Worcestershire Acute Hospitals NHS Trust

Healthcare Support Worker

The closing date is 24 November 2025

Job summary

We have an exciting opportunity for Healthcare Support Worker on Laurel 2 Oncology

We are looking for an experienced, compassionate, and dedicated Healthcare Support Worker to collaborate effectively with our multidisciplinary team in delivering high-quality patient care.

This is a permanent position at 37.5 hrs per week For further information, please contact Ward Manager Estelle Bickell at Estelle.bickell@nhs.bet.

Main duties of the job

To support registered health care staff to deliver high quality, compassionate health care to patients in accordance with assessed needs and care plans.
To support the clinical team with day-to-day supervision of junior staff and students.
To have the ability to use your own initiative, independently and as part of a team, in order to accommodate changing demands on the wider clinical team.
To support the ward / department staff to provide a high quality service.

To undertake a range of delegated clinical care duties, acting on own initiative where appropriate, supported by accessible supervision.

About us

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester

Our workforce is more than 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.

We are committed to recruiting the best people to work with us. Our values, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

Being open and honest

Ensuring people feel cared for

Showing respect to everyone

We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.

DBS Checks and Costs

Any applicants who are offered posts requiring a DBS check as part of their employment check will have the cost of this check (at the current rate) deducted from their salary. Please see link in Supporting Information section for more details on DBS checks and costs.

Date posted

10 November 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

C9365-25-0933

Job locations

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD

Job description

Job responsibilities

Your delegated daily duties will be varied but may include:

Assist with the maintenance of patient hygiene, including washing bathing and mouth care.

Assist with serving meals and feeding of patients, including reporting patients intake and recording on charts as appropriate. Escalating to registered staff any concerns relating to nutritional intake.

Assist with patients elimination needs, including recording outputs where appropriate and collecting and testing urine and stool samples.
Supporting registered staff by undertaking delegated clinical tasks.

Assisting with the recording and safe keeping of patients property/valuables.

Moving and repositioning of patients.

Dressing/undressing of patients.

Making of occupied and unoccupied beds, tying up of dirty linen bags and despatching to laundry and replenishing of linen and stock cupboards.

Cleaning and tidying examination rooms/clinic areas.

Assist with patients mobilisation, ensuring safe environment and using appropriate techniques.

Assist with occupational, physiotherapy and recreational activities.

Assist in the care of relatives and visitors.

Assist with the care of patients in isolation.

Chaperone professional staff where appropriate and accompany patients to other departments as necessary.

Be involved in patient booking in/admission procedures by introducing patients to ward/department area as directed by registered nurse.

Be adaptable and flexible to working in various areas of the department/ward as required.

Assist the multi professional team to prepare and support patients undergoing treatment and/or investigation maintaining privacy and dignity at all times.

Assisting in the care of the dying patient, which may include exposure to distressing or emotional situations.

Assisting in preparing deceased patients for the mortuary.

Job description

Job responsibilities

Your delegated daily duties will be varied but may include:

Assist with the maintenance of patient hygiene, including washing bathing and mouth care.

Assist with patients elimination needs, including recording outputs where appropriate and collecting and testing urine and stool samples.
Supporting registered staff by undertaking delegated clinical tasks.

Assisting with the recording and safe keeping of patients property/valuables.

Moving and repositioning of patients.

Dressing/undressing of patients.

Making of occupied and unoccupied beds, tying up of dirty linen bags and despatching to laundry and replenishing of linen and stock cupboards.

Cleaning and tidying examination rooms/clinic areas.

Assist with patients mobilisation, ensuring safe environment and using appropriate techniques.

Assist with occupational, physiotherapy and recreational activities.

Assist in the care of relatives and visitors.

Assist with the care of patients in isolation.

Chaperone professional staff where appropriate and accompany patients to other departments as necessary.

Be involved in patient booking in/admission procedures by introducing patients to ward/department area as directed by registered nurse.

Be adaptable and flexible to working in various areas of the department/ward as required.

Assist the multi professional team to prepare and support patients undergoing treatment and/or investigation maintaining privacy and dignity at all times.

Assisting in the care of the dying patient, which may include exposure to distressing or emotional situations.

Assisting in preparing deceased patients for the mortuary.

Person Specification

Personal Qualities

Essential

Ability to demonstrate a caring and compassionate approach.
Organisational skills, with the ability to plan and prioritise own and others workload efficiently.

Skills/Knowledge

Essential

Basic numeracy, literacy and good verbal and written communication skills.
Ability to use technology to undertake the role or willingness to learn.
Ability to keep calm in stressful situations.

Desirable

Awareness of Health and Safety.
Awareness of Clinical Risk
Knowledge of principles of speciality.
Venepuncture / Cannulation

Experience

Essential

Be able to work as a member of a team.
Experience of time management and prioritizing work.

Desirable

Previous experience of working as a Health Care Assistant in a healthcare or social setting.

Qualifications

Essential

Basic Education.
Care Certificate or willingness to undertake.

Desirable

First Aid Qualification.
Recognised qualification in English.

Person Specification

Personal Qualities

Essential

Ability to demonstrate a caring and compassionate approach.
Organisational skills, with the ability to plan and prioritise own and others workload efficiently.

Skills/Knowledge

Essential

Basic numeracy, literacy and good verbal and written communication skills.
Ability to use technology to undertake the role or willingness to learn.
Ability to keep calm in stressful situations.

Desirable

Awareness of Health and Safety.
Awareness of Clinical Risk
Knowledge of principles of speciality.
Venepuncture / Cannulation

Experience

Essential

Be able to work as a member of a team.
Experience of time management and prioritizing work.

Desirable

Previous experience of working as a Health Care Assistant in a healthcare or social setting.

Qualifications

Essential

Basic Education.
Care Certificate or willingness to undertake.

Desirable

First Aid Qualification.
Recognised qualification in English.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Worcestershire Acute Hospitals NHS Trust

Address

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD

Employer's website

https://www.worcsacute.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Worcestershire Acute Hospitals NHS Trust

Address

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD

Employer's website

https://www.worcsacute.nhs.uk/ (Opens in a new tab)