Job summary
An exciting opportunity has arisen within the Women's and Children's Directorate for a Booking Coordinator to work as part of the Gynaecology team. We are a strong, proactive team who welcome innovation and adaptability within the service.
This is a part time position for 17.5 hours to cover Maternity Leave. Applicants can work at either Worcester Royal Hospital and Kidderminster Treatment Centre.
As well as being part of the busy department, you'll be required to prioritise your own workload on a day-to-day basis. Excellent IT and communication skills are essential for this role.
You will demonstrate excellent organisational skills, must be flexible in approach, able to exercise initiative and demonstrate a consistently high standard of professionalism, being aware of the need for confidentiality and integrity. We would require a strong communicator and dedicated team player.
We can offer you a friendly and supportive work environment where your work is valued. If this sounds like the role for you then apply now or email us to find out more. Informal enquiries are welcomed by contacting Lara Di Placido, Directorate Support Officer on email laradiplacido@nhs.net
Main duties of the job
The chosen candidate will be required to demonstrate the Trust values, the responsibilities of the job description and person specification. Commitment and compassion for patients and the quality of care they receive will be imperative. You'll be responsible for booking patients appointments and ensuring they are seen in a timely manner, being aware of breach deadlines and escalating where appropriate. Having a good understanding of how and when the clinics run is crucial, the role will include cancelling and reinstating clinics sometimes last minute, so an ability to be flexible in your approach to competing demands would be advantageous.
You will manage and administer the waiting lists for the Hysteroscopy, Myosure and Minor Procedures clinics, selecting, sending for and booking patients in chronological order and according to prioritisation. The waiting list must be kept accurate and up to date at all times. Ensure patients receive the correct instructions and correspondence related to their specific procedure.
To book patients for appointments face-face or via telephone in a professional and timely manner. Administer the partial or full booking process for elective/surveillance admissions, generating acknowledgement letters, invitation letters, reminders and notifying non-responders of their removal from waiting lists. Notify Consultant secretaries/GPs of non-responders for further action.
About us
Worcestershire Acute Hospitals NHS Trust is a large
acute and specialised hospital trust that provides a range of local acute
services to the residents of Worcestershire and more specialised services to a
larger population in Herefordshire and beyond.
The Trust operates hospital-based services from
three sites in Kidderminster, Redditch and Worcester
Our workforce is more than 7,000 strong, and our
caring staff are recognised as providing good and outstanding patient-centred
care. You could be one of them.
We are committed to recruiting the best people to
work with us. Our values, which we ask all staff to demonstrate, underpin our
everyday work and remain firmly at the heart of all we do.
Being open and honest
Ensuring people feel cared for
Showing respect to everyone
We are proud to have achieved Timewise
accreditation - this means we are committed to embedding flexible working
within our organisation as a flex positive employer.
DBS Checks and Costs
Any applicants who are offered posts requiring a
DBS check as part of their employment check will have the cost of this check
(at the current rate) deducted from their salary. Please see link in Supporting
Information section for more details on DBS checks and costs.
Job description
Job responsibilities
The purpose of this role is to:
- ensure the efficient and effective administration of Gynaecology waiting lists
and scheduling of patients.
- ensure
personal skills and knowledge relating to waiting time targets and booking
processes, as per the guidelines and procedures.
- work effectively as a team member and rotate across all administration tasks
undertaken within the office.
- deal with patients, relatives and others members of the public and staff
politely and efficiently, as the same time complying with Trust policies and
procedures.
- ensure
confidentiality and security of patient information and Trust business.
The
post has no line management or budgetary responsibility.
Please see the Job Description for full details about the role.
Job description
Job responsibilities
The purpose of this role is to:
- ensure the efficient and effective administration of Gynaecology waiting lists
and scheduling of patients.
- ensure
personal skills and knowledge relating to waiting time targets and booking
processes, as per the guidelines and procedures.
- work effectively as a team member and rotate across all administration tasks
undertaken within the office.
- deal with patients, relatives and others members of the public and staff
politely and efficiently, as the same time complying with Trust policies and
procedures.
- ensure
confidentiality and security of patient information and Trust business.
The
post has no line management or budgetary responsibility.
Please see the Job Description for full details about the role.
Person Specification
Skills/Knowledge
Essential
- Understanding and working knowledge of Microsoft Office Packages and IT systems.
- Strong telephone etiquette, the ideal candidate will exhibit a courteous and respectful approach when communicating with patients, colleagues, and external parties.
- Excellent verbal and written communication skills.
- Good organisational skills and the ability to multi-task effectively, whilst dealing with competing priorities.
- Escalates urgent issues promptly and efficiently, ensuring that necessary actions are taken to address and resolve high priority matters effectively.
Desirable
- Knowledge or familiarity with key NHS systems i.e. PAS, Bluespier, CLIP.
- Awareness of good Health & Safety Protocols.
- Experience in word processing, audio, copy typing skills.
Personal Qualities
Essential
- Able to work collaboratively as part of a team.
- Always demonstrates a high level of professionalism.
- Compassionate when dealing with patients and their families.
- Adaptable and flexible to everchanging situations.
Desirable
- Capable of working independently, taking initiative to handle tasks proactively.
Trust Values and Behaviours
Essential
- Able to demonstrate our Trust values and behaviours: -
- Being open and honest. We all communicate clearly and honestly, asking for help when we need it, and making it easier for the people around us to share ideas and concerns.
-
- Ensuring people feel cared for. We all take responsibility for actively supporting and nurturing a kind and compassionate environment for ourselves and others.
-
- Showing respect for everyone. We all act with consideration and fairness, valuing each other as individuals and appreciating our different perspectives.
Experience
Essential
- Previous administrative, secretarial, or clerical experience.
Desirable
- Experience of working within Obstetrics & Gynaecology.
- Understanding of NHS reporting requirements. i.e.18 week pathway
Qualifications
Essential
- GCSE A-C Grade in English & Maths
Desirable
- RSA II Typing
- Desire to work towards Amspar Diploma or equivalent qualification.
Person Specification
Skills/Knowledge
Essential
- Understanding and working knowledge of Microsoft Office Packages and IT systems.
- Strong telephone etiquette, the ideal candidate will exhibit a courteous and respectful approach when communicating with patients, colleagues, and external parties.
- Excellent verbal and written communication skills.
- Good organisational skills and the ability to multi-task effectively, whilst dealing with competing priorities.
- Escalates urgent issues promptly and efficiently, ensuring that necessary actions are taken to address and resolve high priority matters effectively.
Desirable
- Knowledge or familiarity with key NHS systems i.e. PAS, Bluespier, CLIP.
- Awareness of good Health & Safety Protocols.
- Experience in word processing, audio, copy typing skills.
Personal Qualities
Essential
- Able to work collaboratively as part of a team.
- Always demonstrates a high level of professionalism.
- Compassionate when dealing with patients and their families.
- Adaptable and flexible to everchanging situations.
Desirable
- Capable of working independently, taking initiative to handle tasks proactively.
Trust Values and Behaviours
Essential
- Able to demonstrate our Trust values and behaviours: -
- Being open and honest. We all communicate clearly and honestly, asking for help when we need it, and making it easier for the people around us to share ideas and concerns.
-
- Ensuring people feel cared for. We all take responsibility for actively supporting and nurturing a kind and compassionate environment for ourselves and others.
-
- Showing respect for everyone. We all act with consideration and fairness, valuing each other as individuals and appreciating our different perspectives.
Experience
Essential
- Previous administrative, secretarial, or clerical experience.
Desirable
- Experience of working within Obstetrics & Gynaecology.
- Understanding of NHS reporting requirements. i.e.18 week pathway
Qualifications
Essential
- GCSE A-C Grade in English & Maths
Desirable
- RSA II Typing
- Desire to work towards Amspar Diploma or equivalent qualification.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
