Job summary
*** This vacancy is currently only open to Herefordshire and Worcestershire NHS staff ***
Are you looking for a new challenge? The Urology CNS team are recruiting a Cancer Support Worker on a 12 Month Fixed Term Contract / Secondment.
Main duties of the job
As a specialist support worker, you will provide
support to the Patient Centred Follow Up service for post racidal therapies for
urological cancers. To work under the direction of the registered
nurse providing high quality person centred support for patients on the Urology
Cancer Pathway.
The role
involves supporting aspects of care delivery, coordination of the patients
pathway, assessment of patient/carer needs and the provision of general
information, help and support to those within the urology cancer open access
programme.
About us
Worcestershire Acute Hospitals NHS Trust is a large
acute and specialised hospital trust that provides a range of local acute
services to the residents of Worcestershire and more specialised services to a
larger population in Herefordshire and beyond.
The Trust operates hospital-based services from
three sites in Kidderminster, Redditch and Worcester
Our workforce is more than 7,000 strong, and our
caring staff are recognised as providing good and outstanding patient-centred
care. You could be one of them.
We are committed to recruiting the best people to
work with us. Our values, which we ask all staff to demonstrate, underpin our
everyday work and remain firmly at the heart of all we do.
Being open and honest
Ensuring people feel cared for
Showing respect to everyone
We are proud to have achieved Timewise
accreditation - this means we are committed to embedding flexible working
within our organisation as a flex positive employer.
DBS Checks and Costs
Any applicants who are offered posts requiring a
DBS check as part of their employment check will have the cost of this check
(at the current rate) deducted from their salary. Please see link in Supporting
Information section for more details on DBS checks and costs.
Job description
Job responsibilities
Professional
- The post holder will have excellent communication and relationship skills for communicating detailed information with patients and relatives.
- The post holder will have highly developed physical skills for keyboard and for the use of some clinical tools/equipment.
- Contribute to the holistic needs assessment and the development of individual care plans under the direction of the registered nurse
- Supporting aspects of the care plan with the patient and carer, reporting any changes in the patients condition to the registered nurse
- To triage incoming calls into the service and provide initial triage to patients or carers contacting the service.
- Take queries and assess the most suitable method of solution, liaising and discussing complex cases with the Prostate Cancer Survivorship Specialist Nurses
- Coordinate appointments or investigations for efficiency and patient experience under direction of the Registered Nurse.
- Liaise with the MDT coordinator to ensure a seamless service for patients and smooth transition through the cancer pathway
- To identify patient/carer general informational needs, accessing / signposting to the Macmillan Cancer Information & Support Centre and other sources of support as appropriate, such as other Healthcare Professionals, websites, written information etc.
- Support the registered nurse in the coordination of care to facilitate safe and effective transition between services in order to provide seamless support for people
- Encourage and support healthy lifestyle choices
- Make scheduled catch-up calls to patients to check on health and wellbeing and any emerging / ongoing needs and refer to Nurse Specialists if appropriate.
Service development
- Contribute to the development of the nursing service
- Comment on proposed changes to policies and procedures to enhance the nursing service
- To support the registered nurse in the development / management of Prostate Cancer Support group / follow up / surveillance support holistic needs assessments and care planning under the direction of the registered nurse
- To contribute to the Annual Report, collecting relevant data
General Duties:
- To be a flexible member of the team able to respond to the changing needs of patient / carers
- To provide a vital link between patients and the registered nurse, highlighting patients that require specialist assessment.
- To order equipment and supplies
- To carry out administrative duties required by the role
Information resources
- To record activity on the Somerset database
- To utilise clinical systems
Research & Development
- To support and contribute to clinical audit and research initiatives.
Clinical Governance/Quality/Audit
- The post holder will contribute to the development of the service, protocols and policies.
- The post holder has responsibility for maintaining their own resources in relation to stock control.
- The post holder has responsibility for updating patient records, data entry, and data processing.
- The post holder may participate in non-clinical audits within area of care
Job description
Job responsibilities
Professional
- The post holder will have excellent communication and relationship skills for communicating detailed information with patients and relatives.
- The post holder will have highly developed physical skills for keyboard and for the use of some clinical tools/equipment.
- Contribute to the holistic needs assessment and the development of individual care plans under the direction of the registered nurse
- Supporting aspects of the care plan with the patient and carer, reporting any changes in the patients condition to the registered nurse
- To triage incoming calls into the service and provide initial triage to patients or carers contacting the service.
- Take queries and assess the most suitable method of solution, liaising and discussing complex cases with the Prostate Cancer Survivorship Specialist Nurses
- Coordinate appointments or investigations for efficiency and patient experience under direction of the Registered Nurse.
- Liaise with the MDT coordinator to ensure a seamless service for patients and smooth transition through the cancer pathway
- To identify patient/carer general informational needs, accessing / signposting to the Macmillan Cancer Information & Support Centre and other sources of support as appropriate, such as other Healthcare Professionals, websites, written information etc.
- Support the registered nurse in the coordination of care to facilitate safe and effective transition between services in order to provide seamless support for people
- Encourage and support healthy lifestyle choices
- Make scheduled catch-up calls to patients to check on health and wellbeing and any emerging / ongoing needs and refer to Nurse Specialists if appropriate.
Service development
- Contribute to the development of the nursing service
- Comment on proposed changes to policies and procedures to enhance the nursing service
- To support the registered nurse in the development / management of Prostate Cancer Support group / follow up / surveillance support holistic needs assessments and care planning under the direction of the registered nurse
- To contribute to the Annual Report, collecting relevant data
General Duties:
- To be a flexible member of the team able to respond to the changing needs of patient / carers
- To provide a vital link between patients and the registered nurse, highlighting patients that require specialist assessment.
- To order equipment and supplies
- To carry out administrative duties required by the role
Information resources
- To record activity on the Somerset database
- To utilise clinical systems
Research & Development
- To support and contribute to clinical audit and research initiatives.
Clinical Governance/Quality/Audit
- The post holder will contribute to the development of the service, protocols and policies.
- The post holder has responsibility for maintaining their own resources in relation to stock control.
- The post holder has responsibility for updating patient records, data entry, and data processing.
- The post holder may participate in non-clinical audits within area of care
Person Specification
Experience
Essential
- Experience of multi professional working.
- Experience using IT systems
Desirable
- Previous acute hospital nursing experience (HCA)
- Able to demonstrate evidence of working within the multi-disciplinary team
- Previous cancer pathway experience especially prostate cancer
Personal Qualities
Essential
- Flexible attitude and approach to work.
- Ability to deal with emotional situations.
- Ability to prioritise and work under pressure.
- Ability to travel independently to enable work anywhere within area when required.
- Demonstrates a person centred approach to care
- Physically able to access and function in a variety of locations
- Professional appearance
Desirable
- Good understanding of the national drivers for cancer within the NHS
Qualifications
Essential
- NVQ Level 3 or equivalent level of demonstrable experience, plus additional short courses or training to diploma level or equivalent, or any evidence of further education and training.
Desirable
- Qualified to level 4 NVQ or above
- Effective communication training/qualification
- Administrative training and / or experience
- Experience with working with people affected by cancer
Skills and Knowledge
Essential
- Good interpersonal skills.
- Ability to work independently.
- Self-motivated.
- Uses own initiative.
- Competent in use of Microsoft Outlook, Word and Internet Explorer.
- Ability to evidence/demonstrate key values and excellent behaviours in line with the Trust framework:
- Patient Centred
- Safety
- Compassion
- Respect and
- Excellence
Desirable
- Motivated and resourceful
This vacancy is currently only open to Herefordshire and Worcestershire NHS staff (including PCN/GP Practices)
Essential
- This vacancy is currently only open to Herefordshire and Worcestershire NHS staff (including PCN/GP Practices); please indicate here which NHS organisation in Herefordshire and Worcestershire you currently work for?
Person Specification
Experience
Essential
- Experience of multi professional working.
- Experience using IT systems
Desirable
- Previous acute hospital nursing experience (HCA)
- Able to demonstrate evidence of working within the multi-disciplinary team
- Previous cancer pathway experience especially prostate cancer
Personal Qualities
Essential
- Flexible attitude and approach to work.
- Ability to deal with emotional situations.
- Ability to prioritise and work under pressure.
- Ability to travel independently to enable work anywhere within area when required.
- Demonstrates a person centred approach to care
- Physically able to access and function in a variety of locations
- Professional appearance
Desirable
- Good understanding of the national drivers for cancer within the NHS
Qualifications
Essential
- NVQ Level 3 or equivalent level of demonstrable experience, plus additional short courses or training to diploma level or equivalent, or any evidence of further education and training.
Desirable
- Qualified to level 4 NVQ or above
- Effective communication training/qualification
- Administrative training and / or experience
- Experience with working with people affected by cancer
Skills and Knowledge
Essential
- Good interpersonal skills.
- Ability to work independently.
- Self-motivated.
- Uses own initiative.
- Competent in use of Microsoft Outlook, Word and Internet Explorer.
- Ability to evidence/demonstrate key values and excellent behaviours in line with the Trust framework:
- Patient Centred
- Safety
- Compassion
- Respect and
- Excellence
Desirable
- Motivated and resourceful
This vacancy is currently only open to Herefordshire and Worcestershire NHS staff (including PCN/GP Practices)
Essential
- This vacancy is currently only open to Herefordshire and Worcestershire NHS staff (including PCN/GP Practices); please indicate here which NHS organisation in Herefordshire and Worcestershire you currently work for?
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
