Job summary
THIS VACANCY IS CURRENTLY ONLY OPEN FOR CANDIDATES
FROM HEREFORD AND WORCESTERSHIRE NHS
An
exciting opportunity has arisen within the Therapy Services Department for an
individual who is enthusiastic and self-motivated to join our admin team.
This
is a part-time, 30 hours per week position to be worked over 4 days that will
be based at Kidderminster Hospital and Treatment Centre in Kidderminster.
The
post holder will play an important role in providing efficient and
comprehensive receptionist support to the therapy inpatient and outpatient
services, ensuring that administration processes meet the needs of all service
users and the Trust.
We
are looking for an individual with a positive and compassionate approach to
supporting patient care and service improvements. You must be approachable,
have a flexible approach to work, and be able to form effective working
relationships.
We
operate across several electronic systems to ensure accurate record-keeping,
and you must be able to concentrate in a busy working environment.
We
are a friendly, supportive team and aim to support you in working flexibly
within the needs of the service to support the number of hours required.
UK
Visa and Immigration Sponsorship: Please note that we do not offer UKVI
sponsorship for these posts, and so all applicants require a current right to
work in the UK.
Main duties of the job
To act as receptionist and administration assistant for the therapy outpatient service, meeting, greeting, and directing patients appropriately. Maintenance of therapists appointment diaries via PAS booking system, booking appointments, and ensuring the efficient day to day administration of the front desk.
About us
Worcestershire Acute Hospitals NHS Trust is a large
acute and specialised hospital trust that provides a range of local acute
services to the residents of Worcestershire and more specialised services to a
larger population in Herefordshire and beyond.
The Trust operates hospital-based services from
three sites in Kidderminster, Redditch and Worcester
Our workforce is more than 7,000 strong, and our
caring staff are recognised as providing good and outstanding patient-centred
care. You could be one of them.
We are committed to recruiting the best people to
work with us. Our values, which we ask all staff to demonstrate, underpin our
everyday work and remain firmly at the heart of all we do.
Being open and honest
Ensuring people feel cared for
Showing respect to everyone
We are proud to have achieved Timewise
accreditation - this means we are committed to embedding flexible working
within our organisation as a flex positive employer.
DBS Checks and Costs
Any applicants who are offered posts requiring a
DBS check as part of their employment check will have the cost of this check
(at the current rate) deducted from their salary. Please see link in Supporting
Information section for more details on DBS checks and costs.
Job description
Job responsibilities
- Deal with telephone enquiries from patients, relatives, medical Practitioners and Consultants.
- To receive and register a high volume of referrals from multiple sources.
- To meet, greet and direct all patients and visitors to the department.
- To make appointments for new and existing patients.
- To deal with DNAs and cancellations appropriately.
- To keep all new patient and follow-up treatment slots filled as far as possible.
- To cancel patients appointments if the therapist is off sick.
- Participate in the staff development programme and receive annual appraisals.
- Comply with Trust policies and procedures.
- To record monthly statistics re: waiting times for treatment, DNA rates, clinic utilisation data
- Transfer of patients to other Hospitals as appropriate
- Registration of all patient details on the therapy record and information system
- To maintain an accurate filing system for patient records to facilitate retrieval as necessary.
- Maintenance of stationary, equipment and patient information stocks.
- Other clerical duties to facilitate the smooth running of the out-patient department i.e. Monitor the waiting lists, ensure outpatient clinics are full and running at capacity.
- Other clerical duties as directed by therapy management considered appropriate to grade and role i.e. Data collection and entry.
- To participate in co-ordination with the therapy management in a regular review of all duties.
Job description
Job responsibilities
- Deal with telephone enquiries from patients, relatives, medical Practitioners and Consultants.
- To receive and register a high volume of referrals from multiple sources.
- To meet, greet and direct all patients and visitors to the department.
- To make appointments for new and existing patients.
- To deal with DNAs and cancellations appropriately.
- To keep all new patient and follow-up treatment slots filled as far as possible.
- To cancel patients appointments if the therapist is off sick.
- Participate in the staff development programme and receive annual appraisals.
- Comply with Trust policies and procedures.
- To record monthly statistics re: waiting times for treatment, DNA rates, clinic utilisation data
- Transfer of patients to other Hospitals as appropriate
- Registration of all patient details on the therapy record and information system
- To maintain an accurate filing system for patient records to facilitate retrieval as necessary.
- Maintenance of stationary, equipment and patient information stocks.
- Other clerical duties to facilitate the smooth running of the out-patient department i.e. Monitor the waiting lists, ensure outpatient clinics are full and running at capacity.
- Other clerical duties as directed by therapy management considered appropriate to grade and role i.e. Data collection and entry.
- To participate in co-ordination with the therapy management in a regular review of all duties.
Person Specification
Personal Qualities
Essential
- Ability to work in busy environment
- Adaptable-works well under pressure
- Good telephone manner
- Able to work as part of a team
- Able to build and maintain a good rapport with colleagues and patients
- Flexible approach to working pattern and duties
- Good communication skills-verbal and written
Experience
Essential
- Evidence of previous clerical experience
- Good typing and/or word processing
- Familiar with Windows packages
- Experience in manual and computerised filing systems
Desirable
- Previous reception experience
- Experience of using hospital/clinical patient systems.
- Previous NHS experience
- Previous experience of arranging appointments
Other Job Requirements
Essential
- Ability to undertake the manual handling aspects of the role on a daily basis
- Willing to undertake in-house courses
- Awareness of Confidentiality and Information Governance
- Able to work hours/days required
- Ability to travel / work across sites
Desirable
- General understanding of Physiotherapy and Occupational Therapy
Skills and Knowledge
Essential
- Ability to organise and prioritise workload
- Able to respond to enquiries appropriately
- Able to maintain departmental records
- Good working knowledge of computerised systems
Qualifications
Essential
- GCSE in English or equivalent qualification at Grade C or above.
- RSA II or equivalent qualification or experience.
Desirable
Person Specification
Personal Qualities
Essential
- Ability to work in busy environment
- Adaptable-works well under pressure
- Good telephone manner
- Able to work as part of a team
- Able to build and maintain a good rapport with colleagues and patients
- Flexible approach to working pattern and duties
- Good communication skills-verbal and written
Experience
Essential
- Evidence of previous clerical experience
- Good typing and/or word processing
- Familiar with Windows packages
- Experience in manual and computerised filing systems
Desirable
- Previous reception experience
- Experience of using hospital/clinical patient systems.
- Previous NHS experience
- Previous experience of arranging appointments
Other Job Requirements
Essential
- Ability to undertake the manual handling aspects of the role on a daily basis
- Willing to undertake in-house courses
- Awareness of Confidentiality and Information Governance
- Able to work hours/days required
- Ability to travel / work across sites
Desirable
- General understanding of Physiotherapy and Occupational Therapy
Skills and Knowledge
Essential
- Ability to organise and prioritise workload
- Able to respond to enquiries appropriately
- Able to maintain departmental records
- Good working knowledge of computerised systems
Qualifications
Essential
- GCSE in English or equivalent qualification at Grade C or above.
- RSA II or equivalent qualification or experience.
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Worcestershire Acute Hospitals NHS Trust
Address
Kidderminster Treatment Centre, Block C
Kidderminster General Hospital, Bewdley Road,
Kidderminster
DY11 6RJ
Employer's website
https://www.worcsacute.nhs.uk/ (Opens in a new tab)
