Business Admin Apprentice, A&E

Job summary

An exciting opportunity has arisen for a Customer Service Apprentice to join our busy Accident and Emergency Reception & Administration Team based at Worcestershire Royal Hospital.

Are you looking for a chance to earn a salary, gain valuable work experience and new skills, whilst being supported to achieve a professional qualification? This is an exciting and varied opportunity not only to build your skills and confidence, but will also open up a wealth of possibilities for your future career within the NHS and its unique workforce.

We are looking for individuals who are enthusiastic, self-motivated, as well as caring and respectful and committed to join us in putting our patients first. You will also be keen to learn and develop new skills and willing to be flexible to meet the changing demands of the service.

Main duties of the job

Duties to include:

To greet patients and visitors to the department, taking essential details from them.

To book in patients who arrive by ambulance.

To input and code patient information on the A&E computer system.

Maintain accurate records within the department. Filing of notes, xrays reports, blood forms etc.

Deal with all sensitive situations that may arise with tact and understanding.

To observe absolute confidentiality of all information obtained in the course of work.

To carry out any other duties appropriate to the grade as requested by the A&E Reception Supervisor.

Registering and admission of patients onto hospital OASIS computer system.

Ability to prioritize workload according to demands of the department and work under pressure

Apprenticeship Training Details

Apprenticeship Standard Customer Service Practitioner, Level Training provider will be Herefordshire & Worcestershire Group Training Association. The Apprenticeship will be on a fixed term contract for 15 months with opportunities to apply for NHS roles on completion. Salary will be paid at National Apprentice wage https://www.gov.uk/national-minimum-wage-rates

You will work 37.5 hours per week with on the job and off the job learning opportunities and receive 6 hours paid study time per week.

About us

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester

Our workforce is more than 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.

We are committed to recruiting the best people to work with us. Our values, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

Being open and honest

Ensuring people feel cared for

Showing respect to everyone

We are committed to developing a culture of continuous improvement by embedding the principles of our Improvement System.

We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.

DBS Checks and Costs

Any applicants who are offered posts requiring a DBS check as part of their employment check will have the cost of this check (at the current rate) deducted from their salary. Please see link in Supporting Information section for more details on DBS checks and costs.

Employer details

Employer name

Worcestershire Acute Hospitals NHS Trust

Address

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD

Employer's website

https://www.worcsacute.nhs.uk/ (Opens in a new tab)

---

Employer details

Employer name

Worcestershire Acute Hospitals NHS Trust

Address

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD

Employer's website

https://www.worcsacute.nhs.uk/ (Opens in a new tab)

---