Worcestershire Acute Hospitals NHS Trust

Radiology Duty Administrator

The closing date is 15 October 2025

Job summary

*** This vacancy is currently only open to Herefordshire and Worcestershire NHS staff ***

Worcester Acute Hospitals Radiology department has an exciting opportunity for an enthusiastic and highly motivated individual, to join our small team of staff, who work alongside our Consultant Radiologists as a duty administration support and report allocation administrator.

The successful candidate will require excellent communication skills and an ability to manage demanding and conflicting workloads. Experience within and NHS and Radiology setting would be an advantage.

As the Duty and allocation Administrator, you will be responsible for responding to and managing all enquires to the Consultant Radiologist on duty, responding to all enquiries and re-directing as appropriate, identifying any clinical urgent enquires and ensuring they are responded to accordingly. In addition will offer support to the allocation of images for reporting, ensuring internal and external standards are achieved.

The post holder will work as part of a team, providing administration cover over 12 hour days, 7 days per week.

This post is part-time, 24 hours per week, this will be variable days and will include some evening and weekend working.

Main duties of the job

The objectives of this role, is to provide support to the Duty Radiologist, managing all communication with the duty Radiologist to ensure effective efficient means of communication is made to obtain a prompt response and ensure appropriate action is taken or advised. In conjunction with this, work alongside the Radiology Allocations team, ensuring that the countywide reporting requirements are appropriately managed and monitored, to acquire reports within clinical KPI`s and ensure no delays to patient care.

The post holder will be based in the Radiology Department, working with a variety of clinical, medical and administrative teams within the Trust, and will be responsible for providing high level, comprehensive administrative support for one or more clinicians and their team within the Radiology department.

The role will be required to work evenings and weekends on a rotation.

About us

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester

Our workforce is more than 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.everyday work and remain firmly at the heart of all we do.

We are committed to recruiting the best people to work with us. Our values, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

Being open and honest

Ensuring people feel cared for

Showing respect to everyone

We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.

DBS Checks and Costs

Any applicants who are offered posts requiring a DBS check as part of their employment check will have the cost of this check (at the current rate) deducted from their salary. Please see link in Supporting Information section for more details on DBS checks and costs.

Date posted

01 October 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year

Contract

Permanent

Working pattern

Part-time

Reference number

C9365-25-0793-1

Job locations

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD

Job description

Job responsibilities

Clinical

Develop and maintain a good knowledge of Radiology exams/procedures and associated requirement i.e preparation, during the exam and any required aftercare to ensure a safe delivery of practice/service.

To be the first point of contact for Consultants, GPs, referrers and other healthcare professionals contacting the department, for advice from the duty Radiologist, transferring calls when appropriate, taking precise information to pass details to Duty Radiologist, ensuring clinical priority is identified and escalated and that all enquiries are responded to in a timely fashion.

To demonstrate excellent communication and interpersonal skills including the ability to exercise diplomacy and an excellent telephone manner.

Demonstrate compassion through effective relationships based on empathy, respect and dignity.

Support the team to deliver care that helps improve the health of the individual and wider community.

Support the team in demonstrating compassion through effective relationships based on empathy, respect and dignity.

Develop own competence to deliver effective care and treatments through improving clinical/technical knowledge / skill, and expertise.

Support colleagues and senior staff to help promote good team morale, leading by example with ones own professional behaviour.

To be aware of the current Ionising Radiation Regulations if working in areas involved with radiation, Employers procedures and adherence to the relevant local rules.

To be aware of the potential hazards of strong magnetic fields if working in MRI.

To be able to confidently and competently use the departmental Radiology Information System

To have a flexible approach and assist with any other duties as requested by the Radiology team, within the associated competencies of role

Liaise with other departments/wards within and outside WAHT to ensure a quality service for patients and clinicians.

Communication

Provide and receive information requiring discretion, sensitivity or persuasive skills:

o Exchange factual information with patients and other healthcare professionals using discretion, sensitivity and empathy as required.

Implement alternative methods of communication where required to ensure that patient safety is maintained.

Communicate any delays in a timely and professional manner.

Communicate effectively and empathetically with patients, carers, visitors and members of the multi-disciplinary team.

To develop and maintain appropriate intra and interdepartmental communication channels.

To occasionally receive and communicate sensitive information from/to some patients.

To be able to relate to all manner of patients with understanding and care, respecting their privacy and dignity to provide a caring and confidential service.

Promote and ensure the best available departmental environment for patients, visitors and staff.

Appropriate communication with individuals involved in the care of patients.

Respond appropriately to queries, take phone messages and pass on precise written and verbal information to patients/colleagues where appropriate.

Education

Participate in the development and promotion of a positive learning environment, which meets the needs of all learners within the department environment.

Participate in personal development reviews and work to achieve personal objectives/competencies.

Use reflection of experience to enhance development of self and others.

To participate in personal development needs that may be identified by the service leads or in the appraisal process in an agreed timeframe.

To assist qualified staff in the evaluation of resources to develop high standards of patient care and achieve value for money initiatives.

Administrative duties

To include registering the patient, updating patient records, bookings, extraction of work lists and all other associated RIS activities.

Maintain accurate records at all times:

Demonstrate awareness and evidence the importance of accurate data entry into hospital based systems/patient records.

Maintain accurate records of examination data within RIS, including additional comments in regards to any change in standard practice.

Understand the contingencies required when electronic systems fail and support the team as required.

Equipment duties

Adhere to the correct manual handling policy as advised during your mandatory training when moving any equipment.

Report any identified faults or concerns to maintain service provision.

Infection Prevention Control

Ensure compliance with all Infection Prevention and Control policies and procedures understanding your role in the prevention of infection in patients and staff.

Wear personal protective equipment when required.

Governance

Report any incidents on the Trust risk management system and participate in any requirements for incident investigations

To ensure you are aware of your responsibilities, supporting policies and undertake the appropriate level of training for your role.

Maintain professional boundaries and working relationships with patients and colleagues.

To be responsible for own mandatory training and ensure it is up to date as per trust requirements.

To ensure you remain up to date with department requirements/changes by attending departmental meetings when required, reading meeting minutes and monthly governance updates.

To be aware of and comply with all standards of conduct and care related to the Trust in general and the Department of Radiology in particular.

Demonstrate commitment to improving care and the patient experience to include participation in Quality Improvement Programmes.

Deliver a high standard of care in accordance with WAHT policies and procedures.

Finance, Information and Resources:

To adhere to and ensure the effective use of resources.

Health and safety

Maintain knowledge of Health and Safety at Work Act, ensuring appropriate measures are taken in respect of Health and Safety for patients, relatives, visitors, hospital staff and contractors.

To work at all times in a safe and responsible manner, ensuring own work practices comply with Trust and Directorate Policies on Health and Safety, Infection prevention and control ,COSSH, Security and Radiation Protection, and that any hazards are brought to the attention of the Radiographer in Charge.

To ensure that you have read, understood and signed local safety procedures i.e Radiation safety policy, IRMER procedures etc.

Be responsible for the appropriate health, safety and welfare matters affecting themselves, patients, visitors, professional and non-professional authorised staff within a designated, controlled or supervised area within the Diagnostic Imaging Department or the Trust.