Healthcare Support Worker, A&E
The closing date is 22 February 2026
Job summary
An Emergency Department (ED) Band 3 Healthcare Support Worker (HCSW) is a crucial, high-acuity role designed to support nurses and clinicians in a fast-paced environment. A Band 3 HCSW is expected to possess or develop specific clinical competencies, often working with reduced supervision to help manage patient flow, particularly in triage, resus, and urgent care.
The successful applicant must be willing to work shifts across a 7 day rota. Shifts run from 07:00-19:30 and 19:00-07:30. Work schedules are provided up to three months in advance.
Main duties of the job
- Clinical Care & Assessment: You will perform delegated clinical tasks, including taking and recording accurate vital signs (NEWS2), ECGs, venepuncture, cannulation, simple wound care, and urinalysis.
- Patient Support: Providing holistic care to patients, assisting with mobility, and providing comfort to those who are distressed, injured, or have self-harmed.
- Department Flow: Actively supporting the clinical team to improve patient flow through the department, ensuring patients are safely moved, and assisting in the rapid assessment process.
- Safety & Compliance: Maintaining a clean, safe, and well-stocked environment (e.g., in resuscitation areas), and following strict infection control protocols.
About us
Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.
The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester
Our workforce is more than 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.
We are committed to recruiting the best people to work with us. Our values, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.
Being open and honest
Ensuring people feel cared for
Showing respect to everyone
We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.
DBS Checks and Costs
Any applicants who are offered posts requiring a DBS check as part of their employment check will have the cost of this check (at the current rate) deducted from their salary. Please see link in Supporting Information section for more details on DBS checks and costs.
Details
Date posted
06 February 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,937 to £26,598 a year
Contract
Permanent
Working pattern
Full-time, Part-time, Flexible working
Reference number
C9365-26-0127
Job locations
Emergency Department, Worcestershire Royal Hospital
Charles Hastings Way
Worcester
Worcestershire
WR5 1DD
Employer details
Employer name
Worcestershire Acute Hospitals NHS Trust
Address
Emergency Department, Worcestershire Royal Hospital
Charles Hastings Way
Worcester
Worcestershire
WR5 1DD
Employer's website
https://www.worcsacute.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
Supporting links (all open in new tabs)
Flexible Working and Support to Staff
New Urgent and Emergency Care Department
There is more to us than WAHT you see
We are committed to developing a culture of continuous improvement
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