Job summary
An exciting opportunity has arisen within the General Surgery Directorate for a Senior Medical Secretary to work as part of the General surgery team. We are a strong, proactive team who welcome innovation and adaptability within the service.
The position is full time and the successful applicant will be based at Worcestershire Royal Hospital however cross site cover may be necessary to Alexandra Hospital or Kidderminster Hospital . We also offer some flexibility with home working for a limited amount of days per week.
As well as being part of the busy department, you'll be required to prioritise your own workload on a day-to-day basis. Excellent IT and communication skills are essential for this role.
You will demonstrate excellent organisational skills, must be flexible in approach, able to exercise initiative and demonstrate a consistently high standard of professionalism, being aware of the need for confidentiality and integrity. We would require a strong communicator and dedicated team player.
We can offer you a friendly and supportive work environment where your work is valued. If this sounds like the role for you then apply now or email us to find out more.
Main duties of the job
To provide
medical secretarial service to a Consultant/s and other medical staff in
relation to their clinical duties.
To
manage the Consultants waiting list and the booking of theatre lists in line
with Trust policy and national 18 week RTT guidelines.
To
undertake medical audio typing duties including outpatient letters to
General Practitioners, operation notes, discharge summaries and
other official correspondence if required.
To
respond to enquiries from GPs, other Health Service personnel, patients and
relatives
To participate in the use of PAS systems to
establish patient information is kept as accurate as possible and produce
patient documentation as required.
To
undertake any other duties as may be required as appropriate by the Consultant
or the Directorate Management Team in accordance to the needs of the service.
To
work using own initiative with minimal supervision, prioritising own workload
in line with objectives of the
department and consultant teams.
To
deal with all incoming correspondence, phone and email in an efficient and
effective way.
To
liaise with patients, relatives and staff demonstrating sensitivity and
maintaining professionalism at all times.
To
assist in providing cover for other secretaries in the Medical Directorate to
ensure continuity of service to Consultant, medical staff, service users and
patients.
About us
Worcestershire Acute Hospitals NHS Trust is a large
acute and specialised hospital trust that provides a range of local acute
services to the residents of Worcestershire and more specialised services to a
larger population in Herefordshire and beyond.
The Trust operates hospital-based services from
three sites in Kidderminster, Redditch and Worcester
Our workforce is more than 7,000 strong, and our
caring staff are recognised as providing good and outstanding patient-centred
care. You could be one of them.
We are committed to recruiting the best people to
work with us. Our values, which we ask all staff to demonstrate, underpin our
everyday work and remain firmly at the heart of all we do.
Being open and honest
Ensuring people feel cared for
Showing respect to everyone
We are proud to have achieved Timewise
accreditation - this means we are committed to embedding flexible working
within our organisation as a flex positive employer.
DBS Checks and Costs
Any applicants who are offered posts requiring a
DBS check as part of their employment check will have the cost of this check
(at the current rate) deducted from their salary. Please see link in Supporting
Information section for more details on DBS checks and costs.
Job description
Job responsibilities
To provide
medical secretarial service to a Consultant/s and other medical staff in
relation to their clinical duties.
To
manage the Consultants waiting list and the booking of theatre lists in line
with Trust policy and national 18 week RTT guidelines.
To
undertake medical audio/copy typing duties including outpatient letters to
General Practitioners, operation notes and letters, discharge summaries and
other official correspondence if required.
To
undertake responsibility to ensure any outsourced work for the Acute Clinics is
correctly checked and uploaded to the Trust records and applications.
To
respond to enquiries from GPs, other Health Service personnel, patients and
relatives
To
participate in the collection and transmission of information to enable the
Directorate to meet its objectives.
To
assist with sorting day to day post.
To
participate in the introduction and use of IT and to provide IT support to
colleagues.
To participate in the use of PAS systems to
establish patient information is kept as accurate as possible and produce
patient documentation as required.
To
undertake any other duties as may be required as appropriate by the Consultant
or the Directorate Management Team in accordance to the needs of the service.
To
work using own initiative with minimal supervision, prioritising own workload
in line with objectives of the
department and consultant teams.
To
deal with all incoming correspondence, phone and email in an efficient and
effective way.
To
liaise with other members of the secretarial/administration team in order to
provide a co-ordinated and efficient secretarial service.
To
liaise with patients, relatives and staff demonstrating sensitivity and
maintaining professionalism at all times.
Ensure
confidentiality is maintained at all times, complying with the Data Protection
Act, Information Governance and other Trust/Departmental Policies.
To
assist in providing cover for other secretaries in the Medical Directorate to
ensure continuity of service to Consultant, medical staff, service users and
patients.
Job description
Job responsibilities
To provide
medical secretarial service to a Consultant/s and other medical staff in
relation to their clinical duties.
To
manage the Consultants waiting list and the booking of theatre lists in line
with Trust policy and national 18 week RTT guidelines.
To
undertake medical audio/copy typing duties including outpatient letters to
General Practitioners, operation notes and letters, discharge summaries and
other official correspondence if required.
To
undertake responsibility to ensure any outsourced work for the Acute Clinics is
correctly checked and uploaded to the Trust records and applications.
To
respond to enquiries from GPs, other Health Service personnel, patients and
relatives
To
participate in the collection and transmission of information to enable the
Directorate to meet its objectives.
To
assist with sorting day to day post.
To
participate in the introduction and use of IT and to provide IT support to
colleagues.
To participate in the use of PAS systems to
establish patient information is kept as accurate as possible and produce
patient documentation as required.
To
undertake any other duties as may be required as appropriate by the Consultant
or the Directorate Management Team in accordance to the needs of the service.
To
work using own initiative with minimal supervision, prioritising own workload
in line with objectives of the
department and consultant teams.
To
deal with all incoming correspondence, phone and email in an efficient and
effective way.
To
liaise with other members of the secretarial/administration team in order to
provide a co-ordinated and efficient secretarial service.
To
liaise with patients, relatives and staff demonstrating sensitivity and
maintaining professionalism at all times.
Ensure
confidentiality is maintained at all times, complying with the Data Protection
Act, Information Governance and other Trust/Departmental Policies.
To
assist in providing cover for other secretaries in the Medical Directorate to
ensure continuity of service to Consultant, medical staff, service users and
patients.
Person Specification
Experience
Essential
- Previous medical secretarial / hospital experience
- Previous experience working in a busy office
- Previous experience of dealing with members of the public
Desirable
- Knowledge of NHS systems
- Working knowledge of PAS / Bluespier / CLIP
Personal Qualities
Essential
- Able to work in demanding conditions where there is a high volume of activity
- Accurate and attention to detail
- Willingness to work with team members to help develop office and communication systems in conjunction with evolving working practices
Skills / Knowledge
Essential
- Knowledge and understanding of National Guidelines including 18 week RTT
- Self-reliant, ability to work independently and as part of a team
- Good computer skills
- Working knowledge of Microsoft Office
- Good telephone skills
- Excellent verbal and written communication skills
- Good organisational skills
Desirable
- Knowledge of NHS systems
- Working knowledge of PAS / Bluespier / CLIP
Qualifications
Essential
- Typewriting / word processing RSA Level 2 or equivalent
- GCSE English and Maths at Grade C or above, or equivalent
Desirable
- AMSPAR qualification or working towards AMSPAR medical terminology qualification
Person Specification
Experience
Essential
- Previous medical secretarial / hospital experience
- Previous experience working in a busy office
- Previous experience of dealing with members of the public
Desirable
- Knowledge of NHS systems
- Working knowledge of PAS / Bluespier / CLIP
Personal Qualities
Essential
- Able to work in demanding conditions where there is a high volume of activity
- Accurate and attention to detail
- Willingness to work with team members to help develop office and communication systems in conjunction with evolving working practices
Skills / Knowledge
Essential
- Knowledge and understanding of National Guidelines including 18 week RTT
- Self-reliant, ability to work independently and as part of a team
- Good computer skills
- Working knowledge of Microsoft Office
- Good telephone skills
- Excellent verbal and written communication skills
- Good organisational skills
Desirable
- Knowledge of NHS systems
- Working knowledge of PAS / Bluespier / CLIP
Qualifications
Essential
- Typewriting / word processing RSA Level 2 or equivalent
- GCSE English and Maths at Grade C or above, or equivalent
Desirable
- AMSPAR qualification or working towards AMSPAR medical terminology qualification
