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Worcestershire Acute Hospitals NHS Trust

Support Secretary, Nephrology

The closing date is 09 March 2026

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Job summary

This vacancy is currently only open to internal applicants from Worcestershire Acute Hospitals NHS Trust

An exciting opportunity has arisen within the Medicine Division for a highly motivated and enthusiastic individual to join the Renal Admin team at Worcestershire Royal Hospital, as a Support Medical Secretary working 30 hours per week.

We are looking for a conscientious and adaptable person to work within the service. As part of the team, you will be helping to provide an efficient and comprehensive secretarial service to the Acute Kidney Injury (AKI) nursing team, as well as Consultants, Specialty Registrars and nursing teams within Renal Medicine. Experience of providing administrative support is essential.

Previous experience in a healthcare setting would be advantageous, however, full training will be given on our in-house IT systems and processes.

Applicants should be able to demonstrate excellent organisational skills, the ability to work on their own initiative as well as part pf a team along with an ability to prioritise and problem solve. The role would ideally suit candidates who wish to embark on a career in healthcare administration and are keen to learn.

Main duties of the job

The role will involve supporting the AKI nursing team by organising clinic appointments and typing of outpatient clinic letters as well as providing support to the existing Renal admin team on a day-to-day basis with their typing and other correspondence, dealing with enquiries from clinicians, GPs, other hospitals, patients and their relatives, updating medical records as well as data collation and input to support the work of the Midlands Renal Network and the attainment of divisional targets. In addition, there is a strong focus on supporting the Directorate Management Team with tracking and validation of patient pathways to achieve the national 18 week Referral to Treatment (RTT) target.

About us

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester

Our workforce is more than 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.

We are committed to recruiting the best people to work with us. Our values, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

Being open and honest

Ensuring people feel cared for

Showing respect to everyone

We are committed to developing a culture of continuous improvement by embedding the principles of our Improvement System.

We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.

DBS Checks and Costs

Any applicants who are offered posts requiring a DBS check as part of their employment check will have the cost of this check (at the current rate) deducted from their salary. Please see link in Supporting Information section for more details on DBS checks and costs.

Details

Date posted

23 February 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year

Contract

Fixed term

Duration

12 months

Working pattern

Part-time, Flexible working

Reference number

C9365-26-0169-S1

Job locations

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD


Job description

Job responsibilities

To assist with the sorting of the day to day incoming mail, taking action or referring back to the Senior Medical Secretary, or nurse, where necessary.

To undertake medical audio/ copy typing duties, including outpatient letters to GPs, discharge summaries and other official correspondence.

To collate and input data accurately and efficiently to support the work of the Midlands Renal Network.

To accept enquiries from clinicians, GPs Health Service and Social Services personnel, other hospitals, voluntary agencies, patients and their relatives. Patient contact by telephone is an integral part of the basic role. To deal with these enquiries or refer back to the Senior Medical Secretary where necessary.

To ensure patients are booked into clinics in a timely and efficient manner as directed by the nursing and medical teams, issuing correspondence and contacting patients when required.

To participate in the use of the PAS system to establish patient information and produce patient documentation as required.

To assist in providing cover for other secretaries in the Medical Directorate to ensure continuity of service to Consultant, medical staff, service users and patients.

To undertake any photocopying and collation as required.

To undertake any other duties as may be required/appropriate by the Senior Secretaries/ Directorate Support Manager.

Job description

Job responsibilities

To assist with the sorting of the day to day incoming mail, taking action or referring back to the Senior Medical Secretary, or nurse, where necessary.

To undertake medical audio/ copy typing duties, including outpatient letters to GPs, discharge summaries and other official correspondence.

To collate and input data accurately and efficiently to support the work of the Midlands Renal Network.

To accept enquiries from clinicians, GPs Health Service and Social Services personnel, other hospitals, voluntary agencies, patients and their relatives. Patient contact by telephone is an integral part of the basic role. To deal with these enquiries or refer back to the Senior Medical Secretary where necessary.

To ensure patients are booked into clinics in a timely and efficient manner as directed by the nursing and medical teams, issuing correspondence and contacting patients when required.

To participate in the use of the PAS system to establish patient information and produce patient documentation as required.

To assist in providing cover for other secretaries in the Medical Directorate to ensure continuity of service to Consultant, medical staff, service users and patients.

To undertake any photocopying and collation as required.

To undertake any other duties as may be required/appropriate by the Senior Secretaries/ Directorate Support Manager.

Person Specification

Personal Qualities

Essential

  • Excellent verbal and written communication skills.
  • Flexible and adaptable.
  • Able to work under pressure.
  • Ability to work under own initiative and part of a team.

Qualifications

Essential

  • GCSE English & Maths or equivalent
  • Recognised word processing/typing qualification

Desirable

  • Shorthand qualification.
  • AMSPAR qualification.

Experience

Essential

  • Proven secretarial experience.
  • Experience of working in a busy office.

Desirable

  • NHS experience.
  • Use of OASIS PAS system.
  • Medical secretarial experience.

Knowledge & Skills

Essential

  • Audio typing.
  • In-depth working knowledge of Microsoft Office.

Desirable

  • Knowledge of NHS systems.

Internal Job Vacancy

Essential

  • This vacancy is currently only open to internal applicants from Worcestershire Acute Hospitals NHS Trust. Could you please confirm below that you work at Worcestershire Acute Hospitals NHS Trust.
Person Specification

Personal Qualities

Essential

  • Excellent verbal and written communication skills.
  • Flexible and adaptable.
  • Able to work under pressure.
  • Ability to work under own initiative and part of a team.

Qualifications

Essential

  • GCSE English & Maths or equivalent
  • Recognised word processing/typing qualification

Desirable

  • Shorthand qualification.
  • AMSPAR qualification.

Experience

Essential

  • Proven secretarial experience.
  • Experience of working in a busy office.

Desirable

  • NHS experience.
  • Use of OASIS PAS system.
  • Medical secretarial experience.

Knowledge & Skills

Essential

  • Audio typing.
  • In-depth working knowledge of Microsoft Office.

Desirable

  • Knowledge of NHS systems.

Internal Job Vacancy

Essential

  • This vacancy is currently only open to internal applicants from Worcestershire Acute Hospitals NHS Trust. Could you please confirm below that you work at Worcestershire Acute Hospitals NHS Trust.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Worcestershire Acute Hospitals NHS Trust

Address

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD


Employer's website

https://www.worcsacute.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Worcestershire Acute Hospitals NHS Trust

Address

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD


Employer's website

https://www.worcsacute.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Directorate Support Manager

Harriet Tomlinson

harriet.tomlinson1@nhs.net

Details

Date posted

23 February 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year

Contract

Fixed term

Duration

12 months

Working pattern

Part-time, Flexible working

Reference number

C9365-26-0169-S1

Job locations

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD


Supporting documents

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