Job summary
An exciting opportunity has arisen to join our Haematology and Oncology
Directorate. We are looking for individuals who are passionate about cancer
care and would like the opportunity to work alongside our fantastic nursing
team within our Systemic Anti-Cancer Treatment (SACT- Chemotherapy) units at
Worcestershire Royal Hospital.
We are keen to hear from individuals who have the necessary drive to
support this change in service delivery. The SACT Co-ordinator role will
support the clinical teams in ensuring all patients move smoothly through the
SACT pathway, acting as a co-ordinator of care and ensuring the management of
patients receiving SACT on the units is efficient and effective, taking into
account the individual needs of the patients and the requirements of the
service. Your role is vital to streamline the patient journey and contribute to
the improvement of both quality and experience.
We are looking for confident, enthusiastic and conscientious team
players with excellent time-management and organizational skills who can work
autonomously and well under pressure. The post holder will be required to have
excellent communication skills and an ability to deal with complex situations
with service users and clinicians.
For further details/informal visits please contact
Sam Toland, Lead Chemotherapy Nurse S.Toland@nhs.net Mob: 07729108364
Main duties of the job
Working under the direct/indirect supervision of and in support of the
registered nurse, assist in the smooth and effective running of the Systemic
Anti-Cancer Treatmant (SACT) Units
To act as a co-ordinator of care and ensure the management of patients
receiving SACT on the units is efficient and effective, taking into account the
individual needs of the patients and the requirements of the service.
Facilitate the (SACT) patient pathway by co-ordinating and proactively
tracking the timeliness of patient treatments within the National guidelines
ensuring all pre-treatment investigations are carried out prior to SACT.
Work through patient treatment lists with the registered nurse checking
everything required is in place prior to commencing SACT, liaising with
relevant professionals / patients where necessary
About us
Worcestershire Acute Hospitals NHS Trust is a large
acute and specialised hospital trust that provides a range of local acute
services to the residents of Worcestershire and more specialised services to a
larger population in Herefordshire and beyond.
The Trust operates hospital-based services from
three sites in Kidderminster, Redditch and Worcester
Our workforce is more than 7,000 strong, and our
caring staff are recognised as providing good and outstanding patient-centred
care. You could be one of them.
We are committed to recruiting the best people to
work with us. Our values, which we ask all staff to demonstrate, underpin our
everyday work and remain firmly at the heart of all we do.
Being open and honest
Ensuring people feel cared for
Showing respect to everyone
We are proud to have achieved Timewise
accreditation - this means we are committed to embedding flexible working
within our organisation as a flex positive employer.
DBS Checks and Costs
Any applicants who are offered posts requiring a
DBS check as part of their employment check will have the cost of this check
(at the current rate) deducted from their salary. Please see link in Supporting
Information section for more details on DBS checks and costs.
Job description
Job responsibilities
- Work with nursing and scheduling staff to ensure all patients have appropriate appointments booked, and that pre-treatment investigations and procedures have been undertaken with results available before treatment.
- Ensure prescriptions have been completed and results of appropriate investigations have been recorded prior to commencing SACT
- Triage incoming calls and initiate appropriate response in accordance to assessment tools, protocols and individual pathways, liaising with the SACT nurses and CNS as appropriate.
- Make appropriate telephone calls to patients when required, Informing patients of relevant appointments, providing basic telephone advice and refer on or signpost to other sources of support.
- Ensure any investigations and diagnostics are booked promptly eg, blood tests, ECHOs and PICC line insertions, and district nurse referrals completed where necessary
- Co-ordinate patient documentation, including investigation results, prior to and during their attendance at the SACT treatment unit
- Proactively identify emerging issues that may cause delays at any point in patient pathways and take action to improve administration or any other aspect of the SACT pathway. Escalate to the nurse-in-charge where necessary
- To have knowledge and understanding of all of the cancer pathways and have an active role in redesigning pathways and service improvement, particularly in the analysis of existing pathways
- To proactively monitor patients progress along their pathway, highlighting problems to the SACT unit managers / Lead Chemotherapy Nurse and escalating where necessary according to local protocols.
- Negotiate with and instruct relevant personnel, departments of clinic bookings/diagnostic tests/admissions that need to be arranged or bought forward to ensure prompt treatment.
- To understand SACT service provision for cancer patients within the ICS, the steps along the patient pathway and the associated flows of information. This will include referral processes, diagnostic and treatment options and involves using the Trusts computer systems (CLIP, ICE, WINPATH, CRIS, PACs, OASIS, Bluespier, MOSAIQ, System One, LCMS).
- Undertake general administrative tasks according to unit requirements
Key Duties:
- Work with nursing and scheduling staff to ensure all patients have appropriate appointments booked, and that pre-treatment investigations and procedures have been undertaken with results available before treatment.
- Ensure prescriptions have been completed and results of appropriate investigations have been recorded prior to commencing SACT
- Triage incoming calls and initiate appropriate response in accordance to assessment tools, protocols and individual pathways, liaising with the SACT nurses and CNS as appropriate.
- Make appropriate telephone calls to patients when required, Informing patients of relevant appointments, providing basic telephone advice and refer on or signpost to other sources of support.
- Ensure any investigations and diagnostics are booked promptly eg, blood tests, ECHOs and PICC line insertions, and district nurse referrals completed where necessary
- Co-ordinate patient documentation, including investigation results, prior to and during their attendance at the SACT treatment unit
- Proactively identify emerging issues that may cause delays at any point in patient pathways and take action to improve administration or any other aspect of the SACT pathway. Escalate to the nurse-in-charge where necessary
- To have knowledge and understanding of all of the cancer pathways and have an active role in redesigning pathways and service improvement, particularly in the analysis of existing pathways
- To proactively monitor patients progress along their pathway, highlighting problems to the SACT unit managers / Lead Chemotherapy Nurse and escalating where necessary according to local protocols.
- Negotiate with and instruct relevant personnel, departments of clinic bookings/diagnostic tests/admissions that need to be arranged or bought forward to ensure prompt treatment.
- To understand SACT service provision for cancer patients within the ICS, the steps along the patient pathway and the associated flows of information. This will include referral processes, diagnostic and treatment options and involves using the Trusts computer systems (CLIP, ICE, WINPATH, CRIS, PACs, OASIS, Bluespier, MOSAIQ, System One, LCMS).
- Undertake general administrative tasks according to unit requirements
Job description
Job responsibilities
- Work with nursing and scheduling staff to ensure all patients have appropriate appointments booked, and that pre-treatment investigations and procedures have been undertaken with results available before treatment.
- Ensure prescriptions have been completed and results of appropriate investigations have been recorded prior to commencing SACT
- Triage incoming calls and initiate appropriate response in accordance to assessment tools, protocols and individual pathways, liaising with the SACT nurses and CNS as appropriate.
- Make appropriate telephone calls to patients when required, Informing patients of relevant appointments, providing basic telephone advice and refer on or signpost to other sources of support.
- Ensure any investigations and diagnostics are booked promptly eg, blood tests, ECHOs and PICC line insertions, and district nurse referrals completed where necessary
- Co-ordinate patient documentation, including investigation results, prior to and during their attendance at the SACT treatment unit
- Proactively identify emerging issues that may cause delays at any point in patient pathways and take action to improve administration or any other aspect of the SACT pathway. Escalate to the nurse-in-charge where necessary
- To have knowledge and understanding of all of the cancer pathways and have an active role in redesigning pathways and service improvement, particularly in the analysis of existing pathways
- To proactively monitor patients progress along their pathway, highlighting problems to the SACT unit managers / Lead Chemotherapy Nurse and escalating where necessary according to local protocols.
- Negotiate with and instruct relevant personnel, departments of clinic bookings/diagnostic tests/admissions that need to be arranged or bought forward to ensure prompt treatment.
- To understand SACT service provision for cancer patients within the ICS, the steps along the patient pathway and the associated flows of information. This will include referral processes, diagnostic and treatment options and involves using the Trusts computer systems (CLIP, ICE, WINPATH, CRIS, PACs, OASIS, Bluespier, MOSAIQ, System One, LCMS).
- Undertake general administrative tasks according to unit requirements
Key Duties:
- Work with nursing and scheduling staff to ensure all patients have appropriate appointments booked, and that pre-treatment investigations and procedures have been undertaken with results available before treatment.
- Ensure prescriptions have been completed and results of appropriate investigations have been recorded prior to commencing SACT
- Triage incoming calls and initiate appropriate response in accordance to assessment tools, protocols and individual pathways, liaising with the SACT nurses and CNS as appropriate.
- Make appropriate telephone calls to patients when required, Informing patients of relevant appointments, providing basic telephone advice and refer on or signpost to other sources of support.
- Ensure any investigations and diagnostics are booked promptly eg, blood tests, ECHOs and PICC line insertions, and district nurse referrals completed where necessary
- Co-ordinate patient documentation, including investigation results, prior to and during their attendance at the SACT treatment unit
- Proactively identify emerging issues that may cause delays at any point in patient pathways and take action to improve administration or any other aspect of the SACT pathway. Escalate to the nurse-in-charge where necessary
- To have knowledge and understanding of all of the cancer pathways and have an active role in redesigning pathways and service improvement, particularly in the analysis of existing pathways
- To proactively monitor patients progress along their pathway, highlighting problems to the SACT unit managers / Lead Chemotherapy Nurse and escalating where necessary according to local protocols.
- Negotiate with and instruct relevant personnel, departments of clinic bookings/diagnostic tests/admissions that need to be arranged or bought forward to ensure prompt treatment.
- To understand SACT service provision for cancer patients within the ICS, the steps along the patient pathway and the associated flows of information. This will include referral processes, diagnostic and treatment options and involves using the Trusts computer systems (CLIP, ICE, WINPATH, CRIS, PACs, OASIS, Bluespier, MOSAIQ, System One, LCMS).
- Undertake general administrative tasks according to unit requirements
Person Specification
skills/knowledge
Essential
- Decision making ability
- Demonstrate good verbal and written communication skills with team / clients / relatives, using tact when required
- Ability to deal with distressing/sensitive information
- Demonstrate knowledge of dealing with public/conflict
- Demonstrate a caring manner with an understanding disposition
- Ability to organise self, working to deadlines and ensuring quality standards
- Ability to engage and motivate others
- Flexibility and able to adapt to change
- Proven ability of working on own initiative
- Ability to organise self, working to deadlines and ensuring quality standards
- Able to work as part of a team
- Able to prioritise workload
- Ability to establish effective working relationships
- Planning ability
- Organisational skills
Desirable
- Knowledge of medical terminology
- Experience in using a database
- Demonstrate ability to use an NHS Patient Administration System
- Knowledge of cancer optimal pathways and targets.
- Analytical skills
- Ability to deal with irate and worried people accessing the service
- Time management skills or experience of working with a busy/demanding environment
personal qualities
Essential
- Confident
- Calm under pressure
- Flexible approach to working arrangements
- Strong attention to detail and accuracy
- Self-motivated
- Professional appearance
- High standard of accuracy
- High level of initiative
Desirable
- Evidence of ongoing personal development and willingness to further progress knowledge and skills framework and continuing personal development
Experience
Essential
- Experience of working as part of a team and in isolation
- Experience of customer service or dealing with service users or the general public.
- Experience of scheduling/co-ordination activities and/or resources
Desirable
- Relevant experience of working within a healthcare setting
- Experience with NHS software systems
- Experience/understanding of difficulties faced by cancer patients
Qualifications
Essential
- GCSE - O Level Grade A-C or equivalent in Maths and English
- ECDL or equivalent demonstrable skills
- NVQ Level 3 or equivalent
- Competent in the use of Microsoft Office software
Desirable
- Health and Social care qualification
- Communication skills training
Person Specification
skills/knowledge
Essential
- Decision making ability
- Demonstrate good verbal and written communication skills with team / clients / relatives, using tact when required
- Ability to deal with distressing/sensitive information
- Demonstrate knowledge of dealing with public/conflict
- Demonstrate a caring manner with an understanding disposition
- Ability to organise self, working to deadlines and ensuring quality standards
- Ability to engage and motivate others
- Flexibility and able to adapt to change
- Proven ability of working on own initiative
- Ability to organise self, working to deadlines and ensuring quality standards
- Able to work as part of a team
- Able to prioritise workload
- Ability to establish effective working relationships
- Planning ability
- Organisational skills
Desirable
- Knowledge of medical terminology
- Experience in using a database
- Demonstrate ability to use an NHS Patient Administration System
- Knowledge of cancer optimal pathways and targets.
- Analytical skills
- Ability to deal with irate and worried people accessing the service
- Time management skills or experience of working with a busy/demanding environment
personal qualities
Essential
- Confident
- Calm under pressure
- Flexible approach to working arrangements
- Strong attention to detail and accuracy
- Self-motivated
- Professional appearance
- High standard of accuracy
- High level of initiative
Desirable
- Evidence of ongoing personal development and willingness to further progress knowledge and skills framework and continuing personal development
Experience
Essential
- Experience of working as part of a team and in isolation
- Experience of customer service or dealing with service users or the general public.
- Experience of scheduling/co-ordination activities and/or resources
Desirable
- Relevant experience of working within a healthcare setting
- Experience with NHS software systems
- Experience/understanding of difficulties faced by cancer patients
Qualifications
Essential
- GCSE - O Level Grade A-C or equivalent in Maths and English
- ECDL or equivalent demonstrable skills
- NVQ Level 3 or equivalent
- Competent in the use of Microsoft Office software
Desirable
- Health and Social care qualification
- Communication skills training
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
