Job responsibilities
Job Purpose
The purpose of this role is to ensure complete co-ordination of the virtual fracture clinic sessions. The VFC co-ordinator will assist the on call orthopaedic consultant in each patient consultation ensuring clear plan of care, which is communicated, to the patient. The VFC co-ordinator will give information, advice and provide a source of knowledge for patients. This will reduce the amount of patients requiring attendance into face-to-face clinics and ensure appropriate treatment pathways for patients to ensure patient centred working, improve patient care and patient satisfaction. The VFC co-ordinator will work with the team to develop the service for the future.
- To co-ordinate the VFC session and assist the orthopaedic consultant in communication of the plan of care for each individual patient.
- To ensure all patient records are available for the VFC consultations
- To be confident in health assessment
- Prioritise appointments depending on outcome of conversation with patients.
- To document and coordinate accurate plans of care for patients and ensure follow up appointments are made and communicated with patients
- To give patient information and clinical advice, on the telephone or by letter, following consultant review in the virtual fracture clinic empowering patients to manage their own conditions and ensure VTE prophylaxis is assessed and prescribed for appropriate patients.
- Arrange onward referrals to speciality orthopaedic consultant and clinic appointments and communicate these with patients.
- To produce clear accurate documentation in patient records
- To arrange further investigation such as x-ray, MRI, Ultrasound and communicate appointments with patients
- To develop effective networks and channels of communication across multi-professional groups.
- To ensure good channels of communication between Consultants, Emergency department staff, TNPs, medical secretaries and directorate management
- To assist in presentations to educational meetings, seminars and symposia as required
- They will drive the process of the VFC and work ensure the process is robust.
- The VFC co-ordinator will ensure governance procedures are met and communicate any issues through the departmental governance process.
- To work in collaboration with other therapists to audit the service we provide and set out and implement improvement strategies
- To produce patient information and ensure robust clinical governance
General Duties:
Clinical and Audit
Facilitates the process of the VFC on the Worcestershire Royal Hospital to ensure all patients seen within the clinic have robust treatment plans that is communicated with them.
Works closely with on call T&O consultant to develop treatment plans
Has health assessment skills used to triage patients over the telephone to determine any problems encountered by patients.
Works towards independently requesting investigations such as X-ray, Ultrasound, and MRI in accordance with trust protocol.
Is able to give patient information and advice in accordance with local guidance.
Communicated with directorate management team to ensure timely patient care and appropriate use of resources.
Audit the progress of VFC with attention to detail and accuracy and produce reports as requested and present at Directorate governance meetings.
Ensure accurate documentation of information given to patients within notes
To ensure patient enquires are promptly answered and issues are communicated with the on call orthopaedic consultant
To answer queries and questions from the VFC helpline
Facilitates good communications with all agencies involved in the continuity of patient care.
Acts as a resource for patients, relatives and carers requiring information and advice regarding episode of care.
Arrange follow ups for patients identified in the treatment plan and ensure these are communicated with the patients.
To audit Patient satisfaction and appropriately adjust service needs to accommodate patient experience
Communication and Education
Be a source of knowledge and advise at all levels within the organisation with regards VFC.
Will provide support and advice to the junior medical team.
Provide both formal and informal teaching for orthopaedic clinic staff and plaster room staff.
Provide informal teaching to patients and relatives.
Will participate in induction for medical staff about VFC and treatment protocols
Will pursue personal study in professional development
Will keep adequate records and provide statistical information and reports on request.
Professional
Works within the scope of professional practice, local policies and protocols.
To maintain a professional attitude and perform all duties and conduct themselves in accordance with the NMC professional code of conduct / therapies professional body.
Show evidence of continuing professional development in line with revalidation requirements and maintain professional registration.
Demonstrate trust behaviours.
Our Shared Values and Behaviours
We are committed to delivering outstanding care and creating a culture where everyone feels respected, valued and supported. We seek individuals who share our purpose of helping people live healthier, more fulfilling lives, and who are motivated by our mission to be the best team we can be. You will be expected to uphold our values by communicating openly, acting with kindness, showing respect for others and taking responsibility for your actions. These values guide how we work together and continually improve the care we provide.
Our values are:
Being open and honest we all communicate clearly and honestly, asking for help when we need it, and making it easier for the people around us to share ideas and concerns.
Ensuring people feel cared for we all take responsibility for actively supporting and nurturing a kind and compassionate environment for ourselves and others.
Showing respect for everyone we all act with consideration and fairness, valuing each other as individuals and appreciating our different perspectives.
Standard Clauses:
The purpose of this post should remain constant, but the duties and responsibilities may vary over time within the overall role and level of the post. The post holder may from time to time be asked to undertake other reasonable duties. Any such changes will be made in discussion with the post holder in the light of service needs.
Competence
The post holder is responsible for limiting his / her actions to those which s/he feels competent to undertake. If the post holder has any doubts as to his or her competence during the course of his / her duties then s/he should immediately speak to their line manager or supervisor.
Codes of conduct
All employees of the Trust who are required to be registered with a professional body, to enable them to practise within their profession, are required to comply with their code of conduct and requirements of their professional registration. Those staff that are not required to be registered with a professional body are required to comply with the Trusts codes of conduct.
Confidentiality
The post holder must maintain confidentiality, security and integrity of information relating to patients, staff and other Health Service business.
Records Management
All employees of the Trust are legally responsible for all records that they gather, create or use as part of their work within the Trust (including patient, financial, personnel and administrative), whether paper or computer based. All such records are considered public records and all employees have a legal duty of confidence to service users. Employees should consult their manager if they have any doubt as to the correct management of records with which they work.
Health and Safety
Employees must be aware of the responsibilities placed on them under the Health and Safety at Work Act (1974) and the Manual Handling Operations Regulations (1992) and all relevant Trust Health and Safety Policies and Guidance. This ensures that the agreed safety procedures are carried out to maintain a safe environment for employees, patients and visitors to the Trust.
Infection Control
Employees must accept personal responsibility and accountability for Infection Prevention and Control practice. Employees should ensure they are familiar with, and comply with, all relevant Infection Control policies for minimising the risk of avoidable Health Care Associated Infection. All Employees must undertake annual mandatory updates in Infection Control.
Commitment to Improvement
Our improvement methodology supports delivery of our strategic objectives by equipping teams with the skills and mindset to drive continuous improvement. It promotes a shared approach to identifying, communicating, and measuring change to enhance care quality and safety. You will be expected to take part in relevant training to support this.
