Worcestershire Acute Hospitals NHS Trust

Antenatal Clinic Administrator

The closing date is 20 January 2026

Job summary

**This vacancy is currently only open to internal applicants from Worcestershire Acute Hospitals NHS Trust**

Antenatal Clinic Administrator

Are you organised, compassionate, and ready to make a real difference in patient care? Join Worcestershire Acute Hospitals NHS Trust as an Antenatal Clinic Administrator and play a vital role in supporting our Maternity service.

Main duties of the job

You'll be supporting the antenatal pathway responsible for managing patient referrals, scheduling appointments, and ensuring a smooth, patient-focused booking process. You'll work closely with clinical teams, consultants, and administrative colleagues, providing excellent communication and support to patients and staff alike. If you thrive in a busy environment, enjoy problem-solving, and are committed to delivering outstanding, high-quality healthcare, we'd love to hear from you.

About us

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester

Our workforce is more than 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.

We are committed to recruiting the best people to work with us. Our values, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

Being open and honest

Ensuring people feel cared for

Showing respect to everyone

We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.

DBS Checks and Costs

Any applicants who are offered posts requiring a DBS check as part of their employment check will have the cost of this check (at the current rate) deducted from their salary. Please see link in Supporting Information section for more details on DBS checks and costs.

Date posted

06 January 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

C9365-26-0003

Job locations

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD

Job description

Job responsibilities

Job Purpose:

To provide effective coordination and administration of the maternity referrals and waiting lists, involving the scheduling of patients countywide.

General Duties:

Listen and advise on patient queries regarding appointments.

Ensure patients receive the correct instructions and correspondence related to their specific procedure.

To receive new referrals for appointments and procedures and ensure they are added to the waiting list within agreed timescales.

To book patients for appointments in a professional and timely manner.

Administer booking process for elective admissions, generating patient letters where required.

Maintenance of Patient Administration Systems (PAS) and maternity electronic patient records system (BadgerNet) records and the scheduling records to ensure a full audit trail is available for each patient.

To ensure that confirmed bookings are added to PAS / BadgerNet and any other relevant scheduling systems.

To organise and send the necessary correspondence and/or documentation. This will involve using the Patient Administration System (PAS) and or BadgerNet.

To monitor and action Patient Tracking Lists (PTLs), informing the Antenatal Clinic Manager of any potential breaches as soon as possible.

To receive and action requests to cancel or reduce clinic sessions. Input these details onto the scheduling system to ensure that no patients are booked onto unstaffed sessions.

To search for the next available booking slot to ensure that patients are offered the earliest possible date within the maximum waiting time, according to the booking rules and priority category.

To assist in the scheduling of caesarean sections and book pre-operative appointments.

To ensure that the Antenatal Clinic Manager is informed well in advance if the waiting time is likely to go over the maximum wait or if cancelling a session will lead to a waiting time breach.

To manage and administer the waiting lists for the maternity sub specialities and ultrasound scanning service, selecting, sending for and booking patients in chronological order and according to prioritisation. The waiting list must be kept accurate and up to date at all time.

To reschedule or cancel appointments at the patient or hospitals request, ensuring that PAS, the scheduling system are kept up to date.

Confirm cancellations and rescheduled dates either in writing or electronically on BadgerNet to the patients.

To check all patient details are correctly maintained on the PAS system.

To ensure that all sessions are appropriately filled with patients according to the agreed booking rules and ensuring that any cancellations are re-filled.

To ensure all short notice vacant slots are filled. To collect the DNAs, early delivery or pregnancy losses from the department each day and take appropriate action, such as re-booking with patients over the phone or cancelling appointments.

Identify and inform the Antenatal Clinic Manager of problems with planning and procedural processes which may affect the smooth running of the department.

Assist other members of the maternity administrative team as and when required.

Ensure that the team is able to cover the bookings in the absence of the post holder.

To undertake any other duties commensurate with this grade of post in agreement with the postholder.