Worcestershire Acute Hospitals NHS Trust

Senior Healthcare Assistant

Information:

This job is now closed

Job summary

The Acute Medical Unit (AMU) is a busy 26 bedded admissions unit with approximately 45members of staff who work at different levels and are responsible for admitting, assessing and implementing care for patients in the inpatient setting. AMU is a constantly changing fast paced environment, where staff strive to deliver a high standard of patient care and embed the Trusts values and 4ward behaviours in our daily practice.

We are looking for a Band 3 HCA to join our ever expanding team to work alongside the nursing staff and other allied healthcare professionals.

It is essential that you are a caring, compassionate and forward thinking individual with good communication skills. Organisational skills are essential and the ability to work both in a team and individually are a must. Experience in a busy multidisciplinary team is essential.

For further details or an informal visit contact:

Leah Sherman AMU Ward Manager on 01905 733001

Main duties of the job

The Senior Health Care Assistant is a member of the ward/department team who implements prescribed care and/or undertakes some higher-level clinical activities as directed by a registered nurse. They support and advise the Band 2 HCAs and work collaboratively with the qualified nurses to ensure a safe environment is maintained and patient care is delivered to a high standard.

About us

Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester

Our workforce is over 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.

We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

Our objectives are simple:

  • Best services for local people
  • Best experience of care and best outcomes for our patients
  • Best use of resources
  • Best people

Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.

We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.

Details

Date posted

21 March 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

C9365-25-0253

Job locations

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD


Job description

Job responsibilities

Assist with the maintenance of patient hygiene

Washing and bathing the patient in bed, at bedside and in bathroom, using hoists as appropriate

Care of patients mouth- give mouthwash, clean teeth and care of dentures

Care of hair washing in bathroom, combing and brushing

Care and cleaning of nails

Assist with feeding of patients

Assist with patients to choose appropriate food and drink

Serving of patient meals and cleaning up afterwards

Assist individual patients with feeding

Report on patients intake and record on chart as appropriate Preparation of beverages and water jugs as required

General Duties-

Assist with patients elimination needs

Giving of bedpans and urinals

Collecting and cleaning of bedpans and urinals

Assisting patients to use commodes

Cleaning commodes

Escort of patients to and from lavatory

Care of incontinent patients

Record outputs where appropriate

Collecting and testing urine samples

Additional aspects of care

Assisting with the recording and safe keeping of patients property and valuables

Moving and repositioning of patients

Dressing or undressing of patients

Making of occupied and unoccupied beds, tying up of dirty linen bags and despatching to laundry

Cleaning and tidying examination rooms and clinic areas

Replenishing of linen or stock cupboards

Assist with patients mobilisation, ensuring safe environment and using appropriate techniques

Accompany able patients to other departments

Assist with occupational, physiotherapy and recreational activities

Assist in the care of relatives and visitors

Assist with the care of patients in isolation

Chaperone professional staff where appropriate

Measuring blood pressure, body temperature, pulse rate and respiration and completing the necessary documentation

Measuring patients height and weight as directed by a registered nurse and recording on the appropriate documentation

Be involved in patient booking in admission procedures by introducing patients to ward department area as directed by registered nurse

Be adaptable and flexible to working in various areas of the department/ward as required

Assist the multi professional team to prepare and support patients undergoing treatment and/or investigation maintaining privacy and dignity at all times

Assisting in the care of the dying patient, for example bathing, feeding

Assisting in preparing deceased patients for the mortuary

Communication and relationships

The Healthcare Assistants relationship with both staff and patients should be discreet, bearing in mind that all information regarding patients must be kept confidential

Report to the nurse in charge of the ward department matters of concern relating to patients and the ward department environment

Answer the telephone, refer to appropriate person

Attend to ward or department reports and meetings when appropriate

Be aware of the need to greet visitors to the ward/department and ascertain the purpose of their visit

Demonstrate knowledge and understanding of health and safety at work in order to maintain a safe environment

Undertake duties outside your working area e.g. delivery and collection to assist in maintaining good communications

Participate in patient handovers

Clinical Support

Where training has been provided and competence assured undertake and monitor baseline and routine patient/client observations, bloodglucose, peripheral oxygen saturation and visual acuity. Reporting any changes in a timely manner to a qualified nurse and ensuring these are accurately recorded in patient records

Apply a simple range of dressings using both clean and aseptic techniques

Undertake ECG recordings

Collect blood samples-peripheral or venous ad directed by a qualified nurse, ensuring its safe storage, transport or disposal as appropriate

Undertake insertion of cannula

Undertake female catherisation

Removal of simple wound drains

Removal of sutures and clips

Care for a small group of patients without direct supervision but under the direction of a registered

Undertake an associate link/link nurse role where appropriate

Cleaning

Maintain tidiness and cleanliness of areas and equipment as instructed

Clerical duties

Undertake a range of clerical duties service, this may involve:

Reception/telephone duties

Basic computer skills

Obtaining case notes or x-rays

Filing

Assist in the preparation of medical and nursing notes for ward rounds and clinics

Education

Support other health care assistants through mentorship and local induction

Special Requirements

It is a requirement of the Trust that all healthcare assistants will undertake the core skills programme within 3-6 months of appointment

Vision and Values:

The Trust aims to provide local services for local people. It has developed its vision to reflect this commitment.

To continue to be the major provider of acute, specialist services for the people of Worcestershire and wider with a strong reputation for providing outstanding, high quality, reliable, accessible and integrated healthcare for local people

Driving this commitment are the Trust-wide signature behaviours:

Do what we say we will do

No Delays, every day

We listen, we learn, we lead

Work together, celebrate together

Standard Clauses:

The purpose of this post should remain constant, but the duties and responsibilities may vary over time within the overall role and level of the post. The post holder may from time to time be asked to undertake other reasonable duties. Any such changes will be made in discussion with the post holder in the light of service needs.

Competence

The post holder is responsible for limiting his / her actions to those which they feel competent to undertake. If the post holder has any doubts as to their competence during the course of their duties then she should immediately speak to their line manager or supervisor.

Codes of conduct

All employees of the Trust who are required to be registered with a professional body, to enable them to practise within their profession, are required to comply with their code of conduct and requirements of their professional registration. Those staff that are not required to be registered with a professional body are required to comply with the Trusts codes of conduct.

Confidentiality

The post holder must maintain confidentiality, security and integrity of information relating to patients, staff and other Health Service business.

Health and Safety

Employees must be aware of the responsibilities placed on them under the Health and Safety at Work Act (1974) and the Manual Handling Operations Regulations 1992 and all relevant Trust Health and Safety Policies and Guidance. This ensures that the agreed safety procedures are carried out to maintain a safe environment for employees, patients and visitors to the Trust.

Infection Control

Employees must accept personal responsibility and accountability for Infection Prevention and Control practice. Employees should ensure they are familiar with, and comply with, all relevant Infection Control policies for minimising the risk of avoidable Health Care Associated Infection. All Employees must undertake annual mandatory updates in Infection Control.

Non Smoking Policy

The Trusts approach to smoking is in line with the governments on-going initiatives for an eventual smoke-free environment. It aims to adhere to the Worcestershire Health Community Campaign to help Worcestershire stop smoking.

A no smoking environment policy exists within all Trust premises including entrances and exits to hospital buildings and on other Trust property-with the exception of staff resident in staff residences, as these are the homes of staff. In June 2014 a ban was implanted which meant staff, contractors and volunteers were no longer permitted to smoke in any of the hospital grounds, including car parks.

Further to this, The Alexandra, Kidderminster and Worcestershire Royal Hospitals, have all become smoke free to all patients and visitors as of 17 June 2015. This means that, as well as staff, members of the public, patients and visitors are not allowed to smoke in any of the acute hospital grounds, including car parks.

Children and vulnerable adults

You have a responsibility for promoting and safeguarding the welfare of the children, young people, vulnerable adults that you come into contact with or are responsible for in your job role and sphere of competence.

Equality and Diversity

The Trust promotes policies and practices that challenge discrimination, promote equality, respect individual needs, preferences and choices, and protects human rights. The Trust has a clear commitment to equality for all in employment practices based on an applicants ability, skills and aptitude for the post. A range of equality & diversity policy initiatives are in place and all successful applicants are expected to familiarise themselves with these. It is therefore the duty of every employee to comply with the detail and spirit of these policies and the law at all times. Any issues or concerns you have should be taken up with your manager or the human resource team as soon as possible.

Dignity

All employees must treat each person as an individual, offering a personalised service respecting peoples dignity and modesty at all times.

Job description

Job responsibilities

Assist with the maintenance of patient hygiene

Washing and bathing the patient in bed, at bedside and in bathroom, using hoists as appropriate

Care of patients mouth- give mouthwash, clean teeth and care of dentures

Care of hair washing in bathroom, combing and brushing

Care and cleaning of nails

Assist with feeding of patients

Assist with patients to choose appropriate food and drink

Serving of patient meals and cleaning up afterwards

Assist individual patients with feeding

Report on patients intake and record on chart as appropriate Preparation of beverages and water jugs as required

General Duties-

Assist with patients elimination needs

Giving of bedpans and urinals

Collecting and cleaning of bedpans and urinals

Assisting patients to use commodes

Cleaning commodes

Escort of patients to and from lavatory

Care of incontinent patients

Record outputs where appropriate

Collecting and testing urine samples

Additional aspects of care

Assisting with the recording and safe keeping of patients property and valuables

Moving and repositioning of patients

Dressing or undressing of patients

Making of occupied and unoccupied beds, tying up of dirty linen bags and despatching to laundry

Cleaning and tidying examination rooms and clinic areas

Replenishing of linen or stock cupboards

Assist with patients mobilisation, ensuring safe environment and using appropriate techniques

Accompany able patients to other departments

Assist with occupational, physiotherapy and recreational activities

Assist in the care of relatives and visitors

Assist with the care of patients in isolation

Chaperone professional staff where appropriate

Measuring blood pressure, body temperature, pulse rate and respiration and completing the necessary documentation

Measuring patients height and weight as directed by a registered nurse and recording on the appropriate documentation

Be involved in patient booking in admission procedures by introducing patients to ward department area as directed by registered nurse

Be adaptable and flexible to working in various areas of the department/ward as required

Assist the multi professional team to prepare and support patients undergoing treatment and/or investigation maintaining privacy and dignity at all times

Assisting in the care of the dying patient, for example bathing, feeding

Assisting in preparing deceased patients for the mortuary

Communication and relationships

The Healthcare Assistants relationship with both staff and patients should be discreet, bearing in mind that all information regarding patients must be kept confidential

Report to the nurse in charge of the ward department matters of concern relating to patients and the ward department environment

Answer the telephone, refer to appropriate person

Attend to ward or department reports and meetings when appropriate

Be aware of the need to greet visitors to the ward/department and ascertain the purpose of their visit

Demonstrate knowledge and understanding of health and safety at work in order to maintain a safe environment

Undertake duties outside your working area e.g. delivery and collection to assist in maintaining good communications

Participate in patient handovers

Clinical Support

Where training has been provided and competence assured undertake and monitor baseline and routine patient/client observations, bloodglucose, peripheral oxygen saturation and visual acuity. Reporting any changes in a timely manner to a qualified nurse and ensuring these are accurately recorded in patient records

Apply a simple range of dressings using both clean and aseptic techniques

Undertake ECG recordings

Collect blood samples-peripheral or venous ad directed by a qualified nurse, ensuring its safe storage, transport or disposal as appropriate

Undertake insertion of cannula

Undertake female catherisation

Removal of simple wound drains

Removal of sutures and clips

Care for a small group of patients without direct supervision but under the direction of a registered

Undertake an associate link/link nurse role where appropriate

Cleaning

Maintain tidiness and cleanliness of areas and equipment as instructed

Clerical duties

Undertake a range of clerical duties service, this may involve:

Reception/telephone duties

Basic computer skills

Obtaining case notes or x-rays

Filing

Assist in the preparation of medical and nursing notes for ward rounds and clinics

Education

Support other health care assistants through mentorship and local induction

Special Requirements

It is a requirement of the Trust that all healthcare assistants will undertake the core skills programme within 3-6 months of appointment

Vision and Values:

The Trust aims to provide local services for local people. It has developed its vision to reflect this commitment.

To continue to be the major provider of acute, specialist services for the people of Worcestershire and wider with a strong reputation for providing outstanding, high quality, reliable, accessible and integrated healthcare for local people

Driving this commitment are the Trust-wide signature behaviours:

Do what we say we will do

No Delays, every day

We listen, we learn, we lead

Work together, celebrate together

Standard Clauses:

The purpose of this post should remain constant, but the duties and responsibilities may vary over time within the overall role and level of the post. The post holder may from time to time be asked to undertake other reasonable duties. Any such changes will be made in discussion with the post holder in the light of service needs.

Competence

The post holder is responsible for limiting his / her actions to those which they feel competent to undertake. If the post holder has any doubts as to their competence during the course of their duties then she should immediately speak to their line manager or supervisor.

Codes of conduct

All employees of the Trust who are required to be registered with a professional body, to enable them to practise within their profession, are required to comply with their code of conduct and requirements of their professional registration. Those staff that are not required to be registered with a professional body are required to comply with the Trusts codes of conduct.

Confidentiality

The post holder must maintain confidentiality, security and integrity of information relating to patients, staff and other Health Service business.

Health and Safety

Employees must be aware of the responsibilities placed on them under the Health and Safety at Work Act (1974) and the Manual Handling Operations Regulations 1992 and all relevant Trust Health and Safety Policies and Guidance. This ensures that the agreed safety procedures are carried out to maintain a safe environment for employees, patients and visitors to the Trust.

Infection Control

Employees must accept personal responsibility and accountability for Infection Prevention and Control practice. Employees should ensure they are familiar with, and comply with, all relevant Infection Control policies for minimising the risk of avoidable Health Care Associated Infection. All Employees must undertake annual mandatory updates in Infection Control.

Non Smoking Policy

The Trusts approach to smoking is in line with the governments on-going initiatives for an eventual smoke-free environment. It aims to adhere to the Worcestershire Health Community Campaign to help Worcestershire stop smoking.

A no smoking environment policy exists within all Trust premises including entrances and exits to hospital buildings and on other Trust property-with the exception of staff resident in staff residences, as these are the homes of staff. In June 2014 a ban was implanted which meant staff, contractors and volunteers were no longer permitted to smoke in any of the hospital grounds, including car parks.

Further to this, The Alexandra, Kidderminster and Worcestershire Royal Hospitals, have all become smoke free to all patients and visitors as of 17 June 2015. This means that, as well as staff, members of the public, patients and visitors are not allowed to smoke in any of the acute hospital grounds, including car parks.

Children and vulnerable adults

You have a responsibility for promoting and safeguarding the welfare of the children, young people, vulnerable adults that you come into contact with or are responsible for in your job role and sphere of competence.

Equality and Diversity

The Trust promotes policies and practices that challenge discrimination, promote equality, respect individual needs, preferences and choices, and protects human rights. The Trust has a clear commitment to equality for all in employment practices based on an applicants ability, skills and aptitude for the post. A range of equality & diversity policy initiatives are in place and all successful applicants are expected to familiarise themselves with these. It is therefore the duty of every employee to comply with the detail and spirit of these policies and the law at all times. Any issues or concerns you have should be taken up with your manager or the human resource team as soon as possible.

Dignity

All employees must treat each person as an individual, offering a personalised service respecting peoples dignity and modesty at all times.

Person Specification

Other Job Requirements

Essential

  • Must be flexible with shift patterns and internal rotation.
  • Conscious of appropriate image and self-presentation to suit the department
  • Must be prepared to attend meetings out of hours if necessary.
  • Confidentiality
  • May be required to work in other departments as required.
  • Due to the nature of the post Enhanced Criminal Records Bureau Clearance is required
  • Fitness and mobility in order to be physically active throughout a shift and undertake manual handling activities.
  • Standard Clauses
  • A Disclosures and Barring Service check will be carried out where the position is eligible for a Disclosures and Barring Service Check in accordance with the 2012 Protection of Freedom Act and the guidance issued by the DBS.
  • All posts working with children or vulnerable adults are required to have an Enhanced DBS checked including checking against DBS / ISA Vetting and barring lists.

Skills and knowledge

Essential

  • Able to communicate in English
  • Proficient in reading and writing in the English language
  • Able to mentor and supervise other HCAs in the working environment
  • Attention to detail.

Qualifications

Essential

  • NVQ 2,3 in Health and Social Care or equivalent.
  • GCSE grade A to C in English and Maths or equivalent

Desirable

  • First Aid Qualification
  • ECG, Venepuncture,
  • Senior Health care Support worker Programme

Personal Qualities

Essential

  • Ability to identify personal development needs.
  • Ability to adapt to new situations.

Experience

Essential

  • Experience of working in an acute medical setting
  • Knowledge of confidentiality

Desirable

  • Awareness of Health and Safety.
  • Awareness of Clinical Risk
  • Knowledge of principles of speciality
Person Specification

Other Job Requirements

Essential

  • Must be flexible with shift patterns and internal rotation.
  • Conscious of appropriate image and self-presentation to suit the department
  • Must be prepared to attend meetings out of hours if necessary.
  • Confidentiality
  • May be required to work in other departments as required.
  • Due to the nature of the post Enhanced Criminal Records Bureau Clearance is required
  • Fitness and mobility in order to be physically active throughout a shift and undertake manual handling activities.
  • Standard Clauses
  • A Disclosures and Barring Service check will be carried out where the position is eligible for a Disclosures and Barring Service Check in accordance with the 2012 Protection of Freedom Act and the guidance issued by the DBS.
  • All posts working with children or vulnerable adults are required to have an Enhanced DBS checked including checking against DBS / ISA Vetting and barring lists.

Skills and knowledge

Essential

  • Able to communicate in English
  • Proficient in reading and writing in the English language
  • Able to mentor and supervise other HCAs in the working environment
  • Attention to detail.

Qualifications

Essential

  • NVQ 2,3 in Health and Social Care or equivalent.
  • GCSE grade A to C in English and Maths or equivalent

Desirable

  • First Aid Qualification
  • ECG, Venepuncture,
  • Senior Health care Support worker Programme

Personal Qualities

Essential

  • Ability to identify personal development needs.
  • Ability to adapt to new situations.

Experience

Essential

  • Experience of working in an acute medical setting
  • Knowledge of confidentiality

Desirable

  • Awareness of Health and Safety.
  • Awareness of Clinical Risk
  • Knowledge of principles of speciality

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Worcestershire Acute Hospitals NHS Trust

Address

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD


Employer's website

https://www.worcsacute.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

Worcestershire Acute Hospitals NHS Trust

Address

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD


Employer's website

https://www.worcsacute.nhs.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Ward Manager AMU

Leah Sherman

Leah.sherman@nhs.net

01905733001

Details

Date posted

21 March 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

C9365-25-0253

Job locations

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD


Supporting documents

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