Job summary
The opportunity to make a significant difference to the
delivery of Urgent and Emergency Care across Worcestershire is now available
for an operational leader, with a values-led compassionate leadership approach
to support and enable our clinical divisions to deliver operational services
across Worcestershire Acute Hospitals NHS Trust.
With a track record of delivery at a senior level in a
complex environment, this a great opportunity for an individual with the drive,
determination and resilience to deliver real and sustainable change who is
ready to be responsible for the operational delivery of the Trusts unplanned
care approach, on behalf of the COO. The immediate priority of the role is UEC
reset, which needs clear and direct leadership and management skills, together
with current senior acute operational delivery experience
Main duties of the job
The Deputy COO will work with the Divisional Teams to support business planning, service development and delivery and identify and implement opportunities for improved productivity and efficiency as well as leading cross divisional and corporate unplanned care service developments and programmes of work. Increasingly, there may be opportunities to lead work across organisational boundaries in conjunction with system partners and the Foundation Group.
Visible and engaged leadership will be a key attribute of the successful candidate, who will be working closely with the operational and clinical teams and corporate team across the organisation to embed an intelligence-led approach to balance the priorities of quality and performance with financial acumen to support the organisation to deliver its commitments to its local population in line with annual planning requirements. Above all else, a commitment to working through others and across organisational boundaries in order to affect the greatest and most impactful change for the populations we serve will be essential.
About us
Worcestershire Acute Hospitals NHS Trust is a large
acute and specialised hospital trust that provides a range of local acute
services to the residents of Worcestershire and more specialised services to a
larger population in Herefordshire and beyond.
The Trust operates hospital-based services from
three sites in Kidderminster, Redditch and Worcester
Our workforce is more than 7,000 strong, and our
caring staff are recognised as providing good and outstanding patient-centred
care. You could be one of them.
We are committed to recruiting the best people to
work with us. Our values, which we ask all staff to demonstrate, underpin our
everyday work and remain firmly at the heart of all we do.
Being open and honest
Ensuring people feel cared for
Showing respect to everyone
We are committed to developing a culture of continuous improvement by embedding the principles of our Improvement System.
We are proud to have achieved Timewise
accreditation - this means we are committed to embedding flexible working
within our organisation as a flex positive employer.
DBS Checks and Costs
Any applicants who are offered posts requiring a
DBS check as part of their employment check will have the cost of this check
(at the current rate) deducted from their salary. Please see link in Supporting
Information section for more details on DBS checks and costs.
Job description
Job responsibilities
JOB SUMMARY
The Deputy Chief Operating
Officer (Unplanned Care) is a
pivotal member of the Chief Operating Officers leadership team. The post
holder will work with the executive team and board to develop a high-performing
culture across the Trust, supporting, developing and enabling the delivery of
our operational and strategic plans to support the delivery of patient care.
The
primary purpose of this role is to support the Chief Operating Officer (COO) to
provide oversight of all strategic, quality and
operational issues relating to the clinical operational running of the
hospital, with a particular responsibility for Unplanned Care.
The Deputy COO will have
specific responsibility for successful operational leadership and management
across the Trusts three main hospital sites in relation to Unplanned Care. The Deputy COO will work with the
Divisional Teams to support business planning, service development and delivery
and identify and implement opportunities for improved productivity and
efficiency.
The Deputy COO is responsible
alongside the other DCOO role for providing leadership and direction to ensure the
successful delivery of the operational services within Worcestershire Acute
Hospitals Trust. This will ensure the provision of effective, high quality,
safe patient care which meets the needs of patients and can be met within the
allocated budget.
KEY RESPONSIBILITIES
LEADERSHIP
- To work with the
Divisional Directors (DD), Divisional Directors of Operations (DOP) and
Divisional Directors of Nursing (DoN) in providing strong, clear visionary
leadership through team working to ensure effective operational management and
delivery of the service.
- To work with the divisions
ensuring the delivery of the objectives of each of the Divisions and supporting
Directorates in the delivery of their income and expenditure budgets and to
manage activity within contract.
- The Deputy COO will be
responsible for ensuring the COO receives appropriate assurance on the delivery
of operational performance.
- To ensure that the Trust
and Divisional aims and objectives are clearly communicated to all staff.
- To work with the COO and
Divisional teams to set the strategic direction, by providing strong, visible
and professional leadership.
- To provide expert advice
across the full range of strategic development and operational performance
against objectives, contracts, and targets, and deliver best practice solutions
to meet the changing needs of the Divisions.
- Provide visible and
credible leadership in the effective positioning of the organisation within a
complex health economy, developing constructive and "value adding"
relationships with our stakeholder organisations.
- To empower senior clinical
and managerial leaders across the Divisions and Directorates to ensure
achievement of all national and local performance standards.
- Deputise for the COO
across the full range of their duties.
SERVICE PLANNING AND DELIVERY
- To maintain an overview of
service delivery across the Trust and work with system colleagues to ensure
that any barriers to effective patient flow are removed.
- Ensure the implementation of
agreed targets/objectives in order to deliver the Trust Clinical Governance
agenda.
- To ensure the Divisional and
Directorate teams utilise available performance information to facilitate the
monitoring of performance and the opportunities for improvements, agreeing
plans to improve service efficiency and quality.
- Work with the Divisions and
the Emergency Planning Officer to ensure the Trust has robust emergency
planning, Business Continuity and escalation response arrangements in place.
- Ensure the performance
framework is developed and delivers sustainable performance and the operational
services continuously improve.
- To support the COO in ensuring
service reconfiguration and service improvement projects are managed and
delivered within agreed timeframes and financial parameters.
- To work with colleague across
the health and social system to improve pathways for Unplanned Care.
- To take a leadership role in
weekend planning for the Trust.
PERFORMANCE
- To
work with corporate colleagues for the delivery of performance reporting to the
required standards within the performance framework, notably finance, activity
and access and safety and quality.
- Identify
any areas of over or under performance and take corrective action as
appropriate for area of responsibility.
- To
support the Divisional Directors to engage staff in reviewing clinical
pathways, clinical outcomes and patient experience and in driving forward
continuous improvement.
- To
provide Senior Operational leadership and support to the day to day operational
running of the site.
- Take
a lead in day to day decision making with the onsite leadership team.
- Represent
the site views in trustwide strategic and tactical discussions.
- Maintain
a high level of visibility and presence on site as required.
- Work
together with Finance Managers and Divisional Teams to develop Financial
Recovery Plans (where necessary) and identify opportunities for improved
productivity
- To
support Divisional teams with the development of business cases and option
appraisals that provides appropriate solutions in order to benefit the Trust.
- To
receive, interpret and utilise highly complex information to ensure the
effective management of resources and that National and Local targets are met.
- Be
the Senior Responsible Officer for appropriate productivity and improvement
programmes as agreed with the COO.
Strategy
- To benchmark and undertake
necessary research to ensure that services are in line with other NHS and
private sector organisations.
- To support and promote all
governance activities within the directorates including priority attendance at
compulsory meetings for all staff.
- The Deputy COO will support the
COO in delivering the Divisions responsibility for patient safety, quality and
clinical governance within the Trust.
HUMAN RESOURCES
- To support Divisional teams with the development of
workforce plans to ensure that these meet the service needs and staffing
requirements.
- Ensure all staff groups participate in the running
of the Division, allowing devolved decision making where appropriate.
- With the Divisional Team take responsibility for the
recruitment and selection of key staff within the Division.
- Line management of the Trusts Clinical and
Operational Site Delivery Team.
GENERAL DUTIES
- To deputise as required for the COO, including
attended Trust Board sub-committees and Trust Management Meetings as required.
- To be responsible for own decision making and to
ensure that this is communicated widely across the Trust.
- To provide support to the Divisional Teams in
regular meetings to ensure that all strategic matters across the Division are
addressed providing feedback to the COO.
- Implement and deliver the requirements of local and
national policy.
- To work with the COO and other Executive / Senior
Managers to develop strong working relationship with commissioners and other
external partners.
- The post holder will ensure that they maintain their
personal development.
- Participate in the Trust Executive Director On-Call rota.
Job description
Job responsibilities
JOB SUMMARY
The Deputy Chief Operating
Officer (Unplanned Care) is a
pivotal member of the Chief Operating Officers leadership team. The post
holder will work with the executive team and board to develop a high-performing
culture across the Trust, supporting, developing and enabling the delivery of
our operational and strategic plans to support the delivery of patient care.
The
primary purpose of this role is to support the Chief Operating Officer (COO) to
provide oversight of all strategic, quality and
operational issues relating to the clinical operational running of the
hospital, with a particular responsibility for Unplanned Care.
The Deputy COO will have
specific responsibility for successful operational leadership and management
across the Trusts three main hospital sites in relation to Unplanned Care. The Deputy COO will work with the
Divisional Teams to support business planning, service development and delivery
and identify and implement opportunities for improved productivity and
efficiency.
The Deputy COO is responsible
alongside the other DCOO role for providing leadership and direction to ensure the
successful delivery of the operational services within Worcestershire Acute
Hospitals Trust. This will ensure the provision of effective, high quality,
safe patient care which meets the needs of patients and can be met within the
allocated budget.
KEY RESPONSIBILITIES
LEADERSHIP
- To work with the
Divisional Directors (DD), Divisional Directors of Operations (DOP) and
Divisional Directors of Nursing (DoN) in providing strong, clear visionary
leadership through team working to ensure effective operational management and
delivery of the service.
- To work with the divisions
ensuring the delivery of the objectives of each of the Divisions and supporting
Directorates in the delivery of their income and expenditure budgets and to
manage activity within contract.
- The Deputy COO will be
responsible for ensuring the COO receives appropriate assurance on the delivery
of operational performance.
- To ensure that the Trust
and Divisional aims and objectives are clearly communicated to all staff.
- To work with the COO and
Divisional teams to set the strategic direction, by providing strong, visible
and professional leadership.
- To provide expert advice
across the full range of strategic development and operational performance
against objectives, contracts, and targets, and deliver best practice solutions
to meet the changing needs of the Divisions.
- Provide visible and
credible leadership in the effective positioning of the organisation within a
complex health economy, developing constructive and "value adding"
relationships with our stakeholder organisations.
- To empower senior clinical
and managerial leaders across the Divisions and Directorates to ensure
achievement of all national and local performance standards.
- Deputise for the COO
across the full range of their duties.
SERVICE PLANNING AND DELIVERY
- To maintain an overview of
service delivery across the Trust and work with system colleagues to ensure
that any barriers to effective patient flow are removed.
- Ensure the implementation of
agreed targets/objectives in order to deliver the Trust Clinical Governance
agenda.
- To ensure the Divisional and
Directorate teams utilise available performance information to facilitate the
monitoring of performance and the opportunities for improvements, agreeing
plans to improve service efficiency and quality.
- Work with the Divisions and
the Emergency Planning Officer to ensure the Trust has robust emergency
planning, Business Continuity and escalation response arrangements in place.
- Ensure the performance
framework is developed and delivers sustainable performance and the operational
services continuously improve.
- To support the COO in ensuring
service reconfiguration and service improvement projects are managed and
delivered within agreed timeframes and financial parameters.
- To work with colleague across
the health and social system to improve pathways for Unplanned Care.
- To take a leadership role in
weekend planning for the Trust.
PERFORMANCE
- To
work with corporate colleagues for the delivery of performance reporting to the
required standards within the performance framework, notably finance, activity
and access and safety and quality.
- Identify
any areas of over or under performance and take corrective action as
appropriate for area of responsibility.
- To
support the Divisional Directors to engage staff in reviewing clinical
pathways, clinical outcomes and patient experience and in driving forward
continuous improvement.
- To
provide Senior Operational leadership and support to the day to day operational
running of the site.
- Take
a lead in day to day decision making with the onsite leadership team.
- Represent
the site views in trustwide strategic and tactical discussions.
- Maintain
a high level of visibility and presence on site as required.
- Work
together with Finance Managers and Divisional Teams to develop Financial
Recovery Plans (where necessary) and identify opportunities for improved
productivity
- To
support Divisional teams with the development of business cases and option
appraisals that provides appropriate solutions in order to benefit the Trust.
- To
receive, interpret and utilise highly complex information to ensure the
effective management of resources and that National and Local targets are met.
- Be
the Senior Responsible Officer for appropriate productivity and improvement
programmes as agreed with the COO.
Strategy
- To benchmark and undertake
necessary research to ensure that services are in line with other NHS and
private sector organisations.
- To support and promote all
governance activities within the directorates including priority attendance at
compulsory meetings for all staff.
- The Deputy COO will support the
COO in delivering the Divisions responsibility for patient safety, quality and
clinical governance within the Trust.
HUMAN RESOURCES
- To support Divisional teams with the development of
workforce plans to ensure that these meet the service needs and staffing
requirements.
- Ensure all staff groups participate in the running
of the Division, allowing devolved decision making where appropriate.
- With the Divisional Team take responsibility for the
recruitment and selection of key staff within the Division.
- Line management of the Trusts Clinical and
Operational Site Delivery Team.
GENERAL DUTIES
- To deputise as required for the COO, including
attended Trust Board sub-committees and Trust Management Meetings as required.
- To be responsible for own decision making and to
ensure that this is communicated widely across the Trust.
- To provide support to the Divisional Teams in
regular meetings to ensure that all strategic matters across the Division are
addressed providing feedback to the COO.
- Implement and deliver the requirements of local and
national policy.
- To work with the COO and other Executive / Senior
Managers to develop strong working relationship with commissioners and other
external partners.
- The post holder will ensure that they maintain their
personal development.
- Participate in the Trust Executive Director On-Call rota.
Person Specification
Improving Diversity and Inclusive Recruitment
Essential
- As part of the Trust's aim to improve diversity across the Trust, positive action is being taken and all applications for this post from BAME, Disabled and LGBT+ candidates can request to be considered under an expanded Guaranteed Interview Scheme, if they meet the minimum criteria as specified in the person specification for this role. Here you can declare if you wish to be considered under this expanded Guaranteed Interview Scheme and this response would be visible to the Shortlisting Panel. If you have any queries about this expanded Guaranteed Interview Scheme, please contact Rob Saunders (HR Manager - Recruitment) in confidence via email robert.saunders1@nhs.net
Experience
Essential
- Please provide a covering statement here, setting out how you meet the requirements of the role and the drivers for your application. The Person Specification for this role can be found attached to this advert in the "Supporting Documents" section.
Person Specification
Improving Diversity and Inclusive Recruitment
Essential
- As part of the Trust's aim to improve diversity across the Trust, positive action is being taken and all applications for this post from BAME, Disabled and LGBT+ candidates can request to be considered under an expanded Guaranteed Interview Scheme, if they meet the minimum criteria as specified in the person specification for this role. Here you can declare if you wish to be considered under this expanded Guaranteed Interview Scheme and this response would be visible to the Shortlisting Panel. If you have any queries about this expanded Guaranteed Interview Scheme, please contact Rob Saunders (HR Manager - Recruitment) in confidence via email robert.saunders1@nhs.net
Experience
Essential
- Please provide a covering statement here, setting out how you meet the requirements of the role and the drivers for your application. The Person Specification for this role can be found attached to this advert in the "Supporting Documents" section.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
