Job summary
This vacancy is currently only open to
Herefordshire and Worcestershire NHS staff
This is a job
description which covers a range of duties that a A&E Department Clerk may be required to
undertake.
To
provide administrative and clerical support to the ward, professional qualified
staff and provide first point of contact to all users of the service.
To
ensure the availability of accurate patient records and documentation as per
Trust policies and procedures.
To
liaise with patients, relatives and other members of the public politely and
efficiently, ensuring confidentiality and security of patient information as
per Trust policy an in line with Information Governance guidance.
The
nature of the post means that the post holder may be expected to work in
different directorates/departments within the Trust, but would normally be
attached to one area.
Main duties of the job
- Making arrangements for patients discharge, including transfers to other hospitals and wards, booking transport.
- Checking case notes, tidying and returning them to scan centre.
- Answering several phones in the department in a professional manor and conveying messages to the appropriate person.
- Photocopying, scanning and organising any paperwork in the department.
- To receive general telephone calls, recording messages and dealing with initial enquiries in a friendly professional manner and referring the call to the relevant member of staff, as appropriate.
- To provide a reception service, gathering information and taking initial action within defined protocols to assist in resolving any queries.
- To undertake other relevant clerical duties as required including: photocopying, receiving, sorting and distribution mail, basic typing, arranging repairs, stock and equipment ordering and stationery orders.
- Facilitate the prompt collection of data by liaison with the Clinical Coding Department.
- To arrange transport between departments and to destinations outside the hospital, as required for specimens e.g. blood sample.
About us
Worcestershire Acute Hospitals NHS Trust is a large
acute and specialised hospital trust that provides a range of local acute
services to the residents of Worcestershire and more specialised services to a
larger population in Herefordshire and beyond.
The Trust operates hospital-based services from
three sites in Kidderminster, Redditch and Worcester
Our workforce is more than 7,000 strong, and our
caring staff are recognised as providing good and outstanding patient-centred
care. You could be one of them.
We are committed to recruiting the best people to
work with us. Our values, which we ask all staff to demonstrate, underpin our
everyday work and remain firmly at the heart of all we do.
Being open and honest
Ensuring people feel cared for
Showing respect to everyone
We are committed to developing a culture of continuous improvement by embedding the principles of our Improvement System.
We are proud to have achieved Timewise
accreditation - this means we are committed to embedding flexible working
within our organisation as a flex positive employer.
DBS Checks and Costs
Any applicants who are offered posts requiring a
DBS check as part of their employment check will have the cost of this check
(at the current rate) deducted from their salary. Please see link in Supporting
Information section for more details on DBS checks and costs.
Job description
Job responsibilities
- Making arrangements for patients discharge, including transfers to other hospitals and wards, booking transport.
- Checking case notes, tidying and returning them to scan centre.
- Answering several phones in the departmentment in a professional manor and conveying messages to the appropriate person.
- Photocopying, scanning and organising any paperwork in the department.
- To receive general telephone calls, recording messages and dealing with initial enquiries in a friendly professional manner and referring the call to the relevant member of staff, as appropriate.
- To provide a reception service, gathering information and taking initial action within defined protocols to assist in resolving any queries.
- To undertake other relevant clerical duties as required including: photocopying, receiving, sorting and distribution mail, basic typing, arranging repairs, stock and equipment ordering and stationery orders.
- Facilitate the prompt collection of data by liaison with the Clinical Coding Department.
- To arrange transport between departments and to destinations outside the hospital, as required for specimens e.g. blood sample.
Assigned Tasks within Ward/Department:
1. To assist Ward Manager to produce correspondence i.e. thank you letters, communications with other departments, memos to staff, etc.
2. To assist with reception and comfort of relatives as requested by nursing staff.
3. Work collaboratively as part of an integrated team
4. Organise own day-to-day work tasks showing an ability to prioristie in order to achieve set timescales.
5. Ability to mke decisions and take actions within the Ward environment relating to routine enquiries, whilst receiving support and supervision.
General Responsibilities:
1. To ensure the confidentiality of all patient information and Trust business.
2. To comply with all Trust policies and procedures.
3. In accordance with the Trusts Health and Safety Policy, the postholder must take reasonable care of their own health and that of others who may be affected by their acts or omissions at work. The postholder must co-operate with staff in complying with any statutory requirements and participate in the workplace monitoring processes in order to help maintain a healthy, safe and secure workplace.
4. To report any accident or untoward incidents and complaints.
5. To create and maintain positive working relationships with colleagues and other staff within the workplace.
6. To act always in a manner which will promote a good image of the ward/department.
7. To respond appropriately to clinical emergencies as directed by the senior officer/nurse in charge.
8. To contribute/to participate in any initiatives to improve the quality of service to patients.
Job description
Job responsibilities
- Making arrangements for patients discharge, including transfers to other hospitals and wards, booking transport.
- Checking case notes, tidying and returning them to scan centre.
- Answering several phones in the departmentment in a professional manor and conveying messages to the appropriate person.
- Photocopying, scanning and organising any paperwork in the department.
- To receive general telephone calls, recording messages and dealing with initial enquiries in a friendly professional manner and referring the call to the relevant member of staff, as appropriate.
- To provide a reception service, gathering information and taking initial action within defined protocols to assist in resolving any queries.
- To undertake other relevant clerical duties as required including: photocopying, receiving, sorting and distribution mail, basic typing, arranging repairs, stock and equipment ordering and stationery orders.
- Facilitate the prompt collection of data by liaison with the Clinical Coding Department.
- To arrange transport between departments and to destinations outside the hospital, as required for specimens e.g. blood sample.
Assigned Tasks within Ward/Department:
1. To assist Ward Manager to produce correspondence i.e. thank you letters, communications with other departments, memos to staff, etc.
2. To assist with reception and comfort of relatives as requested by nursing staff.
3. Work collaboratively as part of an integrated team
4. Organise own day-to-day work tasks showing an ability to prioristie in order to achieve set timescales.
5. Ability to mke decisions and take actions within the Ward environment relating to routine enquiries, whilst receiving support and supervision.
General Responsibilities:
1. To ensure the confidentiality of all patient information and Trust business.
2. To comply with all Trust policies and procedures.
3. In accordance with the Trusts Health and Safety Policy, the postholder must take reasonable care of their own health and that of others who may be affected by their acts or omissions at work. The postholder must co-operate with staff in complying with any statutory requirements and participate in the workplace monitoring processes in order to help maintain a healthy, safe and secure workplace.
4. To report any accident or untoward incidents and complaints.
5. To create and maintain positive working relationships with colleagues and other staff within the workplace.
6. To act always in a manner which will promote a good image of the ward/department.
7. To respond appropriately to clinical emergencies as directed by the senior officer/nurse in charge.
8. To contribute/to participate in any initiatives to improve the quality of service to patients.
Person Specification
Qualifications
Essential
- Educated to GCSE Grade C, including English and Maths
Desirable
Experience
Essential
- Previous clerical / reception experience preferably in a hospital environment / customer service environment.
Desirable
- Previous clerk / clerical team assistance experience.
Skills/Knowledge
Essential
- Good standard of inputting / keyboard skills.
- IT literate.
- Good verbal communication skills.
- Good telephone manner.
- Understanding the importance of confidentiality and apply the principles in every day working practice
- Experience in dealing tactfully with the general public.
- Legible handwriting.
- Ability to problem solve.
- Good time management skills.
Desirable
- Familiar with EPR Sunrise/ patient administration systems.
- Information Governance aware.
Personal Qualities
Essential
- Demonstrate initiative, motivation and ability to prioritise workload.
- Calm approach to work duties and ability to work in a busy environment.
- Appreciates when to seek assistance.
- Able to work as a member of a team.
Other Requirements
Essential
- Willingness to undertake further training/self-development.
- Conscious of appropriate image and self-presentation to suit the ward/ department.
- Compliance with Trust Dress Code.
- Ability to work flexible and willing to provide cover within medicine.
- Ability to undertake manual handling and movement tasks.
Internal NHS Job Vacancy
Essential
- This vacancy is currently only open to Herefordshire and Worcestershire NHS staff (including PCN/GP Practices). Please confirm below which NHS organisation in Herefordshire and Worcestershire you currently work for
Person Specification
Qualifications
Essential
- Educated to GCSE Grade C, including English and Maths
Desirable
Experience
Essential
- Previous clerical / reception experience preferably in a hospital environment / customer service environment.
Desirable
- Previous clerk / clerical team assistance experience.
Skills/Knowledge
Essential
- Good standard of inputting / keyboard skills.
- IT literate.
- Good verbal communication skills.
- Good telephone manner.
- Understanding the importance of confidentiality and apply the principles in every day working practice
- Experience in dealing tactfully with the general public.
- Legible handwriting.
- Ability to problem solve.
- Good time management skills.
Desirable
- Familiar with EPR Sunrise/ patient administration systems.
- Information Governance aware.
Personal Qualities
Essential
- Demonstrate initiative, motivation and ability to prioritise workload.
- Calm approach to work duties and ability to work in a busy environment.
- Appreciates when to seek assistance.
- Able to work as a member of a team.
Other Requirements
Essential
- Willingness to undertake further training/self-development.
- Conscious of appropriate image and self-presentation to suit the ward/ department.
- Compliance with Trust Dress Code.
- Ability to work flexible and willing to provide cover within medicine.
- Ability to undertake manual handling and movement tasks.
Internal NHS Job Vacancy
Essential
- This vacancy is currently only open to Herefordshire and Worcestershire NHS staff (including PCN/GP Practices). Please confirm below which NHS organisation in Herefordshire and Worcestershire you currently work for
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
