Job summary
An opportunity has arisen for a Healthcare Assistant to join our lovely outpatients team! If you would like something different, and a new challenge, working between both medical and surgical clinics, this may be of interest to you. We are a welcoming, friendly team and strive to do the best for patients in our care. For further information, please do contact Sister, Jodie Bayliss on 01527 503877 or email jodie.bayliss2@nhs.net
Main duties of the job
To accompany patients where clinical support is indicated
To chaperone patients as required
To undertake basic observations, e.g. TPR height and weight, BMI and reporting/recording results to
qualified staff.
To ensure that patients receive care appropriate to their needs.
To assist in the setting up and cleaning of clinic trolleys and disposal of clinical waste.
To respond appropriately to clinical emergencies.
To answer telephone calls and take messages informing appropriate persons of the call.
To assist in the transferring of patients using correct manual handling techniques and equipment as
appropriate.
To report immediately to the nurse in charge any observed change in a patients condition or any
concern expressed by a patient about nursing care or medical treatment.
Demonstrate knowledge of Health and Safety at work in order to maintain a safe environment.
About us
Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.
Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.
The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester
Our workforce is over 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.
We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.
Our objectives are simple:
- Best services for local people
- Best experience of care and best outcomes for our patients
- Best use of resources
- Best people
Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.
We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.
Job description
Job responsibilities
Liaises with: All members of the Multidisciplinary team
Risk Assessment: The post involves manual handling activities, exposure to bodily fluids / hazardous substances and
exposure to high noise levels.
May also involve exposure to challenging behaviour
Job Purpose: To support professionally qualified staff in providing quality care for patients in roles, which are mainly
related to direct patient care this is a generic job description, which covers the range of duties that a
healthcare assistant may be required to undertake.
Key Duties: To accompany patients where clinical support is indicated, To chaperone patients as required, To undertake basic observations, e.g. TPR height and weight, BMI and reporting/recording results to
qualified staff, To ensure that patients receive care appropriate to their needs, To assist in the setting up and cleaning of clinic trolleys and disposal of clinical waste, To respond appropriately to clinical emergencies, To answer telephone calls and take messages informing appropriate persons of the call, To assist in the transferring of patients using correct manual handling techniques and equipment as
appropriate, To report immediately to the nurse in charge any observed change in a patients condition or any
concern expressed by a patient about nursing care or medical treatment, Demonstrate knowledge of Health and Safety at work in order to maintain a safe environment, To maintain professional/personal development, Undertake mandatory and local training appropriate to the role, To act always in a manner which promotes positive working relationships and maintains the
professional image of the trust?
Communication and relationships: The Healthcare Assistants relationship with both staff and patients should be discreet, bearing in mind
that all information regarding patients must be kept confidential. Report to the nurse in charge of department matters of concern relating to patients and the department
environment. Answer the telephone, refer to appropriate person. Be aware of the need to greet visitors to the department and ascertain the reason for their visit. To ensure the privacy and dignity of patients at all times. Demonstrate knowledge and understanding of health and safety at work in order to maintain a safe
environment. To attend departmental meetings as appropriate.
Clerical Duties: To undertake a range of clerical duties, this may involve:-
- Reception/ telephone duties
- Basic computer skills
- Stock control /ordering
Cleaning: Maintain cleanliness and tidiness of the area and equipment as instructed and complete all necessary
paperwork relating to this in line with trust guidelines.
Vision and Values:
The Trust aims to provide local services for local people. It has developed its vision to reflect this
commitment.
To continue to be the major provider of acute/specialist services for the people of Worcestershire (and
wider) with a strong reputation for providing outstanding, high quality, reliable, accessible and integrated
healthcare for local people
Driving this commitment are the Trust-wide signature behaviours: Do what we say we will do, No Delays, every day, We listen, we learn, we lead, Work together, celebrate together
Job description
Job responsibilities
Liaises with: All members of the Multidisciplinary team
Risk Assessment: The post involves manual handling activities, exposure to bodily fluids / hazardous substances and
exposure to high noise levels.
May also involve exposure to challenging behaviour
Job Purpose: To support professionally qualified staff in providing quality care for patients in roles, which are mainly
related to direct patient care this is a generic job description, which covers the range of duties that a
healthcare assistant may be required to undertake.
Key Duties: To accompany patients where clinical support is indicated, To chaperone patients as required, To undertake basic observations, e.g. TPR height and weight, BMI and reporting/recording results to
qualified staff, To ensure that patients receive care appropriate to their needs, To assist in the setting up and cleaning of clinic trolleys and disposal of clinical waste, To respond appropriately to clinical emergencies, To answer telephone calls and take messages informing appropriate persons of the call, To assist in the transferring of patients using correct manual handling techniques and equipment as
appropriate, To report immediately to the nurse in charge any observed change in a patients condition or any
concern expressed by a patient about nursing care or medical treatment, Demonstrate knowledge of Health and Safety at work in order to maintain a safe environment, To maintain professional/personal development, Undertake mandatory and local training appropriate to the role, To act always in a manner which promotes positive working relationships and maintains the
professional image of the trust?
Communication and relationships: The Healthcare Assistants relationship with both staff and patients should be discreet, bearing in mind
that all information regarding patients must be kept confidential. Report to the nurse in charge of department matters of concern relating to patients and the department
environment. Answer the telephone, refer to appropriate person. Be aware of the need to greet visitors to the department and ascertain the reason for their visit. To ensure the privacy and dignity of patients at all times. Demonstrate knowledge and understanding of health and safety at work in order to maintain a safe
environment. To attend departmental meetings as appropriate.
Clerical Duties: To undertake a range of clerical duties, this may involve:-
- Reception/ telephone duties
- Basic computer skills
- Stock control /ordering
Cleaning: Maintain cleanliness and tidiness of the area and equipment as instructed and complete all necessary
paperwork relating to this in line with trust guidelines.
Vision and Values:
The Trust aims to provide local services for local people. It has developed its vision to reflect this
commitment.
To continue to be the major provider of acute/specialist services for the people of Worcestershire (and
wider) with a strong reputation for providing outstanding, high quality, reliable, accessible and integrated
healthcare for local people
Driving this commitment are the Trust-wide signature behaviours: Do what we say we will do, No Delays, every day, We listen, we learn, we lead, Work together, celebrate together
Person Specification
OTHER REQUIREMENTS
Essential
- A Disclosures and Barring Service check
- will be carried out where the position is
- eligible for a Disclosures and Barring
- Service Check in accordance with the 2012
- Protection of Freedom Act and the
- guidance issued by the DBS.
- All posts working with children or vulnerable
- adults are required to have an Enhanced
- DBS checked including checking against
- DBS / ISA Vetting and barring lists.
Qualifications
Essential
- GCSE in Maths and English at grade C
- or above or equivalent
Desirable
- NVQ level 3 in care or
- willingness to work
- towards
- Care certificate
- Venepuncture trained
SKILLS / KNOWLEDGE
Essential
- Good communication skills
- Good understanding of the need for
- confidentiality
- Good interpersonal skills
Experience
Essential
- Previous experience in a caring
- environment
Desirable
- Experience in an Outpatient setting
PERSONAL QUALITIES
Essential
- Able to work independently and as part
- of a team
- Self-awareness in terms of recognising
- the impact of their behaviour on others
- Able to present a professional image
- appropriate to the working environment
- Flexible working capacity
- Punctual
- Reliable
- Able to work under pressure
Person Specification
OTHER REQUIREMENTS
Essential
- A Disclosures and Barring Service check
- will be carried out where the position is
- eligible for a Disclosures and Barring
- Service Check in accordance with the 2012
- Protection of Freedom Act and the
- guidance issued by the DBS.
- All posts working with children or vulnerable
- adults are required to have an Enhanced
- DBS checked including checking against
- DBS / ISA Vetting and barring lists.
Qualifications
Essential
- GCSE in Maths and English at grade C
- or above or equivalent
Desirable
- NVQ level 3 in care or
- willingness to work
- towards
- Care certificate
- Venepuncture trained
SKILLS / KNOWLEDGE
Essential
- Good communication skills
- Good understanding of the need for
- confidentiality
- Good interpersonal skills
Experience
Essential
- Previous experience in a caring
- environment
Desirable
- Experience in an Outpatient setting
PERSONAL QUALITIES
Essential
- Able to work independently and as part
- of a team
- Self-awareness in terms of recognising
- the impact of their behaviour on others
- Able to present a professional image
- appropriate to the working environment
- Flexible working capacity
- Punctual
- Reliable
- Able to work under pressure
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
