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Worcestershire Acute Hospitals NHS Trust

Ward Clerk - Medical Day Case

The closing date is 11 November 2025

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Job summary

Ward Clerk on Medical Day Case

Specialty Medicine, Worcestershire Royal Hospital

Full Time 37.5 hrs

Permanent

An exciting opportunity has arisen for a Ward Clerk on Medical Day Case.

Medical Day Case is a fast-paced unit delivering a range of delivering a range of specialist drugs and treatments to our patients

The ideal candidates will preferably have experience of working within a hospital environment. This post is aimed at an individual who has a willingness to learn, enjoys being busy and likes a challenge.

You will have a flexible approach to this role to enable the needs of the service to be met. The ability to organize your workload and the ability to meet deadlines is essential.

This post often involves being the first point of contact for patients, relatives and visitors and a calm, sensitive, friendly attitude is paramount.

You will be a core member of the Unit and you will need to be robust and dynamic to meet the demands of your role, only the most motivated, enthusiastic and adaptable of candidates should apply.

You will work as part of a motivated caring team and be seen as a valued member of staff.

Working pattern : Monday to Friday

For further information or to arrange an informal visit please contact:-

Jane Davies

Ward Administrator

Jane.davies53@nhs.net

Main duties of the job

Key Duties:

Receiving new patients and admitting them onto the Unit using the relevant IT systems and printing the appropriate admission paperwork/labels

Ensuring patients are aware of their next appointment and discharging them from the system.

Checking case notes, tidying and preparing them for scanning at the scan centre

Answering several phones on the Unit in a professional manner and conveying messages to the appropriate person

Photocopying, scanning and ordering paperwork required for the Unit

Assigned Tasks within Unit/Department:

1.To assist Unit with managing the calendars and diaries on the Unit. Communicate with other departments, memos to staff, etc.

2.To assist with reception and liaise with patients/relatives as requested by nursing staff.

3.Work collaboratively as part of an integrated team

4.Organise own day-to-day work tasks showing an ability to prioritise in order to achieve set timescales.

5.Ability to make decisions and take actions within the Unit environment relating to telephone and routine enquiries, whilst receiving support and supervision.

About us

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester

Our workforce is more than 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.

We are committed to recruiting the best people to work with us. Our values, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

Being open and honest

Ensuring people feel cared for

Showing respect to everyone

We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.

DBS Checks and Costs

Any applicants who are offered posts requiring a DBS check as part of their employment check will have the cost of this check (at the current rate) deducted from their salary. Please see link in Supporting Information section for more details on DBS checks and costs.

Date posted

28 October 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

C9365-25-0938

Job locations

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD

Job description

Job responsibilities

Key Duties:

Receiving new patients and admitting them onto the Unit using the relevant IT systems and printing the appropriate admission paperwork/labels.
Ensuring patients are aware of their next appointment and discharging them from the system.
Checking case notes, tidying and preparing them for scanning at the scan centre
Answering several phones on the Unit in a professional manner and conveying messages to the appropriate person
Photocopying, scanning and ordering paperwork required for the Unit

Assigned Tasks within Unit/Department:

To assist Unit with managing the calendars and diaries on the Unit. Communicate with other departments, memos to staff, etc.
To assist with reception and liaise with patients/relatives as requested by nursing staff.
Work collaboratively as part of an integrated team
Organise own day-to-day work tasks showing an ability to prioritise in order to achieve set timescales.
Ability to make decisions and take actions within the Unit environment relating to telephone and routine enquiries, whilst receiving support and supervision.

Job description

Job responsibilities

Key Duties:

Receiving new patients and admitting them onto the Unit using the relevant IT systems and printing the appropriate admission paperwork/labels.
Ensuring patients are aware of their next appointment and discharging them from the system.
Checking case notes, tidying and preparing them for scanning at the scan centre
Answering several phones on the Unit in a professional manner and conveying messages to the appropriate person
Photocopying, scanning and ordering paperwork required for the Unit

Assigned Tasks within Unit/Department:

To assist Unit with managing the calendars and diaries on the Unit. Communicate with other departments, memos to staff, etc.
To assist with reception and liaise with patients/relatives as requested by nursing staff.
Work collaboratively as part of an integrated team
Organise own day-to-day work tasks showing an ability to prioritise in order to achieve set timescales.
Ability to make decisions and take actions within the Unit environment relating to telephone and routine enquiries, whilst receiving support and supervision.

Person Specification

Qualifications

Essential

Good general education e.g. GCSE English and Maths A-C.

Experience

Essential

Previous clerical or reception experience preferably in a hospital environment or customer service environment. Basic in putting and keyboard skills.

Desirable

Previous ward clerk or clerical team assistance experience. Familiar with patient administration information systems. Ability to manage own workload and work on own initiative. Ability to work alone and as part of a team.

Person Specification

Qualifications

Essential

Good general education e.g. GCSE English and Maths A-C.

Experience

Essential

Previous clerical or reception experience preferably in a hospital environment or customer service environment. Basic in putting and keyboard skills.

Desirable

Previous ward clerk or clerical team assistance experience. Familiar with patient administration information systems. Ability to manage own workload and work on own initiative. Ability to work alone and as part of a team.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Worcestershire Acute Hospitals NHS Trust

Address

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD

Employer's website

https://www.worcsacute.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Worcestershire Acute Hospitals NHS Trust

Address

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD

Employer's website

https://www.worcsacute.nhs.uk/ (Opens in a new tab)