Worcestershire Acute Hospitals NHS Trust

Oncology Clinical Support Worker/Navigator

The closing date is 21 January 2026

Job summary

An exciting opportunity has arisen for a compassionate and motivated Support Worker/Navigator to join the Worcestershire Acute Hospitals Oncology Clinical Nurse Specialist Team. We are looking for an individual who is passionate about delivering high quality person centred support for Oncology patients and also play a key role in the development and delivery of a new Patient-Centred Follow-up (PCFU) programme.

We are keen to hear from an individual who has the necessary drive, motivation and initiative to support and implement this service delivery for 12 months fixed term contract/secondment.

The post holder will support the clinical teams in coordination of the patients pathway, assessment of patient/carer needs and the provision of general information, help and support to those within the Oncology Patient Centred Follow up programme.

The ideal candidate will have an understanding of cancer targets, patient pathways, care plans and holistic needs assessments. We are looking for a confident, enthusiastic and conscientious team player with excellent time-management and organisational skills who can work autonomously and well under pressure. The post holder will need excellent communication skills and an ability to deal with complex situations with service users and clinicians over the phone and in person.

For further details/informal visits please contact Gaynor Jenkins, Directorate Support Manager, 01905 768914 or 07501 482064

Main duties of the job

**This vacancy is currently only open to internal applicants from Worcestershire Acute Hospitals NHS Trust**

To work under the direction of the registered nurse providing high quality person centred support for Oncology patients, particularly those on the Oncology Patient Centred Follow-up (PCFU) Programme

The role involves supporting aspects of care delivery, coordination of the patients pathway, assessment of patient/carer needs and the provision of general information, help and support to those within the Oncology Patient Centred Follow up programme.

To be an extended member of the Oncology MDT, ensuring effective communication across the Trust, Tertiary providers, Primary Care and statutory and voluntary agencies.

About us

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester

Our workforce is more than 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.

We are committed to recruiting the best people to work with us. Our values, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

Being open and honest

Ensuring people feel cared for

Showing respect to everyone

We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.

DBS Checks and Costs

Any applicants who are offered posts requiring a DBS check as part of their employment check will have the cost of this check (at the current rate) deducted from their salary. Please see link in Supporting Information section for more details on DBS checks and costs.

Date posted

06 January 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

C9365-26-0008

Job locations

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD

Job description

Job responsibilities

****************** see Job Description in Supporting Information ********************************************************************************************************************

Job description

Job responsibilities

****************** see Job Description in Supporting Information ********************************************************************************************************************

Person Specification

Experience

Essential

Experience of multi professional working
Recent administrative experience
Experience of customer service or dealing with service users or the general public

Desirable

Able to demonstrate evidence of working within the multi- disciplinary team
Previous cancer pathway experience
Previous acute hospital experience

Other job requirements

Essential

Travel to other Trust sites within the County as required
Adaptable and flexible according to the demands of the service.
Maintain confidentiality at all times

Qualifications

Essential

GCSE - O Level Grade A-C or equivalent in Maths and English
NVQ Level 3 or equivalent
Competent in the use of Microsoft Office software in particular Excel and Word

Desirable

Some clinical experience

Knowledge and skills

Essential

Decision making ability
Demonstrate good verbal and written communication skills with team/clients/relatives, using tact when required
Demonstrate a caring manner with an understanding disposition
Ability to organise self, working to deadlines and ensuring quality standards
Flexibility and able to adapt to change
Proven ability of working on own initiative
Able to work as part of a team
Ability to establish effective working relationships
Planning ability
Organisational skills

Desirable

Motivated and resourceful
Demonstrate ability to use an NHS Patient Administration System
Knowledge of cancer optimal pathways and targets
Analytical skills
Ability to deal worried people accessing the service

Personal Qualities

Essential

Flexible attitude and approach to work
Ability to deal with emotional situations
Ability to prioritise and work under pressure
Demonstrates a person centred approach to care

Desirable

Good understanding of the national drivers for cancer within the NHS.

Internal Job Vacancy

Essential

This vacancy is currently only open to internal applicants from Worcestershire Acute Hospitals NHS Trust. Could you please confirm below that you are a current member of staff.

Person Specification

Experience

Essential

Experience of multi professional working
Recent administrative experience
Experience of customer service or dealing with service users or the general public

Desirable

Able to demonstrate evidence of working within the multi- disciplinary team
Previous cancer pathway experience
Previous acute hospital experience

Other job requirements

Essential

Travel to other Trust sites within the County as required
Adaptable and flexible according to the demands of the service.
Maintain confidentiality at all times

Qualifications

Essential

GCSE - O Level Grade A-C or equivalent in Maths and English
NVQ Level 3 or equivalent
Competent in the use of Microsoft Office software in particular Excel and Word

Desirable

Some clinical experience

Knowledge and skills

Essential

Decision making ability
Demonstrate good verbal and written communication skills with team/clients/relatives, using tact when required
Demonstrate a caring manner with an understanding disposition
Ability to organise self, working to deadlines and ensuring quality standards
Flexibility and able to adapt to change
Proven ability of working on own initiative
Able to work as part of a team
Ability to establish effective working relationships
Planning ability
Organisational skills

Desirable

Motivated and resourceful
Demonstrate ability to use an NHS Patient Administration System
Knowledge of cancer optimal pathways and targets
Analytical skills
Ability to deal worried people accessing the service

Personal Qualities

Essential

Flexible attitude and approach to work
Ability to deal with emotional situations
Ability to prioritise and work under pressure
Demonstrates a person centred approach to care

Desirable

Good understanding of the national drivers for cancer within the NHS.

Internal Job Vacancy

Essential

This vacancy is currently only open to internal applicants from Worcestershire Acute Hospitals NHS Trust. Could you please confirm below that you are a current member of staff.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Worcestershire Acute Hospitals NHS Trust

Address

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD

Employer's website

https://www.worcsacute.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Worcestershire Acute Hospitals NHS Trust

Address

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD

Employer's website

https://www.worcsacute.nhs.uk/ (Opens in a new tab)