Job summary
Our dedicated and fun-loving Urgent Care Division at
Worcestershire Acute Hospitals NHS Trust is seeking to recruit a Directorate Administration
Assistant.
This
role will support the Operational team with the administration, validation,
analysis and monitoring of patients within the Urgent Care footprint. This is a
great opportunity to develop your administrative & people skills.
We are proud to
say that it really is an exciting time to join Worcestershire Acute Hospitals,
and this is a role that offers an enthusiastic and ambitious individual, an
insight into operational management and an opportunity to be involved in the
organisations continuing journey of improvement.
We look forward
to receiving your application. Please do not hesitate to contact us for any
questions you may have regarding the role.
For further
enquiries, please contact: Lydia Humphries on lydia.humphries@nhs.net or 01905 760135.
Main duties of the job
To provide administration support to
the Urgent Care management team.
To support the Directorate
Management Team with the administration, validation, analysis and monitoring of
patients within the Urgent Care footprint against Trust and National targets.he post holder will be countywide
in order to support the Operational and Clinical Teams across the Division.
The post holder will be countywide
in order to support the Operational and Clinical Teams across the Division.
About us
Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.
Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.
The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester
Our workforce is over 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.
We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.
Our objectives are simple:
- Best services for local people
- Best experience of care and best outcomes for our patients
- Best use of resources
- Best people
Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.
We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.
Job description
Job responsibilities
To monitor and
ensure compliance with mandatory training and professional development review
standards for A&C & clinical staff.
To support the Division in key
areas of its performance namely validation, flow and pathways.
To be involved daily with
capacity management and relaying accurate and timely information to
relevant parties.
To
complete WLI requests for approval and distribute WLI codes to clinical
teams once approved at Directorate level.
To assist the
Directorate Support Manager with rota planning and administrative tasks.
To
produce a weekly divisional performance report.
To have an excellent working
knowledge of the Trusts electronic systems to enable the post-holder to
undertake his/her role i.e. Datix, Oasis, WREN, Patient First.
To undertake 12-hour
breach validations and complete a weekly root cause analysis report.
To assist with the monitoring
of patients in the Emergency Department and support the Department to
escalate delays in investigations or specialty response.
To assist with
compiling the weekend plan and escalating gaps as necessary.
To compile
performance reports for each Direcrorate.
To assist with IT
requests for new members of staff.
To undertake other
duties as and when required due to changing demands of the service/department
as instructed by the line manager.
To demonstrate a
wide range of problem-solving skills involving allocation and prioritising of workload.
To promote
excellent working relations in order to deliver a high-quality service.
At all times adopt
a flexible, positive and energetic approach to work.
To be familiar with
and adhere to Trust and departmental policies and operational procedures.
To keep up to
date/trained with on new procedures and systems within the department and the
Trust.
In the event of
equipment breakdown (e.g. Office equipment).
Notify the relevant technical support of the fault and ensure colleagues
of such an event are updated.
To ensure a clean,
tidy and safe environment.
To participate in
the departmental appraisal programme.
Job description
Job responsibilities
To monitor and
ensure compliance with mandatory training and professional development review
standards for A&C & clinical staff.
To support the Division in key
areas of its performance namely validation, flow and pathways.
To be involved daily with
capacity management and relaying accurate and timely information to
relevant parties.
To
complete WLI requests for approval and distribute WLI codes to clinical
teams once approved at Directorate level.
To assist the
Directorate Support Manager with rota planning and administrative tasks.
To
produce a weekly divisional performance report.
To have an excellent working
knowledge of the Trusts electronic systems to enable the post-holder to
undertake his/her role i.e. Datix, Oasis, WREN, Patient First.
To undertake 12-hour
breach validations and complete a weekly root cause analysis report.
To assist with the monitoring
of patients in the Emergency Department and support the Department to
escalate delays in investigations or specialty response.
To assist with
compiling the weekend plan and escalating gaps as necessary.
To compile
performance reports for each Direcrorate.
To assist with IT
requests for new members of staff.
To undertake other
duties as and when required due to changing demands of the service/department
as instructed by the line manager.
To demonstrate a
wide range of problem-solving skills involving allocation and prioritising of workload.
To promote
excellent working relations in order to deliver a high-quality service.
At all times adopt
a flexible, positive and energetic approach to work.
To be familiar with
and adhere to Trust and departmental policies and operational procedures.
To keep up to
date/trained with on new procedures and systems within the department and the
Trust.
In the event of
equipment breakdown (e.g. Office equipment).
Notify the relevant technical support of the fault and ensure colleagues
of such an event are updated.
To ensure a clean,
tidy and safe environment.
To participate in
the departmental appraisal programme.
Person Specification
Personal Qualities
Essential
- An effective and supportive team player
- Flexible
- Conscious of appropriate image and self-presentation
- Able to work under pressure
- Able to work on own initiative
- Organisational skills
- Ability to pay attention to detail to achieve accuracy
- Excellent communication skills, both written and orally
- Excellent time keeping
Qualifications
Essential
- Knowledge of the full range of administrative and organisational policies and procedures, acquired through training and relevant experience to NVQ 3 or equivalent.
Experience
Essential
- High level of IT skills including accurate typing and extensive knowledge of the MS Office Suite (including Excel, PowerPoint, Word and Outlook)
- Experience in liaising effectively at all levels.
- Experience working in a busy customer-focused office
- Ability to prioritise and organise a changing workload and work systematically towards deadlines
- Accuracy and keen attention to detail
Desirable
- Experience of working with NHS stakeholders.
- Good understanding of Urgent Care performance metrics.
Skills/Knowledge
Essential
- Practical, resourceful and well-organised
- Able to develop and maintain effective working relationships
- Ability to work unsupervised
- Accuracy and attention to detail
- Awareness of confidentiality
- Skills for communication on complex information and administrative matters, requiring developed interpersonal and oral/ written communication skills
- Ability to pull together comprehensive performance reports and data.
- Problem solving skills and ability to respond to sudden unexpected demands.
- Excellent time management skills with the ability to re-prioritise.
- Skills for supporting project management
- Knowledge of Oasis, Datix, WREN and Patient First.
Person Specification
Personal Qualities
Essential
- An effective and supportive team player
- Flexible
- Conscious of appropriate image and self-presentation
- Able to work under pressure
- Able to work on own initiative
- Organisational skills
- Ability to pay attention to detail to achieve accuracy
- Excellent communication skills, both written and orally
- Excellent time keeping
Qualifications
Essential
- Knowledge of the full range of administrative and organisational policies and procedures, acquired through training and relevant experience to NVQ 3 or equivalent.
Experience
Essential
- High level of IT skills including accurate typing and extensive knowledge of the MS Office Suite (including Excel, PowerPoint, Word and Outlook)
- Experience in liaising effectively at all levels.
- Experience working in a busy customer-focused office
- Ability to prioritise and organise a changing workload and work systematically towards deadlines
- Accuracy and keen attention to detail
Desirable
- Experience of working with NHS stakeholders.
- Good understanding of Urgent Care performance metrics.
Skills/Knowledge
Essential
- Practical, resourceful and well-organised
- Able to develop and maintain effective working relationships
- Ability to work unsupervised
- Accuracy and attention to detail
- Awareness of confidentiality
- Skills for communication on complex information and administrative matters, requiring developed interpersonal and oral/ written communication skills
- Ability to pull together comprehensive performance reports and data.
- Problem solving skills and ability to respond to sudden unexpected demands.
- Excellent time management skills with the ability to re-prioritise.
- Skills for supporting project management
- Knowledge of Oasis, Datix, WREN and Patient First.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
