Job summary
This vacancy is currently only open to
Herefordshire and Worcestershire NHS staff
An exciting opportunity has arisen to join the Minor Injury
Unit at Kidderminster Treatment Centre.
We are seeking an individual to join our friendly
well-established team. The job role requires a friendly, welcoming individual
who will work front of house, greeting patients on arrival to the Minor Injury
Unit.
To liaise with patients, relatives and other members of the
public politely and efficiently, ensuring confidentiality and security of
patient information.
Excellent communication, customer care skills are essential.
Previous experience working in a similar role would be desirable but not
essential.
The post is part-time (15hrs pw) Wednesday & Thursday 9am - 5pm
All training will be provided.
The Minor Injury Unit is open 08.00-22.00.
If you need any further information please contact:
Sally Bloomer or Nicky Worton on 01562 513039
Main duties of the job
As receptionist you will
- Put patients first.
- Be the first point of call for patients attending the Minor Injury Unit.
- Greeting patients with a positive outlook and creating a calm experience.
- Be part of quality improvement
- Working with a supportive team.
About us
Worcestershire Acute Hospitals NHS Trust is a large
acute and specialised hospital trust that provides a range of local acute
services to the residents of Worcestershire and more specialised services to a
larger population in Herefordshire and beyond.
The Trust operates hospital-based services from
three sites in Kidderminster, Redditch and Worcester
Our workforce is more than 7,000 strong, and our
caring staff are recognised as providing good and outstanding patient-centred
care. You could be one of them.
We are committed to recruiting the best people to
work with us. Our values, which we ask all staff to demonstrate, underpin our
everyday work and remain firmly at the heart of all we do.
Being open and honest
Ensuring people feel cared for
Showing respect to everyone
We are proud to have achieved Timewise
accreditation - this means we are committed to embedding flexible working
within our organisation as a flex positive employer.
DBS Checks and Costs
Any applicants who are offered posts requiring a
DBS check as part of their employment check will have the cost of this check
(at the current rate) deducted from their salary. Please see link in Supporting
Information section for more details on DBS checks and costs.
Job description
Job responsibilities
Provide effective, efficient and accurate reception and
administrative support to the department.
Undertake
reception and administration duties that are specific to the role.
Always conduct yourself in a professional
manner and respect patients confidentiality.
To always demonstrate excellent customer care
skills to all patients, carers, relatives and other healthcare professionals.
To receive and advise appropriately both
telephone and face to face enquiries in a calm and professional manner
To make appropriate follow up appointments as
required for all patients.
To liaise with
other healthcare professionals as required.
Obtaining and relaying accurate information to all
work colleagues.
Ability to work both independently and as a
part of a team in sometimes stressful and traumatic situations.
Flexible working to cover annual leave and
sickness cover.
To be able to deal with all sensitive
situations that may arise with tact and understanding and observe absolute
confidentiality of all information obtained in the course of work.
Maintain accurate patient records within the
department ensuring that all notes are filed and coded appropriately.
To comply with Trust Policies and Procedures.
Behave consistently with the values and beliefs of the
organisation, Putting Patients First and promote these on day-to-day basis.
Act as a role model to colleagues, always seeking to maintain the
highest standards of professionalism.
Use their initiative and take responsibility for themselves and
the quality of their work
To be part of any quality improvement work required to improve the
patients journey
Job description
Job responsibilities
Provide effective, efficient and accurate reception and
administrative support to the department.
Undertake
reception and administration duties that are specific to the role.
Always conduct yourself in a professional
manner and respect patients confidentiality.
To always demonstrate excellent customer care
skills to all patients, carers, relatives and other healthcare professionals.
To receive and advise appropriately both
telephone and face to face enquiries in a calm and professional manner
To make appropriate follow up appointments as
required for all patients.
To liaise with
other healthcare professionals as required.
Obtaining and relaying accurate information to all
work colleagues.
Ability to work both independently and as a
part of a team in sometimes stressful and traumatic situations.
Flexible working to cover annual leave and
sickness cover.
To be able to deal with all sensitive
situations that may arise with tact and understanding and observe absolute
confidentiality of all information obtained in the course of work.
Maintain accurate patient records within the
department ensuring that all notes are filed and coded appropriately.
To comply with Trust Policies and Procedures.
Behave consistently with the values and beliefs of the
organisation, Putting Patients First and promote these on day-to-day basis.
Act as a role model to colleagues, always seeking to maintain the
highest standards of professionalism.
Use their initiative and take responsibility for themselves and
the quality of their work
To be part of any quality improvement work required to improve the
patients journey
Person Specification
Experience
Essential
- Good standard of education
- Excellent communication and customer service skills
- Basic inputting keyboard skills
- Good verbal communication skills
- Good telephone manner
- Basic numeracy skills
- Understanding of confidentiality and Data Protection Act
- Ability to work with confidential material and maintain confidentiality
- Works well as part of a team.
- Works well under pressure
- Calm and professional manner.
- Understands the importance of accurate demographics/data importing
- Effective communicator
- Positive attitude.
- Excellent customer care skills
- Flexible and adaptable to change
- Highly motivated and organised
Desirable
- Recognised qualification in business studies
- NVQ Business Administration/Customer Care NVQ2 or equivalent experience
- Previous experience working in the NHS/Healthcare environment
- Previous reception or clerical experience.
- Familiarity with new technology
- Computer literate with the ability to work in different computer applications
- Proven clerical/administrative experience within a customer care environment
- Awareness of health and safety
Qualifications
Essential
- Good standard GCSE level of education.
- Excellent communication and customer service skills.
- Basic inputting keyboard skills.
- Good verbal communication skills.
- Good telephone manner.
- Basic numeracy skills.
- Understanding of confidentiality and Data Protection Act.
- Ability to work with confidential material and maintain. confidentiality.
- Works well as part of a team.
- Works well under pressure
- Calm and professional manner.
- Understands the importance of accurate demographics/data importing
- Effective communicator
- Positive attitude.
- Excellent customer care skills.
- Flexible and adaptable to change.
- Highly motivated and organised.
Desirable
- Previous experience working in the NHS/Healthcare environment
- Previous reception or clerical experience.
- Familiarity with new technology.
- Computer literate with the ability to work in different computer applications.
- Proven clerical/administrative experience within a customer care environment.
- Awareness of health and safety.
Internal NHS Job Vacancy
Essential
- This vacancy is currently only open to Herefordshire and Worcestershire NHS staff (including PCN/GP Practices). Please confirm below which NHS organisation in Herefordshire and Worcestershire you currently work for
Person Specification
Experience
Essential
- Good standard of education
- Excellent communication and customer service skills
- Basic inputting keyboard skills
- Good verbal communication skills
- Good telephone manner
- Basic numeracy skills
- Understanding of confidentiality and Data Protection Act
- Ability to work with confidential material and maintain confidentiality
- Works well as part of a team.
- Works well under pressure
- Calm and professional manner.
- Understands the importance of accurate demographics/data importing
- Effective communicator
- Positive attitude.
- Excellent customer care skills
- Flexible and adaptable to change
- Highly motivated and organised
Desirable
- Recognised qualification in business studies
- NVQ Business Administration/Customer Care NVQ2 or equivalent experience
- Previous experience working in the NHS/Healthcare environment
- Previous reception or clerical experience.
- Familiarity with new technology
- Computer literate with the ability to work in different computer applications
- Proven clerical/administrative experience within a customer care environment
- Awareness of health and safety
Qualifications
Essential
- Good standard GCSE level of education.
- Excellent communication and customer service skills.
- Basic inputting keyboard skills.
- Good verbal communication skills.
- Good telephone manner.
- Basic numeracy skills.
- Understanding of confidentiality and Data Protection Act.
- Ability to work with confidential material and maintain. confidentiality.
- Works well as part of a team.
- Works well under pressure
- Calm and professional manner.
- Understands the importance of accurate demographics/data importing
- Effective communicator
- Positive attitude.
- Excellent customer care skills.
- Flexible and adaptable to change.
- Highly motivated and organised.
Desirable
- Previous experience working in the NHS/Healthcare environment
- Previous reception or clerical experience.
- Familiarity with new technology.
- Computer literate with the ability to work in different computer applications.
- Proven clerical/administrative experience within a customer care environment.
- Awareness of health and safety.
Internal NHS Job Vacancy
Essential
- This vacancy is currently only open to Herefordshire and Worcestershire NHS staff (including PCN/GP Practices). Please confirm below which NHS organisation in Herefordshire and Worcestershire you currently work for
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
