Receptionist / Appointments Co-ordinator - Rowan Suite
The closing date is 29 December 2025
Job summary
*** This vacancy is currently only open to Herefordshire and Worcestershire NHS staff***
We are looking for a full-time enthusiastic, friendly and efficient Receptionist to join our team on Rowan Suite Chemotherapy and Outpatient Unit based at Worcestershire Royal Hospital. This is a full-time post (37.5 hours) worked between the hours of 9am to 5pm Monday to Friday.
We are keen to find someone who is personable, empathetic and able to put people at ease when they attend the unit. You will need excellent communication skills to engage with patients, their loved ones and colleagues. You will need the ability to work as part of the team and under pressure to flexibly support the team on the unit. You will need previous administrative experience working within a patient related or customer service environment, preferably within a hospital or clinical environment, good organisational and IT skills, ability to prioritise and have the initiative to work unsupervised when necessary.
Main duties of the job
Provide a warm and professional welcome to all patients, carers, and visitors.
Manage patient check-ins and appointment arrivals for treatment and outpatient clinics.
Answer telephone and face-to-face enquiries, offering clear and accurate information.
Maintain patient confidentiality and comply with NHS policies at all times.
Update and manage patient records using relevant NHS systems (e.g., PAS, EPR).
Coordinate with nursing, medical, and administrative teams to ensure smooth clinic flow.
Schedule appointments, issue letters, and support the patient pathway as required.
Assist with administrative tasks such as filing, scanning, and preparing clinic/treatment paperwork.
Respond sensitively to distressed patients or relatives and escalate concerns appropriately.
Support the wider team in maintaining a safe, compassionate, and patient-centred environment.
About us
Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.
The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester
Our workforce is more than 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.
We are committed to recruiting the best people to work with us. Our values, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.
Being open and honest
Ensuring people feel cared for
Showing respect to everyone
We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.
DBS Checks and Costs
Any applicants who are offered posts requiring a DBS check as part of their employment check will have the cost of this check (at the current rate) deducted from their salary. Please see link in Supporting Information section for more details on DBS checks and costs.
Details
Date posted
15 December 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
£24,465 a year
Contract
Permanent
Working pattern
Full-time
Reference number
C9365-25-1048-S2
Job locations
Charles Hastings Way
Worcester
Worcestershire
WR5 1DD
Employer details
Employer name
Worcestershire Acute Hospitals NHS Trust
Address
Charles Hastings Way
Worcester
Worcestershire
WR5 1DD
Employer's website
https://www.worcsacute.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
Supporting links (all open in new tabs)
Flexible Working and Support to Staff
There is more to us than WAHT you see
We are committed to developing a culture of continuous improvement
Privacy notice
Worcestershire Acute Hospitals NHS Trust's privacy notice (opens in a new tab)