job
Purpose:
The Cancer Pathway Navigator will
form an integral
part
of the multidisciplinary
team approach in essential management of the pathway
supporting Cancer Services and the Urology team. You will work in close unison with the Urology
team to ensure the co-ordination and management of patients at all points of their Cancer referral pathway. You will
ensure no patient has unnessesary delays in their pathway & escalate any
foreseen delays to the directorate management team.
Key Duties:
The post holder
will work independently within the remit of the role but under the guidance and
supervision of the Directorate Management team.
To work using own initiative with minimal supervision,
prioritising own workload in line with objectives of the department and
consultant teams.
To support the Directorate Management Team with the
administration, tracking and validation of patients pathways to achieve the national
cancer targets. This will involve booking appointments, typing clinic letters
& organising surgical treatments.
To liaise with patients, relatives and staff to ensure the next
step of their journey is acted on swiftly whilst demonstrating sensitivity and
maintaining professionalism at all times.
To deal with any complaints, problems or issues in a sensitive
way, escalating to clinicians/management as appropriate.
Ensure confidentiality is maintained at all times, complying with
the Data Protection Act, Information Governance and other Trust/Departmental
Policies.
To undertake any other duties as may be required/appropriate by
the Directorate Management Team.
Responsibility for Patient/Client
care, treatment and Therapy
Monitor and check
appointments and diagnostic
tests are booked and undertaken in an appropriate and timely manner.
This may involve booking appointments/theatre lists.
Ensure patients receive timely
and
appropriate information in regard to their
diagnosis and treatment.
Ensure
patients are not delayed to achieving national cancer targets
Support the delivery of appropriate information to patients in consultation with
the
multi-disciplinary team and according to any agreed information pathways,
including printing of information
Job description
Job responsibilities
Key Working
Relationships:
Internal
Clinical Nurse Specialists, Urology Surgeons, Urology Secretaries, Cancer
Services, Core Members of the Multi-disciplinary teams, Allied Health
Professionals, Directorate Manager, Directorate Support Manager, Directorate
Support Officer
External
Tertiary Centres, National Cancer Forums, Macmillan Cancer Care, Bowel
Cancer UK, Cancer Support Groups, Cancer Network, GP practices
Job
Purpose:
The Cancer Pathway Navigator will
form an integral
part
of the multidisciplinary
team approach in essential management of the pathway
supporting Cancer Services and the Urology team. You will work in close unison with the Urology
team to ensure the co-ordination and management of patients at all points of their Cancer referral pathway. You will
ensure no patient has unnessesary delays in their pathway & escalate any
foreseen delays to the directorate management team.
Key Duties:
The post holder
will work independently within the remit of the role but under the guidance and
supervision of the Directorate Management team.
To work using own initiative with minimal supervision,
prioritising own workload in line with objectives of the department and
consultant teams.
To support the Directorate Management Team with the
administration, tracking and validation of patients pathways to achieve the national
cancer targets. This will involve booking appointments, typing clinic letters
& organising surgical treatments.
To liaise with patients, relatives and staff to ensure the next
step of their journey is acted on swiftly whilst demonstrating sensitivity and
maintaining professionalism at all times.
To deal with any complaints, problems or issues in a sensitive
way, escalating to clinicians/management as appropriate.
Ensure confidentiality is maintained at all times, complying with
the Data Protection Act, Information Governance and other Trust/Departmental
Policies.
To undertake any other duties as may be required/appropriate by
the Directorate Management Team.
Responsibility for Patient/Client
care, treatment and Therapy
Monitor and check
appointments and diagnostic
tests are booked and undertaken in an appropriate and timely manner.
This may involve booking appointments/theatre lists.
Ensure patients receive timely
and
appropriate information in regard to their
diagnosis and treatment.
Ensure
patients are not delayed to achieving national cancer targets
Support the delivery of appropriate information to patients in consultation with
the
multi-disciplinary team and according to any agreed information pathways,
including printing of information
Person Specification
Experience
Essential
- Experience and skills in using patient administration systems (ie, Oasis, Bluespier) with an in-depth working knowledge of the applications
- Experience and skills in using the standard range of Microsoft Office programmes, particularly Word and Excel
- Willingness to undertake further education and training applicable to the role
- Administrative experience, supporting clinical teams and senior managers
- Previous clerical or secretarial experience within the NHS particularly developing and maintaining office systems
- Experience of working with complex and sensitive issues on a day-to-day basis, including contact with patients and relatives
Desirable
- Experience of working with cancer services
- Experience of working within a multi-disciplinary team
- Experience of working within an NHS Acute Hospital setting
- Experience of communicating with patients and relatives who are being treated on cancer pathways
- Experience communicating with patients via telephone
Qualifications
Essential
- GCSE A to C or equivalent in English and Maths
Desirable
- RSA II typing or equivalent level of skills
Person Specification
Experience
Essential
- Experience and skills in using patient administration systems (ie, Oasis, Bluespier) with an in-depth working knowledge of the applications
- Experience and skills in using the standard range of Microsoft Office programmes, particularly Word and Excel
- Willingness to undertake further education and training applicable to the role
- Administrative experience, supporting clinical teams and senior managers
- Previous clerical or secretarial experience within the NHS particularly developing and maintaining office systems
- Experience of working with complex and sensitive issues on a day-to-day basis, including contact with patients and relatives
Desirable
- Experience of working with cancer services
- Experience of working within a multi-disciplinary team
- Experience of working within an NHS Acute Hospital setting
- Experience of communicating with patients and relatives who are being treated on cancer pathways
- Experience communicating with patients via telephone
Qualifications
Essential
- GCSE A to C or equivalent in English and Maths
Desirable
- RSA II typing or equivalent level of skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
