Worcestershire Acute Hospitals NHS Trust

HCA Riverbank Paeds (PB ESR)

The closing date is 10 August 2025

Job summary

Child Healthcare Assistant

BAND: 2

Worcestershire Acute Hospitals NHS Trust

Riverbank Ward Paediatrics - CQC rated as GOOD.

FULL/PART TIME - PERMANENT

*** Please note we do not offer Certificates of Sponsorships for this role ***

We are looking for a Band 2 Healthcare Assistant to join our team on the Childrens Ward at Worcester Royal Hospital. You will have hospital experience due to the fast pace and high turnover of patients, working on an in-patients ward or Outpatients department. You will work alongside the wards multi-disciplinary teams of doctors, nurses, child healthcare assistants and other members of the health care team. In addition, you will also be a team player who is organised, reliable, and maintains professionalism and patient confidentiality at all times. As a child healthcare assistant you will undertake a range of clinical and non-clinical tasks and responsibilities in order to support the professionally qualified staff to provide a high-quality service and care.

The ability to work in a patient-facing environment is essential.

For informal enquires or to arrange an informal visit please contact Becky Magan Ward Manager Riverbank 01905 760588

Main duties of the job

To support professionally qualified staff in providing quality care for patients. This is a generic job description, which covers the range of duties that a healthcare assistant (direct patient care) may be required to undertake.

In addition the role will require the post holder to competently and regularly undertake cleaning and housekeeping duties as part of daily workload in line with service needs

The particular duties to be undertaken by the post holder will be determined by the department manager. Objectives, performance and training needs will be regularly reviewed in accordance with the Trusts Performance review guidelines.

If you are offered a position, we will apply for references covering the past three consecutive years of employment and/or training. Applicants should provide a full employment and training history, explaining any gaps or discrepancies. Unexplained periods will be explored during the interview and pre-employment checking process. Please note that any misleading or inaccurate information may result in the withdrawal of a conditional offer.

About us

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester

Our workforce is more than 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.

We are committed to recruiting the best people to work with us. Our values, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

Being open and honest

Ensuring people feel cared for

Showing respect to everyone

We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.

DBS Checks and Costs

Any applicants who are offered posts requiring a DBS check as part of their employment check will have the cost of this check (at the current rate) deducted from their salary. Please see link in Supporting Information section for more details on DBS checks and costs.

Details

Date posted

25 July 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

C9365-25-0686

Job locations

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD


Job description

Job responsibilities

1. Clinical

Assist the multi professional team to prepare and support children and young people undergoing treatment and/or investigations maintaining privacy and dignity at all times.

  • To comply with all Trust Policies and Procedures to maintain a safe working environment for patients and staff.
  • To undertake clinical procedures as defined by Trust protocol and procedures.
  • Demonstrate knowledge and understanding of health and safety at work in order to maintain a safe environment
  • To attend to the activities of daily living needs of patients, under the supervision and direction of a qualified nurse, to ensure that patients receive care appropriate to their needs. All care given must be documented in the patient record and countersigned by a trained nurse.
  • To report immediately to the Nurse in Charge any observed change in a patients condition or any concern expressed by a patient / carer about nursing or medical treatment to maintain patient safety and improve communication.
  • Ensure own actions help to maintain quality.
  • To undertake observations this includes temperature, pulse, respirations, blood pressure, oxygen saturation levels and conscious level using the AVPU score. Any variations must be reported immediately to trained staff to maintain patient safety.
  • Undertake routine assessment tasks related to the individuals health and wellbeing.
  • To obtain non-invasive clinical samples, as directed by a trained nurse, to ensure that the patient receives treatment appropriate to their needs.
  • To obtain blood samples as directed by trained nurse and with set criteria within own sphere of competence following recognised and assessed program of training
  • Assist in delivering programme of care to meet individuals health and wellbeing needs.
  • To respond appropriately to clinical emergencies to ensure the patient receives appropriate care.
  • To chaperone patients to other clinical departments, following assessment by a trained nurse, to maintain patient safety.

2. Communication

To answer telephone calls, bleeps etc. and to take messages informing appropriate persons of the call or bleep received.

To respond to patient / carer requests for non- clinical information to improve communication.

Establish and maintain communication with people on routine and operational matters.

To receive ward/department visitors in a hospitable manner to encourage good working relationships.

To act always in a manner which promotes positive working relationships and maintains the professional image of the Trust.

3. Clerical

To carry out reception and clerical duties competently when required to cover ward clerk when off.

Competent computer skills

Competent use of trust clinical systems within clinical governance framework

To assist in the maintenance of a safe and clean clinical environment to reduce the risk of infection.

Cleaning and tidying examination rooms/ clinic areas.

Be responsible for stock check and rotation

To alert those responsible for ordering equipment when stock are required.

Local Ward/Department Variation to Core Job Description

To communicate effectively with children and young people and their families

To rotate between Riverbank and Paediatric Assessment Unit

To be willing to develop new skills in area such as play, communication with children and families.

To be able to competently use all trust IT and clinical systems i.e. PAS, bluespier, intranet within clearly defined information governance framework.

To comply with trust child protection safeguarding procedures and attend mandatory training and updates.

This job description forms the basis of healthcare duties. You should be aware that there might be other specific assigned tasks relevant to a particular area of work.

Job description

Job responsibilities

1. Clinical

Assist the multi professional team to prepare and support children and young people undergoing treatment and/or investigations maintaining privacy and dignity at all times.

  • To comply with all Trust Policies and Procedures to maintain a safe working environment for patients and staff.
  • To undertake clinical procedures as defined by Trust protocol and procedures.
  • Demonstrate knowledge and understanding of health and safety at work in order to maintain a safe environment
  • To attend to the activities of daily living needs of patients, under the supervision and direction of a qualified nurse, to ensure that patients receive care appropriate to their needs. All care given must be documented in the patient record and countersigned by a trained nurse.
  • To report immediately to the Nurse in Charge any observed change in a patients condition or any concern expressed by a patient / carer about nursing or medical treatment to maintain patient safety and improve communication.
  • Ensure own actions help to maintain quality.
  • To undertake observations this includes temperature, pulse, respirations, blood pressure, oxygen saturation levels and conscious level using the AVPU score. Any variations must be reported immediately to trained staff to maintain patient safety.
  • Undertake routine assessment tasks related to the individuals health and wellbeing.
  • To obtain non-invasive clinical samples, as directed by a trained nurse, to ensure that the patient receives treatment appropriate to their needs.
  • To obtain blood samples as directed by trained nurse and with set criteria within own sphere of competence following recognised and assessed program of training
  • Assist in delivering programme of care to meet individuals health and wellbeing needs.
  • To respond appropriately to clinical emergencies to ensure the patient receives appropriate care.
  • To chaperone patients to other clinical departments, following assessment by a trained nurse, to maintain patient safety.

2. Communication

To answer telephone calls, bleeps etc. and to take messages informing appropriate persons of the call or bleep received.

To respond to patient / carer requests for non- clinical information to improve communication.

Establish and maintain communication with people on routine and operational matters.

To receive ward/department visitors in a hospitable manner to encourage good working relationships.

To act always in a manner which promotes positive working relationships and maintains the professional image of the Trust.

3. Clerical

To carry out reception and clerical duties competently when required to cover ward clerk when off.

Competent computer skills

Competent use of trust clinical systems within clinical governance framework

To assist in the maintenance of a safe and clean clinical environment to reduce the risk of infection.

Cleaning and tidying examination rooms/ clinic areas.

Be responsible for stock check and rotation

To alert those responsible for ordering equipment when stock are required.

Local Ward/Department Variation to Core Job Description

To communicate effectively with children and young people and their families

To rotate between Riverbank and Paediatric Assessment Unit

To be willing to develop new skills in area such as play, communication with children and families.

To be able to competently use all trust IT and clinical systems i.e. PAS, bluespier, intranet within clearly defined information governance framework.

To comply with trust child protection safeguarding procedures and attend mandatory training and updates.

This job description forms the basis of healthcare duties. You should be aware that there might be other specific assigned tasks relevant to a particular area of work.

Person Specification

Skills and Knowledge

Essential

  • Basic numeracy, good verbal and written communication skills.
  • Importance of legible handwriting.
  • Ability to maintain high standards of patient care and work with a confidential manner.
  • Basic IT Skills including access email and record information on a computer.

Desirable

  • Extended IT skills and knowledge of PAS, Bluespier and ICE requesting systems.
  • Willingness to undertake venepuncture and cannulation or
  • have venepuncture and cannulation competencies.

Experience

Essential

  • Previous experience of working as a Health Care Assistant in an acute hospital environment, Outpatient or day case setting.

Desirable

  • Experience of working with children within a health care setting.

Qualifications

Essential

  • Basic Education.
  • Willingness to achieve NVQ.

Desirable

  • NVQ 2 / NVQ 3 relevant to healthcare.
  • Recognised qualification in English.
  • Achieved Care Certificate.
Person Specification

Skills and Knowledge

Essential

  • Basic numeracy, good verbal and written communication skills.
  • Importance of legible handwriting.
  • Ability to maintain high standards of patient care and work with a confidential manner.
  • Basic IT Skills including access email and record information on a computer.

Desirable

  • Extended IT skills and knowledge of PAS, Bluespier and ICE requesting systems.
  • Willingness to undertake venepuncture and cannulation or
  • have venepuncture and cannulation competencies.

Experience

Essential

  • Previous experience of working as a Health Care Assistant in an acute hospital environment, Outpatient or day case setting.

Desirable

  • Experience of working with children within a health care setting.

Qualifications

Essential

  • Basic Education.
  • Willingness to achieve NVQ.

Desirable

  • NVQ 2 / NVQ 3 relevant to healthcare.
  • Recognised qualification in English.
  • Achieved Care Certificate.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Worcestershire Acute Hospitals NHS Trust

Address

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD


Employer's website

https://www.worcsacute.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

Worcestershire Acute Hospitals NHS Trust

Address

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD


Employer's website

https://www.worcsacute.nhs.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Rebecca Magan

becky.magan@nhs.net

01905760588

Details

Date posted

25 July 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

C9365-25-0686

Job locations

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD


Supporting documents

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