Ward Clerk Ward 6, Alex

Worcestershire Acute Hospitals NHS Trust

The closing date is 18 May 2025

Job summary

An opportunity has arisen for a Band 2 Ward Clerk for Cardiology. The position will be based on Ward 6 and the Coronary care unit at the Alexandra hospital. The post is for 30 hours a week and is a permanent position.

Ward 6 is a 22 bedded ward. Coronary Care has 4 beds.

We are seeking a confident individual with excellent communication skills and a professional, tactful and diplomatic approach to work within this busy department.

This is a demanding but interesting and varied role. The successful candidate must possess the ability to work as part of a team and the initiative to work unsupervised when necessary. An understanding of confidentiality is essential as well as a commitment to delivering excellent customer service.

Previous hospital experience would be desirable. Good communication skills and excellent keyboard skills are also essential. Full training for this post will be provided..

For further information or to arrange an informal visit please contact:Catherine Reid Ward Manager for Ward 6/CCU on direct dial number (01527) 512109 .

Main duties of the job

To provide administrative and clerical support to the ward, professional qualified staff and provide first point of contact to all users of the service.
To ensure the availability of accurate patient records and documentation as per Trust policies and procedures.
To liaise with patients, relatives and other members of the public politely and efficiently, ensuring confidentiality and security of patient information as per Trust policy an in line with Information Governance guidance.

About us

Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester

Our workforce is over 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.

We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

Our objectives are simple:

Best services for local people
Best experience of care and best outcomes for our patients
Best use of resources
Best people

Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.

We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.

Date posted

02 May 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 a year

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

C9365-25-0249

Job locations

The Alexandra Hospital

Woodrow Drive

Redditch

Worcestershire

B98 7UB

Job description

Job responsibilities

Receiving new patients and welcoming accompanying relatives/friends, explaining basic ward routine and answering initial questions pending Nurse in Charge being available.
Preparing identity bracelets as required, adding the #callme and labels for notes etc.
Making arrangements for patients discharge, including transfers to other hospitals and wards, booking transport.
Checking case notes, tidying and returning them to scan centre.
Answering several phones on the Ward in a professional manor and conveying messages to the appropriate person.
Photocopying, scanning and ordering paperwork required for the Ward.
To receive general telephone calls, recording messages and dealing with initial enquiries in a friendly professional manner and referring the call to the relevant member of staff, as appropriate.

To provide a reception service, gathering information and taking initial action within defined protocols to assist in resolving any queries.

Job description

Job responsibilities

Receiving new patients and welcoming accompanying relatives/friends, explaining basic ward routine and answering initial questions pending Nurse in Charge being available.
Preparing identity bracelets as required, adding the #callme and labels for notes etc.
Making arrangements for patients discharge, including transfers to other hospitals and wards, booking transport.
Checking case notes, tidying and returning them to scan centre.
Answering several phones on the Ward in a professional manor and conveying messages to the appropriate person.
Photocopying, scanning and ordering paperwork required for the Ward.
To receive general telephone calls, recording messages and dealing with initial enquiries in a friendly professional manner and referring the call to the relevant member of staff, as appropriate.

To provide a reception service, gathering information and taking initial action within defined protocols to assist in resolving any queries.

Person Specification

Experience

Essential

Good standard of inputting/Keyboard Skills
IT Literate
Good verbal communication skills and telephone manner
Understanding the importance of confidentiality and apply the
principles in every day working practice
Experience in dealing tactfully with the public
Able to work as part of a team.

Desirable

Familiar with Oasis/patient administration systems
Information Governance aware.
Aware of the importance of Confidentiality

Qualifications

Essential

Educated to GCSE Grade C, including English and Maths

Desirable

Customer Care Training

Person Specification

Experience

Essential

Good standard of inputting/Keyboard Skills
IT Literate
Good verbal communication skills and telephone manner
Understanding the importance of confidentiality and apply the
principles in every day working practice
Experience in dealing tactfully with the public
Able to work as part of a team.

Desirable

Familiar with Oasis/patient administration systems
Information Governance aware.
Aware of the importance of Confidentiality

Qualifications

Essential

Educated to GCSE Grade C, including English and Maths

Desirable

Customer Care Training

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.