Ward Clerk - Avon 1

Job summary

** This vacancy is currently only open to Herefordshire and Worcestershire NHS staff **

To provide administrative and clerical support to the ward, professional qualified staff and provide first point of contact to all users of the service. To ensure the availability of accurate patient records and documentation as per Trust policies and procedures. To liaise with patients, relatives and other members of the public politely and efficiently, ensuring confidentiality and security of patient information as per Trust policy an in line with Information Governance guidance. The nature of the post means that the post holder may be expected to work in different directorates/departments within the Trust, but would normally be attached to one area.

Main duties of the job

To receive general telephone calls, recording messages and dealing with initial enquiries in a friendly professional manner and referring the call to the relevant member of staff, as appropriate.

To provide a reception service, gathering information and taking initial action within defined protocols to assist in resolving any queries.

Ensure that patient case notes are available, creating temporary notes whilst original notes are located.

Maintain case notes in a tidy manner, filing results and other patient documents in accordance with Trust policy, indluding admission and discharge of patients. Ensure that all notes movements are tracked on PAS, including collection and return of case notes to dept.

To update and maintain filing systems in the ward/department to enable timely and accurate information retrieval.

Maintain records regarding admission/discharges/ward attender and follow up appointments prior to discharge, on clinical computerised systems.

To undertake other relevant clerical duties as required including: photocopying, receiving, sorting and distribution mail, basic typing, arranging repairs, stock and equipment ordering and stationery orders.

Facilitate the prompt collection of data by liaison with the Clinical Coding Department.

To arrange transport between departments and to destinations outside the hospital, as required for specimens e.g. blood sample.

To transfer valuable to General Office (Cashier) and appropriate documentation.

About us

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester

Our workforce is more than 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.

We are committed to recruiting the best people to work with us. Our values, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

Being open and honest

Ensuring people feel cared for

Showing respect to everyone

We are committed to developing a culture of continuous improvement by embedding the principles of our Improvement System.

We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.

DBS Checks and Costs

Any applicants who are offered posts requiring a DBS check as part of their employment check will have the cost of this check (at the current rate) deducted from their salary. Please see link in Supporting Information section for more details on DBS checks and costs.

Employer details

Employer name

Worcestershire Acute Hospitals NHS Trust

Address

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD

Employer's website

https://www.worcsacute.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

Worcestershire Acute Hospitals NHS Trust

Address

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD

Employer's website

https://www.worcsacute.nhs.uk/ (Opens in a new tab)

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