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Worcestershire Acute Hospitals NHS Trust

Ward Clerk Aconbury 1

The closing date is 23 November 2025

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Job summary

**This vacancy is only open to internal applicants from Worcestershire Acute Hospitals NHS Trust and employees of Worcestershire Health and Care Trust**

To provide administrative and clerical support to the clinical staff. To ensure the availability of accurate patient records and documentation as per Trust policies and procedures. To liaise with patients, relatives and other members of the public politely and efficiently, ensuring confidentiality and security of patient information as per Trust policy and in line with Information Governance guidance.

Main duties of the job

To provide a reception service, handling initial enquiries, gathering basic information

To keep staff informed of admissions and discharges, and to ensure queries from other members of staff and members of the public are dealt with appropriately either in person or on the telephone.

To receive general telephone calls, recording messages and responding to initial enquiries, referring the call to the relevant member of staff, as appropriate.

To assist in admitting and discharging patients using manual and computerised systems.

To file reports, correspondence, forms, etc. in patients notes in an ordered manner, to facilitate the efficient retrieval of such documentation on request.

To update and maintain filing systems in the ward / department to enable timely and accurate information retrieval.

To arrange transport between departments and to destinations.

About us

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester

Our workforce is more than 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.

We are committed to recruiting the best people to work with us. Our values, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

Being open and honest

Ensuring people feel cared for

Showing respect to everyone

We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.

DBS Checks and Costs

Any applicants who are offered posts requiring a DBS check as part of their employment check will have the cost of this check (at the current rate) deducted from their salary. Please see link in Supporting Information section for more details on DBS checks and costs.

Details

Date posted

07 November 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year

Contract

Permanent

Working pattern

Full-time

Reference number

C9365-25-0932-3

Job locations

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD


Job description

Job responsibilities

To ensure the confidentiality of all patient information and Trust business.

To comply with all Trust Policies and Procedures.

In accordance with the Trust's Health and Safety Policy, the postholder must take reasonable care of their own health and safety and that of others who may be affected by their acts or omissions at work.

The postholder must co-operate with staff in complying with any statutory requirements and participate in the workplace monitoring processes in order to help maintain a healthy, safe and secure workplace. To report any accidents, untoward incidents and complaints in accordance with risk management and trust policy.

To create and maintain positive working relationships with colleagues and other staff within the workplace. To act always in a manner which will promote a good image of the ward / department.

To contribute / to participate in any initiatives to improve the quality of service to patients.

Job description

Job responsibilities

To ensure the confidentiality of all patient information and Trust business.

To comply with all Trust Policies and Procedures.

In accordance with the Trust's Health and Safety Policy, the postholder must take reasonable care of their own health and safety and that of others who may be affected by their acts or omissions at work.

The postholder must co-operate with staff in complying with any statutory requirements and participate in the workplace monitoring processes in order to help maintain a healthy, safe and secure workplace. To report any accidents, untoward incidents and complaints in accordance with risk management and trust policy.

To create and maintain positive working relationships with colleagues and other staff within the workplace. To act always in a manner which will promote a good image of the ward / department.

To contribute / to participate in any initiatives to improve the quality of service to patients.

Person Specification

Experience

Essential

  • Well motivated
  • Flexible attitude to routine / non routine work
  • Calm approach to work duties
  • Appreciates when to refer / seek assistance
  • Tactful, patient, good listener
  • Able to work as part of ward/ department team
  • Understanding of Ward Clerk role in relation to delivering high quality
  • patient care

Desirable

  • Previous ward clerk / clerical team assistant experience
  • Previous clerical / reception experience in hospital environment
  • Familiarity with computerised patient information systems

Qualifications

Essential

  • Basic inputting / keyboard skills.
  • Good verbal communication skills
  • Good telephone manner
  • Able to pass on accurate written messages / write simple reports Educated to GCSE Grade C, including English and Maths
  • information governance aware
Person Specification

Experience

Essential

  • Well motivated
  • Flexible attitude to routine / non routine work
  • Calm approach to work duties
  • Appreciates when to refer / seek assistance
  • Tactful, patient, good listener
  • Able to work as part of ward/ department team
  • Understanding of Ward Clerk role in relation to delivering high quality
  • patient care

Desirable

  • Previous ward clerk / clerical team assistant experience
  • Previous clerical / reception experience in hospital environment
  • Familiarity with computerised patient information systems

Qualifications

Essential

  • Basic inputting / keyboard skills.
  • Good verbal communication skills
  • Good telephone manner
  • Able to pass on accurate written messages / write simple reports Educated to GCSE Grade C, including English and Maths
  • information governance aware

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Worcestershire Acute Hospitals NHS Trust

Address

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD


Employer's website

https://www.worcsacute.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Worcestershire Acute Hospitals NHS Trust

Address

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD


Employer's website

https://www.worcsacute.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Ward Manager

Kathryn Jackson

kathryn.jackson4@nhs.net

01905760561

Details

Date posted

07 November 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year

Contract

Permanent

Working pattern

Full-time

Reference number

C9365-25-0932-3

Job locations

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD


Supporting documents

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