Job summary
HEREFORD GENERAL HOSPITAL & WORCESTERSHIRE
ROYAL HOSPITAL
Healthcare Assistant / Receptionist
Band 3
15 hrs per week
We require a talented and
committed HCA to fill the Band 3 role at Hereford providing high quality
support to patients living with HIV. The
candidate will also be required to work at our Worcestershire Royal Hospital
site on occasions.
The appointed candidate will
support the HIV CNS and the Consultant in effectively managing a highly complex
clinical caseload. This involves prioritizing needs to ensure that an efficient
service is provided. You will help support the team looking after patients
undergoing assessment and treatment of HIV.
You will work as a member of
the multi-professional team supporting consultants and nurse-led clinics.
This role includes providing
reception duties and booking appointments as appropriate.
The hours for this position
are flexible but must be worked over 2 days a week. On a Thursday you will be working in the clinic at Worcestershire Royal Hospital and another day will be working in the Clinic at Hereford Hospital.
This post holder will work
very closely with WAHT team in particular to develop ways to encourage patients
to access the HIV service.
For informal visits or further
information please contact:
Matron Georgina Darby on
Direct Dial: 01905 733883 or EXT: 30550 bleep 662 via Switchboard 01905 763333.
Main duties of the job
To
accompany patients where clinical support is indicated.
Taking
and recording and monitoring of patient observations to include, blood
pressure, pulse, oxygen saturations, temperature and respirations. This
includes accurate calculation and recording of NEWS 2 (early warning score) and
escalation to registered staff as indicated by score.
Blood
Glucose Monitoring.
Undertake
asymptomatic sexual health screening as directed by the CNS.
To work
within the phlebotomy service when required.
To
cover reception duties and book appointments as appropriate.
To
answer telephone calls, bleep etc. and take messages informing appropriate
persons of the call or bleep received.
To
assist in the transferring of patients using correct manual handling techniques
and equipment as appropriate.
Answer
the telephone, refer to appropriate person.
Answer
bleeps, taking accurate messages and relay to appropriate person.
Be
aware of the need to greet visitors to the ward/department and ascertain the
purpose of their visit.
Demonstrate
knowledge and understanding of health and safety at work in order to maintain a
safe environment.
Reception/telephone
duties.
Preparing
notes - using both electronic and manual systems.
Assist
in the preparation of medical and nursing notes for clinics.
About us
Worcestershire Acute Hospitals NHS Trust is a large
acute and specialised hospital trust that provides a range of local acute
services to the residents of Worcestershire and more specialised services to a
larger population in Herefordshire and beyond.
The Trust operates hospital-based services from
three sites in Kidderminster, Redditch and Worcester
Our workforce is more than 7,000 strong, and our
caring staff are recognised as providing good and outstanding patient-centred
care. You could be one of them.
We are committed to recruiting the best people to
work with us. Our values, which we ask all staff to demonstrate, underpin our
everyday work and remain firmly at the heart of all we do.
Being open and honest
Ensuring people feel cared for
Showing respect to everyone
We are proud to have achieved Timewise
accreditation - this means we are committed to embedding flexible working
within our organisation as a flex positive employer.
DBS Checks and Costs
Any applicants who are offered posts requiring a
DBS check as part of their employment check will have the cost of this check
(at the current rate) deducted from their salary. Please see link in Supporting
Information section for more details on DBS checks and costs.
Job description
Job responsibilities
To
accompany patients where clinical support is indicated.
To
chaperone patients as required.
Taking
and recording and monitoring of patient observations to include, blood
pressure, pulse, oxygen saturations, temperature and respirations. This
includes accurate calculation and recording of NEWS 2 (early warning score) and
escalation to registered staff as indicated by score.
Blood
Glucose Monitoring.
Undertake
asymptomatic sexual health screening as directed by the CNS.
To work
within the phlebotomy service when required.
To
respond to patient requests for non-clinical information.
To
respond appropriately to clinical emergencies.
To
cover reception duties and book appointments as appropriate.
To
answer telephone calls, bleep etc. and take messages informing appropriate
persons of the call or bleep received.
To
assist in the transferring of patients using correct manual handling techniques
and equipment as appropriate.
To
attend to the activities of daily living needs of patients e.g. mobility, if
required.
To
report immediately to the Nurse in Charge any observed change in a patients
condition or any concern expressed by a patient about nursing care or medical
treatment.
Demonstrate
knowledge of Health and Safety at work in order to maintain a safe environment.
To
maintain professional/personal development.
Communication and relationships:
The
Healthcare Assistants relationship with both staff and patients should be
discreet, bearing in mind that all information regarding patients must be kept
confidential.
Report
to the nurse in charge of the ward/department matters of concern relating to
patients and the ward/department environment.
Answer
the telephone, refer to appropriate person.
Answer
bleeps, taking accurate messages and relay to appropriate person.
Attend
ward/department meetings when appropriate.
Be
aware of the need to greet visitors to the ward/department and ascertain the
purpose of their visit.
Demonstrate
knowledge and understanding of health and safety at work in order to maintain a
safe environment.
To
ensure the privacy and dignity of patients at all times.
Cleaning:
Maintain
tidiness and cleanliness of areas and equipment as instructed and complete all
necessary paperwork relating to this in line with Trust Guidelines.
Clerical duties:
Undertake
a range of clerical duties service, this may involve:
o
Reception/telephone
duties.
o
Basic
computer skills
o
Stock
Control.
o
Preparing
notes - using both electronic and manual systems.
o
Assist
in the preparation of medical and nursing notes for clinics.
Job description
Job responsibilities
To
accompany patients where clinical support is indicated.
To
chaperone patients as required.
Taking
and recording and monitoring of patient observations to include, blood
pressure, pulse, oxygen saturations, temperature and respirations. This
includes accurate calculation and recording of NEWS 2 (early warning score) and
escalation to registered staff as indicated by score.
Blood
Glucose Monitoring.
Undertake
asymptomatic sexual health screening as directed by the CNS.
To work
within the phlebotomy service when required.
To
respond to patient requests for non-clinical information.
To
respond appropriately to clinical emergencies.
To
cover reception duties and book appointments as appropriate.
To
answer telephone calls, bleep etc. and take messages informing appropriate
persons of the call or bleep received.
To
assist in the transferring of patients using correct manual handling techniques
and equipment as appropriate.
To
attend to the activities of daily living needs of patients e.g. mobility, if
required.
To
report immediately to the Nurse in Charge any observed change in a patients
condition or any concern expressed by a patient about nursing care or medical
treatment.
Demonstrate
knowledge of Health and Safety at work in order to maintain a safe environment.
To
maintain professional/personal development.
Communication and relationships:
The
Healthcare Assistants relationship with both staff and patients should be
discreet, bearing in mind that all information regarding patients must be kept
confidential.
Report
to the nurse in charge of the ward/department matters of concern relating to
patients and the ward/department environment.
Answer
the telephone, refer to appropriate person.
Answer
bleeps, taking accurate messages and relay to appropriate person.
Attend
ward/department meetings when appropriate.
Be
aware of the need to greet visitors to the ward/department and ascertain the
purpose of their visit.
Demonstrate
knowledge and understanding of health and safety at work in order to maintain a
safe environment.
To
ensure the privacy and dignity of patients at all times.
Cleaning:
Maintain
tidiness and cleanliness of areas and equipment as instructed and complete all
necessary paperwork relating to this in line with Trust Guidelines.
Clerical duties:
Undertake
a range of clerical duties service, this may involve:
o
Reception/telephone
duties.
o
Basic
computer skills
o
Stock
Control.
o
Preparing
notes - using both electronic and manual systems.
o
Assist
in the preparation of medical and nursing notes for clinics.
Person Specification
Qualifications
Essential
- NVQ Level 3 in Direct Care, or equivalent.
- Key Skills literacy/numeracy or equivalent.
- Venepuncture competencies.
Desirable
- Venepuncture Certificate.
- Care certificate.
- NVQ Assessor Qualification.
Experience
Essential
- Previous experience in a caring environment.
- Experience of working within outpatients.
- Previous administration experience.
Other Job Requirements
Essential
- Ability to undertake manual handling and movement tasks.
- Able to travel countywide / cross-sites.
Skills and Knowledge
Essential
- Able to work independently and as part of a team.
- Flexible working capacity
- Able to work under pressure.
Person Specification
Qualifications
Essential
- NVQ Level 3 in Direct Care, or equivalent.
- Key Skills literacy/numeracy or equivalent.
- Venepuncture competencies.
Desirable
- Venepuncture Certificate.
- Care certificate.
- NVQ Assessor Qualification.
Experience
Essential
- Previous experience in a caring environment.
- Experience of working within outpatients.
- Previous administration experience.
Other Job Requirements
Essential
- Ability to undertake manual handling and movement tasks.
- Able to travel countywide / cross-sites.
Skills and Knowledge
Essential
- Able to work independently and as part of a team.
- Flexible working capacity
- Able to work under pressure.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
