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Worcestershire Acute Hospitals NHS Trust

Support Secretary, Cardiology

The closing date is 06 August 2025

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Job summary

*** This vacancy is currently only open to Herefordshire and Worcestershire NHS staff ***

An exciting opportunity has arisen within the Specialty Medicine Directorate for a Support Secretary to work as part of the Cardiology team. We are a strong, proactive team who welcome innovation and adaptability within the service.

This is a part time position, and candidates would be required to work 30 hours a week. Applicants may be required to provide cross site cover. We also offer some flexibility with home working for a limited number of days per week.

As well as being part of the busy department, you'll be required to prioritise your own workload on a day-to-day basis. Excellent IT and communication skills are essential for this role.

You will demonstrate excellent organisational skills, must be flexible in approach, able to exercise initiative and demonstrate a consistently high standard of professionalism, being aware of the need for confidentiality and integrity. We would require a strong communicator and dedicated team player.

We can offer you a friendly and supportive work environment where your work is valued. If this sounds like the role for you then apply now or email us to find out more. Informal enquiries are welcomed by contacting Harriet OToole harriet.otoole1@nhs.net

Main duties of the job

Please refer to the main Job Description

Key Responsibilities:

To support the Senior Medical Secretaries.

To provide general admin support and type letters for the Cardiology clinical team.

To provide cover in the office during the absence of the Senior Medical Secretary on annual leave, sick leave, etc.

To support the Directorate Management Team with the administration, tracking and validation of patients pathways to achieve the National 18-week Referral to Treatment (RTT) target.

About us

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester

Our workforce is more than 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.

We are committed to recruiting the best people to work with us. Our values, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

Being open and honest

Ensuring people feel cared for

Showing respect to everyone

We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.

DBS Checks and Costs

Any applicants who are offered posts requiring a DBS check as part of their employment check will have the cost of this check (at the current rate) deducted from their salary. Please see link in Supporting Information section for more details on DBS checks and costs.

Details

Date posted

23 July 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year

Contract

Permanent

Working pattern

Part-time, Flexible working, Home or remote working

Reference number

C9365-25-0616-1

Job locations

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD


Job description

Job responsibilities

JOB DESCRIPTION:

Given the variation between posts as mentioned above, all Secretaries should be able to undertake the following duties as their job, Senior Secretaries and clinical staff demand. Secretaries will, however, be expected to work in teams to fulfil basic and extended roles.

To assist with the sorting of the day-to-day incoming mail, taking action or referring back to the senior medical secretary, where necessary.

To provide general admin support; this will include duties such as sending letters to patients.

To undertake medical audio/copy typing duties, including outpatient letters to GPs, discharge summaries and other official correspondence.

To accept enquiries from clinicians, GPs Health Service and Social Services personnel, other hospitals, voluntary agencies, patients and their relatives. Patient contact by telephone is an integral part of the basic role. To deal with these enquiries or refer back to the Senior Medical Secretary where necessary.

To ensure all documentation is uploaded to the electronic patient record system accurately and in a timely manner.

To participate in the use of the PAS system to establish patient information and produce patient documentation as required.

To assist in providing cover for other secretaries in the Medical Directorate to ensure continuity of service to consultant, medical staff, service users and patients.

To undertake any photocopying and collation as required.

To undertake any other duties as may be required/appropriate by the Senior Secretaries/ Directorate Support Manager.

Job description

Job responsibilities

JOB DESCRIPTION:

Given the variation between posts as mentioned above, all Secretaries should be able to undertake the following duties as their job, Senior Secretaries and clinical staff demand. Secretaries will, however, be expected to work in teams to fulfil basic and extended roles.

To assist with the sorting of the day-to-day incoming mail, taking action or referring back to the senior medical secretary, where necessary.

To provide general admin support; this will include duties such as sending letters to patients.

To undertake medical audio/copy typing duties, including outpatient letters to GPs, discharge summaries and other official correspondence.

To accept enquiries from clinicians, GPs Health Service and Social Services personnel, other hospitals, voluntary agencies, patients and their relatives. Patient contact by telephone is an integral part of the basic role. To deal with these enquiries or refer back to the Senior Medical Secretary where necessary.

To ensure all documentation is uploaded to the electronic patient record system accurately and in a timely manner.

To participate in the use of the PAS system to establish patient information and produce patient documentation as required.

To assist in providing cover for other secretaries in the Medical Directorate to ensure continuity of service to consultant, medical staff, service users and patients.

To undertake any photocopying and collation as required.

To undertake any other duties as may be required/appropriate by the Senior Secretaries/ Directorate Support Manager.

Person Specification

Personal Qualities

Essential

  • Excellent verbal and written communication skills
  • Flexible and adaptable
  • Able to work under pressure
  • Ability to work under own initiative and part of a team

Experience

Essential

  • Proven secretarial experience
  • Experience of working in a busy office
  • This vacancy is currently only open to Herefordshire and Worcestershire NHS staff; please indicate which NHS organisation in Herefordshire and Worcestershire you currently work for.

Desirable

  • NHS experience
  • Use of OASIS PAS system
  • Medical secretarial experience

Skills and Knowledge

Essential

  • Audio typing
  • In-depth working knowledge of Microsoft Office

Desirable

  • Knowledge of NHS systems

Qualifications

Essential

  • GCSE English & Maths
  • Recognised word processing / typing qualification

Desirable

  • AMSPAR qualification
Person Specification

Personal Qualities

Essential

  • Excellent verbal and written communication skills
  • Flexible and adaptable
  • Able to work under pressure
  • Ability to work under own initiative and part of a team

Experience

Essential

  • Proven secretarial experience
  • Experience of working in a busy office
  • This vacancy is currently only open to Herefordshire and Worcestershire NHS staff; please indicate which NHS organisation in Herefordshire and Worcestershire you currently work for.

Desirable

  • NHS experience
  • Use of OASIS PAS system
  • Medical secretarial experience

Skills and Knowledge

Essential

  • Audio typing
  • In-depth working knowledge of Microsoft Office

Desirable

  • Knowledge of NHS systems

Qualifications

Essential

  • GCSE English & Maths
  • Recognised word processing / typing qualification

Desirable

  • AMSPAR qualification

Employer details

Employer name

Worcestershire Acute Hospitals NHS Trust

Address

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD


Employer's website

https://www.worcsacute.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Worcestershire Acute Hospitals NHS Trust

Address

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD


Employer's website

https://www.worcsacute.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Deputy Directorate Support Manger

Harriet O'Toole

harriet.o'toole1@nhs.net

Details

Date posted

23 July 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year

Contract

Permanent

Working pattern

Part-time, Flexible working, Home or remote working

Reference number

C9365-25-0616-1

Job locations

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD


Supporting documents

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