Job summary
To provide a comprehensive support service to the medical secretarial team and Consultants and supporting teams within the Urology team. To work collaboratively with other medical secretarial colleagues to ensure clinical correspondence is produced and distributed within acceptable timescales. The post holder will carry out his/her duties in such a way as to make a direct and positive contribution to the organisation of the work. It is essential that the post holder should exercise initiative commensurate with the role and that confidentiality be maintained at all times
Main duties of the job
To provide administrative assistance and secretarial support to the Consultants and Senior medical staff within the urology Directorate.
To prioritise workload as appropriate and to familiarize his / herself with all aspects of office procedures in order to facilitate the day to day running of the office.
To type Urology clinical staff correspondence, e.g. transcribe digital dictation.
To generate operation notes and letters, discharge summaries and other official correspondence, including self-generated non-routine correspondence if required.
To deal with day-to-day incoming mail according to the office policy, assigning priority and/or taking any necessary action without reference to consultant staff if necessary.
To assist in the management of waiting lists by :-
Ensuring that patient details are entered correctly onto waiting lists.
Liaising with admissions office staff to ensure patients are sent for to come into hospital.
Ensuring information on the patient administration system is up to date at all times.
Ensuring medical records are made available to the relevant departments.
To assist with the validation of patients awaiting outpatient and inpatient attendance.
To book appointments for clinic & diagnostic procedures.
About us
Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.
Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.
The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester
Our workforce is over 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.
We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.
Our objectives are simple:
- Best services for local people
- Best experience of care and best outcomes for our patients
- Best use of resources
- Best people
Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.
We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.
Job description
Job responsibilities
Key Working Relationships:
Internal: Directorate Management team, Consultant medical staff & CNS, medical secretaries, receptionists, ward clerks, ward and departmental staff
External: Patients / Carers, General Practices, other providers
Risk Assessment:
Works with display screen equipment for prolonged periods.
Involves manual handling activities.
Sitting for prolonged periods
Job Purpose:
To provide administrative assistance and secretarial support to the Consultants and Senior medical staff
Key Duties:
To provide administrative assistance and secretarial support to the Consultants and Senior medical staff within the urology Directorate.
To prioritise workload as appropriate and to familiarize his / herself with all aspects of office procedures in order to facilitate the day to day running of the office.
To type Urology clinical staff correspondence, e.g. transcribe digital dictation.
To generate operation notes and letters, discharge summaries and other official correspondence, including self-generated non-routine correspondence if required.
To deal with day-to-day incoming mail according to the office policy, assigning priority and/or taking any necessary action without reference to consultant staff if necessary.
To assist in the management of waiting lists by :-
Ensuring that patient details are entered correctly onto waiting lists.
Liaising with admissions office staff to ensure patients are sent for to come into hospital.
Ensuring information on the patient administration system is up to date at all times.
Ensuring medical records are made available to the relevant departments.
To assist with the validation of patients awaiting outpatient and inpatient attendance.
To be familiar with the requirement for the recording of patient details in relation to the 18 week pathway.
To be familiar with the National and Local 18 week initiative / objectives / requirements.
To be familiar with the National Cancer targets & local best practice pathways.
To book appointments for clinic & diagnostic procedures.
To maintain patients records and track notes electronically in a manner acceptable to the trust.
To ensure that patients case notes are maintained in good order, including appropriate filing of results and correspondence.
To be responsible for the monitoring of investigation dates and results and bringing these to the attention of the relevant Consultant.
To observe absolute confidentiality of all information obtained in the course of your work.
To participate in the collection and transmission of information to enable the Directorate to meet its objectives.
To familiarize his / herself with the Trust Information Systems and any changes in the facility of the systems.
To undertake any other duties as required by the Directorate Support Manager in accordance with the needs of the service.
Vision and Values:
The Trust aims to provide local services for local people. It has developed its vision to reflect this commitment.
To continue to be the major provider of acute/specialist services for the people of Worcestershire (and wider) with a strong reputation for providing outstanding, high quality, reliable, accessible and integrated healthcare for local people
Driving this commitment are the Trust-wide signature behaviours:
Do what we say we will do
No Delays, every day
We listen, we learn, we lead
Work together, celebrate together
Job description
Job responsibilities
Key Working Relationships:
Internal: Directorate Management team, Consultant medical staff & CNS, medical secretaries, receptionists, ward clerks, ward and departmental staff
External: Patients / Carers, General Practices, other providers
Risk Assessment:
Works with display screen equipment for prolonged periods.
Involves manual handling activities.
Sitting for prolonged periods
Job Purpose:
To provide administrative assistance and secretarial support to the Consultants and Senior medical staff
Key Duties:
To provide administrative assistance and secretarial support to the Consultants and Senior medical staff within the urology Directorate.
To prioritise workload as appropriate and to familiarize his / herself with all aspects of office procedures in order to facilitate the day to day running of the office.
To type Urology clinical staff correspondence, e.g. transcribe digital dictation.
To generate operation notes and letters, discharge summaries and other official correspondence, including self-generated non-routine correspondence if required.
To deal with day-to-day incoming mail according to the office policy, assigning priority and/or taking any necessary action without reference to consultant staff if necessary.
To assist in the management of waiting lists by :-
Ensuring that patient details are entered correctly onto waiting lists.
Liaising with admissions office staff to ensure patients are sent for to come into hospital.
Ensuring information on the patient administration system is up to date at all times.
Ensuring medical records are made available to the relevant departments.
To assist with the validation of patients awaiting outpatient and inpatient attendance.
To be familiar with the requirement for the recording of patient details in relation to the 18 week pathway.
To be familiar with the National and Local 18 week initiative / objectives / requirements.
To be familiar with the National Cancer targets & local best practice pathways.
To book appointments for clinic & diagnostic procedures.
To maintain patients records and track notes electronically in a manner acceptable to the trust.
To ensure that patients case notes are maintained in good order, including appropriate filing of results and correspondence.
To be responsible for the monitoring of investigation dates and results and bringing these to the attention of the relevant Consultant.
To observe absolute confidentiality of all information obtained in the course of your work.
To participate in the collection and transmission of information to enable the Directorate to meet its objectives.
To familiarize his / herself with the Trust Information Systems and any changes in the facility of the systems.
To undertake any other duties as required by the Directorate Support Manager in accordance with the needs of the service.
Vision and Values:
The Trust aims to provide local services for local people. It has developed its vision to reflect this commitment.
To continue to be the major provider of acute/specialist services for the people of Worcestershire (and wider) with a strong reputation for providing outstanding, high quality, reliable, accessible and integrated healthcare for local people
Driving this commitment are the Trust-wide signature behaviours:
Do what we say we will do
No Delays, every day
We listen, we learn, we lead
Work together, celebrate together
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
Desirable
Experience
Essential
- Medical Audio/Copy Typing
Desirable
- Experience of working in a hospital setting
Knowledge and skills
Essential
- Experience of working with Microsoft Office. Especially Exel, Word and Outlook
Desirable
- Experience of working with bespoke systems in the trust. i.e. PAS and Bluespier
Past Experience
Essential
- Have prior experience of working in a fast paced office environment
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
Desirable
Experience
Essential
- Medical Audio/Copy Typing
Desirable
- Experience of working in a hospital setting
Knowledge and skills
Essential
- Experience of working with Microsoft Office. Especially Exel, Word and Outlook
Desirable
- Experience of working with bespoke systems in the trust. i.e. PAS and Bluespier
Past Experience
Essential
- Have prior experience of working in a fast paced office environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
