Job summary
This vacancy is currently only open to
Herefordshire and Worcestershire NHS staff
We're seeking a Head of Facilities who brings energy, expertise, and a commitment to creating safe, welcoming, high quality environments for patients, visitors, and staff. If you're motivated by delivering exceptional facilities services and shaping spaces that enable outstanding care, this role will inspire and challenge you.
The Head of Facilities provides strategic leadership and operational oversight across Worcestershire Royal Hospital, Alexandra Hospital, and Kidderminster Hospital and Treatment Centre. You will ensure all estates and facilities functions deliver safe, compliant, efficient, and patient centred environments that support high quality clinical care.
The role leads a broad portfolio including hard and soft FM, statutory compliance, maintenance, cleaning, catering, portering, waste management, security, and sustainability. You will drive continuous improvement, ensure adherence to NHS and CQC standards, and deliver excellent value for money.
Working closely with clinical and operational leaders, you will ensure the built environment enhances patient experience and supports staff wellbeing. You will also oversee contract management, budget planning, emergency preparedness, and the delivery of capital and lifecycle projects across a complex, multisite acute healthcare setting.
Main duties of the job
As Head of Facilities, you will provide visible leadership
across all Worcestershire Acute Hospitals NHS Trust sites, ensuring our
environments are safe, efficient, and consistently focused on delivering an
excellent patient and staff experience. You will oversee a wide range of services
including cleaning, catering, portering, security, waste management, and car
parking, ensuring they operate to the highest standards and meet all NHS, CQC,
and statutory requirements.
You will work closely with clinical and operational
colleagues to make sure our facilities support high quality care and a positive
workplace culture. You will take responsibility for managing budgets and
contracts, driving value for money, and leading improvements that enhance
service quality, sustainability, and resilience.
The role also plays a key part in supporting capital
projects and refurbishment programmes, contributing to emergency planning and
business continuity, and representing the Facilities function at Trustwide
meetings and external inspections.
Strong leadership, stakeholder engagement, and the ability to operate effectively in a fast paced NHS environment are essential.
Shortlisted candidates will be invited to attend a focus group, followed by a panel interview.
Focus Group: 16th March
Interview Date: 23rd March
Please ensure you are available on these dates.
If you would like an informal discussion with
the Director of Estates and Facilities please contact Elsa Acock.
About us
Worcestershire Acute Hospitals NHS Trust is a large
acute and specialised hospital trust that provides a range of local acute
services to the residents of Worcestershire and more specialised services to a
larger population in Herefordshire and beyond.
The Trust operates hospital-based services from
three sites in Kidderminster, Redditch and Worcester
Our workforce is more than 7,000 strong, and our
caring staff are recognised as providing good and outstanding patient-centred
care. You could be one of them.
We are committed to recruiting the best people to
work with us. Our values, which we ask all staff to demonstrate, underpin our
everyday work and remain firmly at the heart of all we do.
Being open and honest
Ensuring people feel cared for
Showing respect to everyone
We are committed to developing a culture of continuous improvement by embedding the principles of our Improvement System.
We are proud to have achieved Timewise
accreditation - this means we are committed to embedding flexible working
within our organisation as a flex positive employer.
DBS Checks and Costs
Any applicants who are offered posts requiring a
DBS check as part of their employment check will have the cost of this check
(at the current rate) deducted from their salary. Please see link in Supporting
Information section for more details on DBS checks and costs.
Job description
Job responsibilities
Lead and develop Trustwide Facilities Services, ensuring safe, efficient and consistent delivery.
Manage significant budgets and deliver agreed efficiencies and CIPs.
Oversee contract management for all soft FM services, including PFI arrangements.
Provide specialist expert advice on all aspects of Facilities and soft FM.
Drive performance improvement, quality assurance and customer focused service delivery.
Lead multidisciplinary teams including Housekeeping, Catering, Portering, Waste, Linen, Transport and Sterile Services.
Ensure strong governance, risk management and audit compliance.
Full job description available in supporting documents.
As part of the Trust's aim to
improve diversity across the Trust, positive action is being taken and all
applications for this post from BAME, Disabled and LGBT+ candidates can request
to be considered under an expanded Guaranteed Interview Scheme if they meet the
minimum criteria as specified in the person specification for this role.
Applicants will be prompted in
the application form to declare if they wish to be considered under this
expanded Guaranteed Interview Scheme, and their response would be visible to
the Shortlisting Panel.
If you have any queries about
expanded Guaranteed Interview Scheme, please contact Rob Saunders (HR Manager -
Recruitment) in confidence via email robert.saunders1@nhs.net
Job description
Job responsibilities
Lead and develop Trustwide Facilities Services, ensuring safe, efficient and consistent delivery.
Manage significant budgets and deliver agreed efficiencies and CIPs.
Oversee contract management for all soft FM services, including PFI arrangements.
Provide specialist expert advice on all aspects of Facilities and soft FM.
Drive performance improvement, quality assurance and customer focused service delivery.
Lead multidisciplinary teams including Housekeeping, Catering, Portering, Waste, Linen, Transport and Sterile Services.
Ensure strong governance, risk management and audit compliance.
Full job description available in supporting documents.
As part of the Trust's aim to
improve diversity across the Trust, positive action is being taken and all
applications for this post from BAME, Disabled and LGBT+ candidates can request
to be considered under an expanded Guaranteed Interview Scheme if they meet the
minimum criteria as specified in the person specification for this role.
Applicants will be prompted in
the application form to declare if they wish to be considered under this
expanded Guaranteed Interview Scheme, and their response would be visible to
the Shortlisting Panel.
If you have any queries about
expanded Guaranteed Interview Scheme, please contact Rob Saunders (HR Manager -
Recruitment) in confidence via email robert.saunders1@nhs.net
Person Specification
Personal Qualities
Essential
- Ability to work under pressure and maintain high quality work.
- The vision to see opportunities for improvement.
- The capability to manage/oversee multiple streams of work at one time.
- Intellectual capacity and leadership skills to lead development of the department and make significant services changes as they are needed.
- Ability to communicate effectively both one to one and one to many.
Skills/Knowledge
Essential
- Health and Safety /COSSH Standards & Legislation.
- Food Hygiene Regulations, Cook - Chill Regulations.
- National Cleaning Standards 2007, PAS 5748, Use of the PLACE tool.
- Waste Regulations Safe management of Healthcare waste, Carriage of Dangerous Goods Regulations.
- Awareness and understanding of basic Microbiology reference Decontamination processes.
- An understanding of the structure and content of standard NHS PFI Agreements.
- An understanding of basic contract law principles.
- An understanding of standard industry and NHS procurement methods and techniques.
- Ability to analyse and then make judgements on a wide range of general management subjects e.g. Finance, HR, quality, environment.
- Ability to listen to others and use critical questioning techniques.
- Ability to use Microsoft Word, Excel, PowerPoint and Email.
- Ability to analyse and interpret management and patient information and make recommendations to others.
- Ability to lead negotiations with others in the organisation and externally (commercial or otherwise).
- Ability to use problem solving skills.
- Ability to write letters and written reports to a range of people within the organisation and externally.
- Ability to communicate effectively, demonstrating sensitivity to a range of people and organisations with particular attention to leading discussions with highly emotive client groups.
- Ability to prioritise and quickly identify the core issues in a situation.
- Ability to ensure attainment of targets, resource management, department development, without the need to refer all but the most significant issues to Director level.
Qualifications
Essential
- First degree/professional qualification
- Masters degree and/or equivalent experience
- Relevant Management/Facilities Qualification
Experience
Essential
- Previous senior experience of at least 5 years at managerial level within an FM or PFI environment of which 2 years must be NHS managerial level experience or experience of providing services to an NHS or similar public sector organisation.
- Experience of managing a service with competing stakeholders.
- Experience of leading re-design or service change initiatives, taking into account finance, manpower, equipment and organisational factors.
- Experience of leading negotiations involving complex, sensitive and contentious matters.
- Experience of managing suppliers and contracts.
Improving Diversity and Inclusive Recruitment
Essential
- As part of the Trust's aim to improve diversity across the Trust, positive action is being taken and all applications for this post from BAME, Disabled and LGBT+ candidates can request to be considered under an expanded Guaranteed Interview Scheme if they meet the minimum criteria as specified in the person specification for this role. Here you can declare if you wish to be considered under this expanded Guaranteed Interview Scheme and this response would be visible to the Shortlisting Panel.
Internal NHS Job Vacancy
Essential
- This vacancy is currently only open to Herefordshire and Worcestershire NHS staff (including PCN/GP Practices). Please confirm below which NHS organisation in Herefordshire and Worcestershire you currently work for
Person Specification
Personal Qualities
Essential
- Ability to work under pressure and maintain high quality work.
- The vision to see opportunities for improvement.
- The capability to manage/oversee multiple streams of work at one time.
- Intellectual capacity and leadership skills to lead development of the department and make significant services changes as they are needed.
- Ability to communicate effectively both one to one and one to many.
Skills/Knowledge
Essential
- Health and Safety /COSSH Standards & Legislation.
- Food Hygiene Regulations, Cook - Chill Regulations.
- National Cleaning Standards 2007, PAS 5748, Use of the PLACE tool.
- Waste Regulations Safe management of Healthcare waste, Carriage of Dangerous Goods Regulations.
- Awareness and understanding of basic Microbiology reference Decontamination processes.
- An understanding of the structure and content of standard NHS PFI Agreements.
- An understanding of basic contract law principles.
- An understanding of standard industry and NHS procurement methods and techniques.
- Ability to analyse and then make judgements on a wide range of general management subjects e.g. Finance, HR, quality, environment.
- Ability to listen to others and use critical questioning techniques.
- Ability to use Microsoft Word, Excel, PowerPoint and Email.
- Ability to analyse and interpret management and patient information and make recommendations to others.
- Ability to lead negotiations with others in the organisation and externally (commercial or otherwise).
- Ability to use problem solving skills.
- Ability to write letters and written reports to a range of people within the organisation and externally.
- Ability to communicate effectively, demonstrating sensitivity to a range of people and organisations with particular attention to leading discussions with highly emotive client groups.
- Ability to prioritise and quickly identify the core issues in a situation.
- Ability to ensure attainment of targets, resource management, department development, without the need to refer all but the most significant issues to Director level.
Qualifications
Essential
- First degree/professional qualification
- Masters degree and/or equivalent experience
- Relevant Management/Facilities Qualification
Experience
Essential
- Previous senior experience of at least 5 years at managerial level within an FM or PFI environment of which 2 years must be NHS managerial level experience or experience of providing services to an NHS or similar public sector organisation.
- Experience of managing a service with competing stakeholders.
- Experience of leading re-design or service change initiatives, taking into account finance, manpower, equipment and organisational factors.
- Experience of leading negotiations involving complex, sensitive and contentious matters.
- Experience of managing suppliers and contracts.
Improving Diversity and Inclusive Recruitment
Essential
- As part of the Trust's aim to improve diversity across the Trust, positive action is being taken and all applications for this post from BAME, Disabled and LGBT+ candidates can request to be considered under an expanded Guaranteed Interview Scheme if they meet the minimum criteria as specified in the person specification for this role. Here you can declare if you wish to be considered under this expanded Guaranteed Interview Scheme and this response would be visible to the Shortlisting Panel.
Internal NHS Job Vacancy
Essential
- This vacancy is currently only open to Herefordshire and Worcestershire NHS staff (including PCN/GP Practices). Please confirm below which NHS organisation in Herefordshire and Worcestershire you currently work for
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
