Job summary
Are you someone who thrives on detail, enjoys
working with data, and wants to make a real difference to patient care? Were
looking for a proactive and organised individual to join our team as Colposcopy
BookingCo-ordinator and CSPL administrator. This role is central to ensuring patients are seen in a
timely and efficient manner, supporting theColposcopy and CSPL lead.
The fundamental role is to ensure that Cervical cancer
audits are completed in a timely manner managing cancer and screening targets.
This is a part-time position, and candidates would be
required to work 30 hours a week. Applicants may be required to provide cross
site cover.
If youre confident working with reporting systems,
databases and excel, have a keen eye for spotting data issues, and enjoy
collaborating with a wide range of colleagues, wed love to hear from you.
Youll need to be self-motivated, highly organised, and able to prioritise
competing demands while maintaining accuracy under pressure. Strong
communication skills are essential, as youll be liaising with Specialist
Nurses, clinicians and external NHS departments.
For an informal discussion about the role, please contact
Lara Di Placido for more information.
Main duties of the job
To
provide a high standard medical secretarial and administrative support to the
Colposcopy service and Consultants, including managing electronic diary of
appointments, word processing, filing, audio-typing, and composition of letters,
booking clinical appointments and to maintain the colposcopy databases.
To
deal with complex routine and non-routine queries from patients, visitors,
clinicians and other internal or external parties.
To
receive and communicate difficult sensitive and confidential information, using
tact and persuasion skills whilst communicating with anxious/distraught
patients and relatives often with language and communication difficulties.
To
prepare appropriate responses and requests for Consultants and medical staff.
About us
Worcestershire Acute Hospitals NHS Trust is a large
acute and specialised hospital trust that provides a range of local acute
services to the residents of Worcestershire and more specialised services to a
larger population in Herefordshire and beyond.
The Trust operates hospital-based services from
three sites in Kidderminster, Redditch and Worcester
Our workforce is more than 7,000 strong, and our
caring staff are recognised as providing good and outstanding patient-centred
care. You could be one of them.
We are committed to recruiting the best people to
work with us. Our values, which we ask all staff to demonstrate, underpin our
everyday work and remain firmly at the heart of all we do.
Being open and honest
Ensuring people feel cared for
Showing respect to everyone
We are proud to have achieved Timewise
accreditation - this means we are committed to embedding flexible working
within our organisation as a flex positive employer.
DBS Checks and Costs
Any applicants who are offered posts requiring a
DBS check as part of their employment check will have the cost of this check
(at the current rate) deducted from their salary. Please see link in Supporting
Information section for more details on DBS checks and costs.
Job description
Job responsibilities
Please refer to the full job description for full details of the main duties of this role and the requirements of the post holder.
Job description
Job responsibilities
Please refer to the full job description for full details of the main duties of this role and the requirements of the post holder.
Person Specification
Skills/Knowledge
Essential
- Understanding and having a working knowledge of Microsoft Office Packages and IT systems, especially Excel
- Strong telephone etiquette, the ideal candidate will exhibit a courteous and respectful approach when communicating with patients, colleagues, and external parties.
- Excellent verbal and written communication skills.
- Good organisational skills and the ability to multi-task effectively, whilst dealing with complex competing priorities.
- Exhibits resourceful problem-solving skills finding solutions to problems that may arise in day-to-day operations.
- Experience in word processing, audio, copy typing skills.
- Escalates urgent issues promptly and efficiently, ensuring that necessary actions are taken to address and resolve high priority matters effectively.
Desirable
- Knowledge of key NHS systems i.e., PAS, Bluespier, CLIP.
- Awareness of good Health & Safety Protocols.
- Working knowledge MASEY
- Cancer pathways / MDT
Trust Values and Behaviours
Essential
- Able to demonstrate our Trust values and behaviours: -
- Being open and honest we all communicate clearly and honestly, asking for
- help when we need it, and making it easier for the people around us to share
- ideas and concerns.
-
- Ensuring people feel cared for we all take responsibility for actively supporting
- and nurturing a kind and compassionate environment for ourselves and others.
-
- Showing respect for everyone we all act with consideration and fairness,
- valuing each other as individuals and appreciating our different perspectives.
Experience
Essential
- Minimum of 1 years administrative, secretarial, or clerical experience.
- Previous experience of dealing with members of the public.
- Experience in maintaining and updating databases, ensuring data accuracy and integrity.
Desirable
- Experience of working within Obstetrics & Gynaecology.
- Experience and knowledge of NHS reporting requirements i.e.18 weeks RTT.
- Booking co-ordinator or similar
- NHS experience
PERSONAL QUALITIES
Essential
- Able to work collaboratively as part of a team as well as capable of working independently, taking initiative to handle tasks proactively.
- Always demonstrates a high level of professionalism.
- Compassionate when dealing with patients and their families.
- Adaptable and flexible to everchanging situations.
- Takes proactive measures to address issues that arise, seeking opportunities for improvement or resolution without constant supervision.
Qualifications
Essential
- GCSE/CSE A to C Grade in English & Maths
Desirable
- NVQ is Business and admin or equivalent
Other job requirements
Essential
- Handles high pressured situations with composure and maintains a positive attitude.
- Demonstrates sensitivity and respect for diverse patient populations and colleagues from different backgrounds.
- Must always maintain confidentiality when handling sensitive information and patient data.
- Basic analytical skills
Internal Job Vacancy
Essential
- This vacancy is currently only open to internal applicants from Worcestershire Acute Hospitals NHS Trust. Could you please confirm below that you are a current member of staff.
Person Specification
Skills/Knowledge
Essential
- Understanding and having a working knowledge of Microsoft Office Packages and IT systems, especially Excel
- Strong telephone etiquette, the ideal candidate will exhibit a courteous and respectful approach when communicating with patients, colleagues, and external parties.
- Excellent verbal and written communication skills.
- Good organisational skills and the ability to multi-task effectively, whilst dealing with complex competing priorities.
- Exhibits resourceful problem-solving skills finding solutions to problems that may arise in day-to-day operations.
- Experience in word processing, audio, copy typing skills.
- Escalates urgent issues promptly and efficiently, ensuring that necessary actions are taken to address and resolve high priority matters effectively.
Desirable
- Knowledge of key NHS systems i.e., PAS, Bluespier, CLIP.
- Awareness of good Health & Safety Protocols.
- Working knowledge MASEY
- Cancer pathways / MDT
Trust Values and Behaviours
Essential
- Able to demonstrate our Trust values and behaviours: -
- Being open and honest we all communicate clearly and honestly, asking for
- help when we need it, and making it easier for the people around us to share
- ideas and concerns.
-
- Ensuring people feel cared for we all take responsibility for actively supporting
- and nurturing a kind and compassionate environment for ourselves and others.
-
- Showing respect for everyone we all act with consideration and fairness,
- valuing each other as individuals and appreciating our different perspectives.
Experience
Essential
- Minimum of 1 years administrative, secretarial, or clerical experience.
- Previous experience of dealing with members of the public.
- Experience in maintaining and updating databases, ensuring data accuracy and integrity.
Desirable
- Experience of working within Obstetrics & Gynaecology.
- Experience and knowledge of NHS reporting requirements i.e.18 weeks RTT.
- Booking co-ordinator or similar
- NHS experience
PERSONAL QUALITIES
Essential
- Able to work collaboratively as part of a team as well as capable of working independently, taking initiative to handle tasks proactively.
- Always demonstrates a high level of professionalism.
- Compassionate when dealing with patients and their families.
- Adaptable and flexible to everchanging situations.
- Takes proactive measures to address issues that arise, seeking opportunities for improvement or resolution without constant supervision.
Qualifications
Essential
- GCSE/CSE A to C Grade in English & Maths
Desirable
- NVQ is Business and admin or equivalent
Other job requirements
Essential
- Handles high pressured situations with composure and maintains a positive attitude.
- Demonstrates sensitivity and respect for diverse patient populations and colleagues from different backgrounds.
- Must always maintain confidentiality when handling sensitive information and patient data.
- Basic analytical skills
Internal Job Vacancy
Essential
- This vacancy is currently only open to internal applicants from Worcestershire Acute Hospitals NHS Trust. Could you please confirm below that you are a current member of staff.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
