Job summary
We are looking for a part-time enthusiastic, friendly and efficient Receptionist to join our team on the Womens Health Unit at The Alexandra Hospital, Redditch. This is a 17-hour post worked as standard across shifts on Monday -Friday but with occasional Saturdays.
We provide a high quality ambulatory gynaecology service for women across Worcestershire to include diagnostics and treatments using outpatient hysteroscopy, cystoscopy, colposcopy, minor procedures and diagnostic ultrasound scanning. This is an interesting and varied speciality, which can be emotionally demanding but is hugely rewarding for a person that is passionate about Womens Health. We have a cheerful and skilled nursing team on the unit and work closely with the medics to provide our services.
We are keen to find someone who is personable, kind and able to put people at ease when they attend the unit. You will need excellent communication skills to engage with patients, their loved ones and colleagues. You will need the ability to work as part of the team and under pressure to flexibly support the Gynaecology team. You will need previous administrative experience, preferably within a hospital, good organisational and IT skills, ability to prioritise and initiative to work unsupervised when necessary.
Main duties of the job
To provide a welcoming reception service, handling initial enquiries and taking accurate and essential registration details from patients, visitors and health care professionals such as the ambulance service
To assist patients and visitors in resolving any queries
To liaise with patients, relatives and other members of the public politely and efficiently, ensuring confidentiality and security of patient information as per Trust policy and in line with Information Governance guidance
To provide administrative and clerical support to the clinical and nursing staff within gynaecology services
To ensure the availability of accurate patient records and documentation as per Trust policies and procedures
About us
Worcestershire Acute Hospitals NHS Trust is a large
acute and specialised hospital trust that provides a range of local acute
services to the residents of Worcestershire and more specialised services to a
larger population in Herefordshire and beyond.
The Trust operates hospital-based services from
three sites in Kidderminster, Redditch and Worcester
Our workforce is more than 7,000 strong, and our
caring staff are recognised as providing good and outstanding patient-centred
care. You could be one of them.
We are committed to recruiting the best people to
work with us. Our values, which we ask all staff to demonstrate, underpin our
everyday work and remain firmly at the heart of all we do.
Being open and honest
Ensuring people feel cared for
Showing respect to everyone
We are proud to have achieved Timewise
accreditation - this means we are committed to embedding flexible working
within our organisation as a flex positive employer.
DBS Checks and Costs
Any applicants who are offered posts requiring a
DBS check as part of their employment check will have the cost of this check
(at the current rate) deducted from their salary. Please see link in Supporting
Information section for more details on DBS checks and costs.
Job description
Job responsibilities
Job Purpose
To liaise with patients, relatives and other members of the public politely and efficiently, ensuring confidentiality and security of patient information as per Trust policy and in line with Information Governance guidance
Key Duties
To receive general telephone calls, recording messages and responding to initial enquiries, referring the call to the relevant member of staff, as appropriate. To make telephone calls on behalf of the Nursing/Medical team as directed
To file reports, correspondence, forms, etc. in patients notes in an ordered manner, to facilitate the efficient retrieval of such documentation on request
Stock and equipment ordering and monitoring, stationary orders, personnel administration, arranging repairs
General Duties:
Job description
Job responsibilities
Job Purpose
To liaise with patients, relatives and other members of the public politely and efficiently, ensuring confidentiality and security of patient information as per Trust policy and in line with Information Governance guidance
Key Duties
To receive general telephone calls, recording messages and responding to initial enquiries, referring the call to the relevant member of staff, as appropriate. To make telephone calls on behalf of the Nursing/Medical team as directed
To file reports, correspondence, forms, etc. in patients notes in an ordered manner, to facilitate the efficient retrieval of such documentation on request
Stock and equipment ordering and monitoring, stationary orders, personnel administration, arranging repairs
General Duties:
Person Specification
Personal Qualities
Essential
- Good time management
- Able to apply a practical problem solving approach in everyday situations
- Demonstrates confidential and effective written and verbal communication skills, with the
- Ability to empathise, be supportive and sensitive to the needs of others
- Demonstrates an awareness of diversity in the workplace.
- Demonstrates an enthusiastic and flexible approach
- Demonstrates excellent customer care and telephone skills
- Ability to apply attention to detail
- Self-motivated
- Demonstrates an enthusiastic and flexible approach
Desirable
- Able to work flexible days/hours
Experience
Essential
- Previous knowledge or experience of working in an office and/or customer care environment, undertaking administrative duties
Desirable
- Previous NHS experience in a similar role
Knowledge and skills
Essential
- Proficient keyboard skills
- Computer literate with an ability to navigate around various systems and software packages including MS Office, Outlook, the internet and databases
- Ability to work effectively in a team and under direction on routine tasks without the need for supervision, prioritising and managing workload
- Able to use own initiative
Desirable
- Previous experience in the use of Trust IT systems
Other Job Requirements
Essential
- Ability to move equipment within health and safety guidelines
- Demonstrates an awareness of health and safety issues for clinic environment and personal safety
Qualifications
Essential
- Educated to GCSE Grade C, including English and Maths or equivalent
- Knowledge of administration and/or office procedures
- Willing to undertake personal development
Desirable
- NVQ3 or equivalent qualification in relevant subject
Person Specification
Personal Qualities
Essential
- Good time management
- Able to apply a practical problem solving approach in everyday situations
- Demonstrates confidential and effective written and verbal communication skills, with the
- Ability to empathise, be supportive and sensitive to the needs of others
- Demonstrates an awareness of diversity in the workplace.
- Demonstrates an enthusiastic and flexible approach
- Demonstrates excellent customer care and telephone skills
- Ability to apply attention to detail
- Self-motivated
- Demonstrates an enthusiastic and flexible approach
Desirable
- Able to work flexible days/hours
Experience
Essential
- Previous knowledge or experience of working in an office and/or customer care environment, undertaking administrative duties
Desirable
- Previous NHS experience in a similar role
Knowledge and skills
Essential
- Proficient keyboard skills
- Computer literate with an ability to navigate around various systems and software packages including MS Office, Outlook, the internet and databases
- Ability to work effectively in a team and under direction on routine tasks without the need for supervision, prioritising and managing workload
- Able to use own initiative
Desirable
- Previous experience in the use of Trust IT systems
Other Job Requirements
Essential
- Ability to move equipment within health and safety guidelines
- Demonstrates an awareness of health and safety issues for clinic environment and personal safety
Qualifications
Essential
- Educated to GCSE Grade C, including English and Maths or equivalent
- Knowledge of administration and/or office procedures
- Willing to undertake personal development
Desirable
- NVQ3 or equivalent qualification in relevant subject
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
