Digital Project Manager

Job responsibilities

Key Duties:

Clearly and effectively communicate, direct and motivate the project team.

Clearly and effectively communicate complex issues with clinical and non-clinical personnel, non- Digital personnel in an effective and simple way using a range of communication techniques.

Ensure all organisations involved are negotiated with to ensure issues are rectified quickly and effectively to maintain project flow.

Influence and persuade stakeholders and project steering groups.

Engage with stakeholders, users and decision makers using workshops and formal presentations.

Manage third party supplier relationships / account managers.

Report to the project steering group (and Programme Director - Digital Systems) through highlight reports and stage assessments various information regarding delivery and performance.

Liaise with the project steering group or its appointed project assurance roles to assure the overall direction and integrity of the project.

Knowledge of project management skills gained through professional qualifications in leadership and management.

Experience in managing projects through the full lifecycle in line with the Trusts Digital delivery framework and based on Prince 2 project management methodologies.

Prepare project, stage and, if necessary, exception plans in conjunction with team managers, and appointed project assurance roles, and agree them with the project steering group.

Manage business and project risks using RAID, including the development of contingency plans.

To investigate and disseminate complex enquiries where there may be differing views / assist with solutions and decision making based on evidence, data and options gathered.

Manage the pre-project processes leading to the definition of the project and approval of its business case.

Effectively plan, resource and monitor the project with consideration of other departmental resource commitments.

Handover the project to operational support teams in a manner consistent with the working practices and requirements of those areas.

Ensure that third party support is handed over to the operational support teams with clear escalation along with service level agreement pathways and documents.

Demonstrate a high ability in using a range of Microsoft Office tools.

Act in professional manner with members of the public and patients when visiting clinical and non- clinical areas.

Ensure Trust policies and procedures are aligned to any change or system implementation or redirection ensuring all non-Digital departments and engaged and external dependencies are considered.

Agree technical and quality strategy with appropriate members of the project steering group.

Independently work to agreed objectives, the Digital project framework and incorporated national guidelines in line with Trust Digital strategy.

Formulating action plans to meet local and national requirements and mobilising teams to ensure actions take place.

Ensure appropriate local change management plans are in place to embed sustainable solutions.

Manage the budget in line with agreed expenditure constraints.

Manage staff within the project team to ensure actions are agreed and performed as agreed in the project plan.

Liaise with team leads (including testing, training, application support, development, information and finance) to ensure all aspects of the project are appropriately identified, resourced and scheduled.

Assist with various tasks as required pertaining to the Digital programme of work such as resource management for the local workflow and that which may affect other hospital teams and resource.

Liaise with other project managers to ensure dependent project work and shared resource is effectively managed.

Be responsible for maintaining various project monitoring systems and use administrative and planning tools as directed by the Programme Director - Digital Systems.

Ensure appropriate research is undertaken and benefit realisation plans are in place to release and track agreed benefits using various research tools, time in motion studies and complex surveys.

Be a system specialist and be cited on local and national standards for given areas or functions and, including NHS contractual standards, to understand how it may impact the organisation with regards to business change.

Able to maintain continuous concentration in sporadic cycles within own work and monitoring performance of others for reporting and data analysis.

Support staff and the project to deal with any issues that may arise.

Vision and Values:

The Trust aims to provide local services for local people. It has developed its vision to reflect this commitment.

To continue to be the major provider of acute/specialist services for the people of Worcestershire (and wider) with a strong reputation for providing outstanding, high quality, reliable, accessible and integrated healthcare for local people

Driving this commitment are the Trust-wide signature behaviours:

Do what we say we will do

No Delays, every day

We listen, we learn, we lead

Work together, celebrate together

Standard Clauses:

The purpose of this post should remain constant, but the duties and responsibilities may vary over time within the overall role and level of the post. The post holder may from time to time be asked to undertake other reasonable duties. Any such changes will be made in discussion with the post holder in the light of service needs.

Competence

The post holder is responsible for limiting his / her actions to those which s/he feels competent to undertake. If the post holder has any doubts as to his or her competence during the course of his / her duties then s/he should immediately speak to their line manager or supervisor.

Codes of conduct

All employees of the Trust who are required to be registered with a professional body, to enable them to practise within their profession, are required to comply with their code of conduct and requirements of their professional registration. Those staff that are not required to be registered with a professional body are required to comply with the Trusts codes of conduct

Experience

Essential

• Experience in the delivery of Digital and business change projects.
• Experience of delivering concurrent projects.
• Experience managing third party suppliers.
• Experience in the definition of projects and business case production.
• Working knowledge of the NHS.
• Experience of delivering all types of IT project. e.g. development, implementation, infrastructure and integration projects
• Experience of Information Governance guidelines
• Experience of managing project budgets.
• Experience of managing server-migration projects

Desirable

• Experience of reporting to executive level project steering groups.
• Experience of delivering projects across multiple geographical areas
• / organisations.
• Resource Management
• Team Leader experience

Knowledge and skills

Essential

• Understanding of NHS Digital strategy.
• Knowledge of deploying systems
• Communicate with range of staff levels / roles in team environments outside of Digital, clinical and non-clinical, with sensitivity to the data or issues being relayed.
• Relays and explains complicated issues to staff operating at varying levels of understanding.
• Relays and explains service issues and negotiates with suppliers for resolution.
• Communicate with range of agencies, suppliers and external organisations NHS or other.
• Ability to represent department and role of project management as a supporting mechanism for service development.
• Advanced (equivalent to European computer driving licence - ECDL Advanced) Microsoft Office Professional user.
• Demonstrable knowledge of Microsoft
• Project.

Desirable

• Knowledge of gateway review, project management, and management of risk.
• Knowledge of the following systems:
• - Patient administration systems
• - Solutions developed / presented through Web Technologies
• Presentation skills
• Facilitation and business change skills
• ECDL qualification.
• EPM solutions
• MS SharePoint

Personal Qualities

Essential

• Experience of managing significant workload.
• Experience of meeting tight deadlines.
• Extensive travel around the County will be required.

Qualifications

Essential

• A level or relevant equivalent experience with NHS Project Delivery.
• Working knowledge of project delivery frameworks such as PRINCE 2.

Desirable

• PRINCE 2 qualification
• ILM course 3 and above