Job summary
The divisions of Specialised Clinical Services (SCS) & Surgery are looking to recruit a
Quality Governance Lead to provide leadership and quality development across
both divisions. The divisions comprises 25 specialties
which support the delivery of surgical procedures, both Inpatient and day case, and resources that support Trust services including Pharmacy, Oncology,
Diagnostics and Outpatients. The
divisional services span 6 hospitals across the county of Worcestershire.
This leadership role requires transformation leadership skills and expertise in CQC regulations and quality assurance and improvement methodology. The role is required to implement strategies across multi-complex services and be able to provide assurance and influence Senior Leadership Teams as well as manage and support the excellent Governance Teams across both divisions.
If you have the necessary skills, experience and qualities for this role then please contact Siobhan Gordon, Head of Quality Governance, Specialised Clinical Services (SCSD) and Surgery divisions directly via email siobhangordon@nhs.net for more information.
Interviews for this vacancy will take place on 24 July 2025.
Main duties of the job
The primary aim of the role is to provide assurance that both divisions have established guidelines, processes and procedures that facilitates on-going plans for consistent compliance with all locally and nationally agreed quality standards based on the Clinical Governance Framework. To drive improvement in line with the Trusts Patient & Safety, Risk Management and Quality strategies. To provide evidence-based assurance in support of Patient Safety, Clinical Effectiveness and Patient Experience, and deliver improved patient outcomes and experiences.
Improving
Diversity and Inclusive Recruitment:
As
part of the Trust's aim to improve diversity across the Trust, positive action
is being taken and all applications for this post from BAME, Disabled and LGBT+
candidates can request to be considered under an expanded Guaranteed Interview
Scheme if they meet the minimum criteria as specified in the person
specification for this role.
Applicants
will be prompted in the application form to declare if they wish to be
considered under this expanded Guaranteed Interview Scheme, and their response
would be visible to the Shortlisting Panel.
If
you have any queries about expanded Guaranteed Interview Scheme, please contact
Rob Saunders (HR Manager - Recruitment) in confidence via email
robert.saunders1@nhs.net.
About us
Worcestershire Acute Hospitals NHS Trust is a large
acute and specialised hospital trust that provides a range of local acute
services to the residents of Worcestershire and more specialised services to a
larger population in Herefordshire and beyond.
The Trust operates hospital-based services from
three sites in Kidderminster, Redditch and Worcester
Our workforce is more than 7,000 strong, and our
caring staff are recognised as providing good and outstanding patient-centred
care. You could be one of them.
We are committed to recruiting the best people to
work with us. Our values, which we ask all staff to demonstrate, underpin our
everyday work and remain firmly at the heart of all we do.
Being open and honest
Ensuring people feel cared for
Showing respect to everyone
We are proud to have achieved Timewise
accreditation - this means we are committed to embedding flexible working
within our organisation as a flex positive employer.
DBS Checks and Costs
Any applicants who are offered posts requiring a
DBS check as part of their employment check will have the cost of this check
(at the current rate) deducted from their salary. Please see link in Supporting
Information section for more details on DBS checks and costs.
Job description
Job responsibilities
Please see full Job Description document uploaded to this job advert in the Supporting Information Section.
Job description
Job responsibilities
Please see full Job Description document uploaded to this job advert in the Supporting Information Section.
Person Specification
Other Job Requirements
Essential
- Standard Clauses
- A Disclosures and Barring Service check will be carried out where the position is eligible for a Disclosures and Barring Service Check in accordance with the 2012 Protection of Freedom Act and the guidance issued by the DBS.
- All posts working with children or vulnerable adults are required to have an Enhanced DBS checked including checking against DBS / ISA Vetting and barring lists.
Skills and Knowledge
Essential
- Ability to resolve conflicts and negotiate a way forward.
- Experience of providing and receiving highly complex, sensitive or contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large influential groups.
Qualifications
Essential
- Degree level or equivalent experience.
- Professional qualification / background.
Desirable
- Teaching certificate.
- Previous experience in governance/Root Cause Analysis.
Personal Qualities
Essential
- Proven ability to work as part of several interlocking teams at a variety of levels within the organisation.
- Proven adaptability as new projects are started frequently and standards are continuously changing, requiring rapid grasp of the requirements and medical concepts.
- Possess a high degree of personal accountability including seeking the opportunity to improve services provision and remain professionally competent.
- Ability to concentrate for long periods of time while analysing data and producing reports.
- The post holder may be required to attend meetings out of normal working hours and at times off site.
- Ability to work flexibly to accommodate excessively busy periods holidays and deputising for the Divisional Directors.
Experience
Essential
- Experience within a medium to large NHS organisation.
- Experience of the management of complaints systems and processes.
- Experience of effective patient focused approach to improving services.
- Experience of successful joint working with clinical staff and external agencies.
- Experience of disseminating information in a variety of ways to different audiences.
- Experience in analysing complex information and enabling / recommending actions to ensure issues are reported and acted upon.
- Experience around the NHS Quality and Safety agenda and its impact on service planning and delivery.
- Experience of delivering strategic and operational governance processes and their application, ie. audit.
- Proven ability to use problem solving techniques to ensure identified risks to patient safety is effectively managed.
- Proven ability to prioritise and quickly identify the core issues and take action to manage areas of high risk.
- Experience of teaching and assessing staff in current role.
- Highly developed organisational skills.
- Experience of working to deadlines and to manage targets.
- Experience of service re-designs approaches and principles relating to Governance and/or Quality.
- Experience of the national and regional health strategies as they relate to organisational quality and clinical issues.
- Experience of the clinical, corporate and organisational governance agenda and the key role of the Care Quality Commission review processes.
- Broad knowledge of legal issues surrounding litigation in the NHS and the role of the Litigation Authority.
- Experience of analysing complex governance information retrieved from both IT and paper information sources and present findings to large groups of people.
- Experience of working in a complex organisation with competing priorities.
- Experience of decision making when presented with complex issues.
Desirable
- Previous experience in managing complaints, complex situations.
- Previous experience of liaison with national / local team to facilitate change.
- Previous experience in effective team management.
Improving Diversity and Inclusive Recruitment
Essential
- As part of the Trust's aim to improve diversity across the Trust, positive action is being taken and all applications for this post from BAME, Disabled and LGBT+ candidates can request to be considered under an expanded Guaranteed Interview Scheme if they meet the minimum criteria as specified in the person specification for this role. Here you can declare if you wish to be considered under this expanded Guaranteed Interview Scheme and this response would be visible to the Shortlisting Panel.
Person Specification
Other Job Requirements
Essential
- Standard Clauses
- A Disclosures and Barring Service check will be carried out where the position is eligible for a Disclosures and Barring Service Check in accordance with the 2012 Protection of Freedom Act and the guidance issued by the DBS.
- All posts working with children or vulnerable adults are required to have an Enhanced DBS checked including checking against DBS / ISA Vetting and barring lists.
Skills and Knowledge
Essential
- Ability to resolve conflicts and negotiate a way forward.
- Experience of providing and receiving highly complex, sensitive or contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large influential groups.
Qualifications
Essential
- Degree level or equivalent experience.
- Professional qualification / background.
Desirable
- Teaching certificate.
- Previous experience in governance/Root Cause Analysis.
Personal Qualities
Essential
- Proven ability to work as part of several interlocking teams at a variety of levels within the organisation.
- Proven adaptability as new projects are started frequently and standards are continuously changing, requiring rapid grasp of the requirements and medical concepts.
- Possess a high degree of personal accountability including seeking the opportunity to improve services provision and remain professionally competent.
- Ability to concentrate for long periods of time while analysing data and producing reports.
- The post holder may be required to attend meetings out of normal working hours and at times off site.
- Ability to work flexibly to accommodate excessively busy periods holidays and deputising for the Divisional Directors.
Experience
Essential
- Experience within a medium to large NHS organisation.
- Experience of the management of complaints systems and processes.
- Experience of effective patient focused approach to improving services.
- Experience of successful joint working with clinical staff and external agencies.
- Experience of disseminating information in a variety of ways to different audiences.
- Experience in analysing complex information and enabling / recommending actions to ensure issues are reported and acted upon.
- Experience around the NHS Quality and Safety agenda and its impact on service planning and delivery.
- Experience of delivering strategic and operational governance processes and their application, ie. audit.
- Proven ability to use problem solving techniques to ensure identified risks to patient safety is effectively managed.
- Proven ability to prioritise and quickly identify the core issues and take action to manage areas of high risk.
- Experience of teaching and assessing staff in current role.
- Highly developed organisational skills.
- Experience of working to deadlines and to manage targets.
- Experience of service re-designs approaches and principles relating to Governance and/or Quality.
- Experience of the national and regional health strategies as they relate to organisational quality and clinical issues.
- Experience of the clinical, corporate and organisational governance agenda and the key role of the Care Quality Commission review processes.
- Broad knowledge of legal issues surrounding litigation in the NHS and the role of the Litigation Authority.
- Experience of analysing complex governance information retrieved from both IT and paper information sources and present findings to large groups of people.
- Experience of working in a complex organisation with competing priorities.
- Experience of decision making when presented with complex issues.
Desirable
- Previous experience in managing complaints, complex situations.
- Previous experience of liaison with national / local team to facilitate change.
- Previous experience in effective team management.
Improving Diversity and Inclusive Recruitment
Essential
- As part of the Trust's aim to improve diversity across the Trust, positive action is being taken and all applications for this post from BAME, Disabled and LGBT+ candidates can request to be considered under an expanded Guaranteed Interview Scheme if they meet the minimum criteria as specified in the person specification for this role. Here you can declare if you wish to be considered under this expanded Guaranteed Interview Scheme and this response would be visible to the Shortlisting Panel.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
